Freeport Ford

The level of service provided was "Amazing", Mark Story was both extremely knowledgable in regard to the product and sensitive to my needs. I look forward to the next opportunity to work with Fa Mark Story was both extremely knowledgable in regard to the product and sensitive to my needs. I look forward to the next opportunity to work with Fairway Ford. More

My experience with Fairway Ford was excellent! I had lots of questions and needed lots of clarification - all of which I received. I was never made to feel unintelligent because of my lack of knowledge lots of questions and needed lots of clarification - all of which I received. I was never made to feel unintelligent because of my lack of knowledge. All of my needs were met and all my expectations were exceeded. As a woman, I was treated fairly and respectfully. I would highly recommend my sales person, Mark Tanner. He was friendly, responsive, he listened and made certain he understood what I was looking for! I will definately recommend this deal to my friends/family and they will have my repeat business. More

Ryan called me looking for a used Fusion. I wasn't thinking of trading as I had a 2011 Fusion which I truly loved.(had it for 2 years). But wife is retiring and thought a new 2012 would be a great way thinking of trading as I had a 2011 Fusion which I truly loved.(had it for 2 years). But wife is retiring and thought a new 2012 would be a great way to start -can finally keep the miles low - (as her drive to Durand to Rockford everyday would be cut out!). So thought why not - I have another Fusion -she loves the car! Thanks Ryan More

We were happy that they came back to the price that we were givin the first time we were there. We are not people that make quick decisions. It took 5 days, l tank of gas, stopped at 13 dealerships, dro were givin the first time we were there. We are not people that make quick decisions. It took 5 days, l tank of gas, stopped at 13 dealerships, drove 3 trucks and talked with 4 different salesmen to realize we found what we wanted at our first stop. We are very happy with our truck. It rides so nice (even better than our 2009 Edge that we really like). We were especially happy that a 120 day or 4000 miles warranty was included as we noticed the power steering gear box was leaking fluid about 1 week after we bought the truck. It was fixed with no cost to us. Yea!!!! Thank you. Richard and Eleanor Holmes More

The dealer's facilities were first rate, neat clean and orderly. I enjoyed meeting the sales person very positive but not pushing . Test drove car answer all questions. Was very friendly and really in orderly. I enjoyed meeting the sales person very positive but not pushing . Test drove car answer all questions. Was very friendly and really interest in giving good answer to my question. At the time of purchase the manager and finance person continue with being concerned with my needs. I my a few follow up callc to get information on radio and phone sync all done well More

The team at Fairway Ford went above and beyond our expectations with our recent purchase! The Staff has always been very friendly and willing to help. expectations with our recent purchase! The Staff has always been very friendly and willing to help. More

As a habit, I usually find buying a car to be such a painful process that once I buy a car, I keep it for about ten years. With the incentives that Ford Motor Corporation was offering, I knew that the t painful process that once I buy a car, I keep it for about ten years. With the incentives that Ford Motor Corporation was offering, I knew that the time to buy had come. I met with John Gobeli in the Sales Department and told him the type of car I was looking for, the color and the options that I desired. Realizing that my criteria was quite specific, I fully expected that the car would have to be factory-ordered. After a little research which took next to no time at all, John surprised me by telling me that the car I sought was at another Ford dealer and arranged to have it delivered to Fairway Ford within 2 hours. As it turned out, the car that was delivered was perfect. The only option that I wanted that the car didn't have was heated seats. John explained that the seat heaters could be installed by their Service Department with a follow-on appointment. Once John explained the sales inccentives and my trade-in value, I had no difficulty making up my mind and took the deal! Within a week of my taking delivery, Justin Fryer and the service department had installed the seat heaters in less than four hours and the installation looked like it had been done at the factory! I also found that the Service Department was clean, well-organized and was courteously notified about the estimated time that the installation of the seat heaters would take. Another surprise: I had seen commercials for "Cash Back" offers on TV before. My experience with these "deals", is that it usually applied to a make or model that wasn't selling (usually due to low fuel economy). Amazingly, I received their $2,000 cash back incentive on a Ford Focus! One of Ford's most popular models! The "clincher" was the value that they gave me for my trade-in. As it was, my trade-in was 12 years old, and I readily admit that although it only had 75,000 miles on the powertrain the car had some cosmetic deficiencies. I can honestly say that I don't think I could have gotten more for the car if I had tried to sell it privately. I'll probably keep THIS car for ten years too, but it's because I finally have my dream car and I want to keep it as long as possible! I would strongly recommend John Gobeli at Fairway Ford to anyone looking for a great deal at a great price, with Justin Fryer and his team in a strong Service Department to back up the sale! More

My husband and I have bought a number of new cars over the years. Never have we had such a positive experience. Charley was Great! The whole staff was awesome. We never have felt so comfortable with a veh the years. Never have we had such a positive experience. Charley was Great! The whole staff was awesome. We never have felt so comfortable with a vehicle purchase as we did leaving FAIRWAY FORD in Freeport IL Thank you!!! 2011 Ford Edge More

Fairway Ford was very accommodating. We found the vehicle we liked on their website, took care of financing over the phone, went to the appointment we made and then drove home in the truck we wanted! They ga we liked on their website, took care of financing over the phone, went to the appointment we made and then drove home in the truck we wanted! They gave us a fair trade-in value on the truck we had for trade. We couldn't have been more pleased. There was no pressure to buy, they didn't try to sway us toward another vehicle; it was a much better experience then we've had with other dealerships in the past. John Gobeli was very helpful, as were Kevin, Rudy and Charley. We would certainly recommend Fairway Ford! More