Freeman Toyota

Second lease - treated unfairly again! The first time I leased (ever leased a car) I leased a RAV4 XLE 2015 from Moses who way overcharged me. I had to put down nearly $10,000 to get a pay The first time I leased (ever leased a car) I leased a RAV4 XLE 2015 from Moses who way overcharged me. I had to put down nearly $10,000 to get a payment down to something I could afford under $200. That was my life savings. He kept coming up with one excuse after the other to justify why I had to put down so much money. I was in such a need for a car but could not buy one at the time or I would have left after hearing the price. None of it was true and I even had the recent salesman tell me I put way too much down also. Two years later and I decided not to do business with Freeman Toyota again, but Jeff Harper contacted me and he seemed nice and reasonable so I decided to go through him to lease another vehicle as I cannot afford to buy yet again. Mind you, I am a single female and a senior citizen. You would think I wouldn't have anything go wrong the second time around and while staying with the Toyota brand rather than go with others I've seen and liked, but no, that was not the case. I told Jeff what I wanted, which was another XLE only white with another color interior instead of black again. I wanted everything on it just like the one I was turning in. Not a problem. I had to leave town to see my father who was/is very sick so he said he would put a hold on it and put it under my name. After agreeing everything was the same, I said to go ahead. When I returned to trade the cars out and test drive the new one, I saw and was told, there was no CD player in it as Toyota was phasing out CD's on all of its models starting with 2017. Really, when other brands are "loaded?" This car also did not have the remote liftgate feature, meaning you have to open & close the liftgate manually which can be difficult with groceries, etc. My other car did have this feature too. Why would they not put that feature on a car, especially in these times? I was not happy about this at all but felt I was now obligated in taking it. I let Jeff know I wasn't happy mostly about the lack of a CD player because I have a lot of them and which I use often. He tried to tell me how great and easy it was to download music to my phone only I don't have the means to do that nor do I even want to do that. I asked several people at work about doing this and didn't really understand, for me, it's just too much trouble. It may sound small to some people but it’s a big deal to me. I like music, I like to play my CD’s on trips, and listen to my audio books. I did ask about getting another car that included these features, like I was assured this one had, and was told that if he had to go someplace else and bring it back, it would cost me more money. I couldn't afford any more, so I felt I had to stay with this car, or so I thought. He failed to mention that there were several other cars in the back with the same colors and they all had CD players in them except one! I do know there was at least one in the back that had all the options that my old car had plus the 2017 additions, I just wasn't told about any of them. (I have that cars stock# & VIN#). I found out about it after going online trying to figure out what was standard on a 2017 XLE and came across the inventory for Freeman Toyota. That's when I saw all the other cars just like what I wanted, same price after the $2,000 rebate like I paid. The one car I wanted had a $39.00 difference, which I offered to pay! What's even worse was I borrowed that money for a down payment from my sick father. Now I'm angry at what happened to me and I want it corrected. You did this to a second time customer knowing I wasn't treated right the first time! That's bad business, period. I was told not to worry about the last payment on the old car since I was making the first payment on the new one, that it would all work out when Toyota got the paperwork. I called the CSR department to verify this and was told I'm responsible for that last payment plus I'm responsible for all of the remaining balance of that car! I did not realize that but instead thought Toyota would be taking that over or so I was lead to believe. The rep then said I was approved for a $750 Loyalty credit which was never mentioned nor offered to me! This is the first time I've ever had to lease a second time and was not sure what to expect. I'm pretty sure now that I could have gotten that payment under $200 with the down payment and the Loyalty credit added in. When I asked about the prices quoted on their own website with down payments, Jeff said not to believe everything you read because it's misleading to the public. He was right about that. I want them to take this demo car or whatever it was really meant for and trade it back for the car I found in their inventory and make this right. So Mr. Dane Minor (GM) are you willing to help me with this and make my second lease to be what it should have been? I hope so because if not, that would leave me no choice but to go to the regional level, national hotline, and let all of the social websites including the cars.com, edmunds.com, etc. know my review and why. If that doesn't work, I have Michael Groff and James (Jim) Lentz's emails plus president Akio Toyoda's. This was to be my "forever" car as I was planning on buying it after this lease was up, not anymore. As a senior citizen, I have rights too. Why Jeff, did you feel the need to dump your bottom-of-the-line car on me? Shame on your dealership for pulling this stunt! More

Tried to sell a car they did not even have Disgusting dealership. Used car manager Chris likes to play games. They listed a vehicle for sale that they did not even have. Due to high amount of c Disgusting dealership. Used car manager Chris likes to play games. They listed a vehicle for sale that they did not even have. Due to high amount of calls they decided to open "bidding" for it and were taking offers from interested buyers. Then it turned out they did not even have the car and were just testing the market. Reporting them to Toyota North America corporate. More

GREAT DEALERSHIP I LIVE 250 MILES FROM FREEMAN TOYOTA. I SPOKE TO B. J. ON THE PHONE, HE TOOK CARE OF MOST EVERYTHING ON THE PHONE. WHEN I ARRIVED AT THE DEALERSHIP MO I LIVE 250 MILES FROM FREEMAN TOYOTA. I SPOKE TO B. J. ON THE PHONE, HE TOOK CARE OF MOST EVERYTHING ON THE PHONE. WHEN I ARRIVED AT THE DEALERSHIP MONDAY, EVERYTHING WAS JUST AS PROMISED.B.J. GAVE ME A GOOD DEAL ON THE 2017 TUNDRA, FAIR PRICE ON MY TRADE. ADAM MY SALEMAN WAS VERY HELPFUL AND KNOWLEABLE.THANKS AGAIN TO FREEMAN TOYOTA. More

TRUST w/ my mother's car Rick Simpson and Robert Stankovich were very professional, and helped trade-in my mother's old car, obtain a new RAV4 and financing to cover the diffe Rick Simpson and Robert Stankovich were very professional, and helped trade-in my mother's old car, obtain a new RAV4 and financing to cover the difference. The car-buying process is usually a 3-6 month process for my mother as she bargains & hassles back/forth, but this time everything was accomplished in 2 days! I felt Rick and Robert were very honest and upfront with everything, and they have continued to support my mother's needs even after I left town. I highly recommend this dealership! More

Great Experience We bought a 4Runner recently and we are very happy with this dealership. We worked with Rick Simpson and BJ Stankovich. Rick took his time to show u We bought a 4Runner recently and we are very happy with this dealership. We worked with Rick Simpson and BJ Stankovich. Rick took his time to show us everything we wanted to see. We never felt rushed or pressured. BJ helped us understand the different processes that helped us make a more informed decision. He was honest and didn't play any games. This is the way car buying should be. We will definitely go to Freeman Toyota for our next car or truck. More

Customer service fiasco I was treated extremely rudely by a manager, Jeff Morris, because I complained about a slow salesman's service. He was "punished" for his behavior by I was treated extremely rudely by a manager, Jeff Morris, because I complained about a slow salesman's service. He was "punished" for his behavior by being promoted to Director of Internet Sales. I was informed by a dealership next door that they had been aware of that kind of customer treatment for quite a while since some women came to their place of business in tears. More

Liars in finance Payoff of leased car was not done, he forgot to do it. Got bill in the mail for a car we turned in 2 months ago, called finance to get this fixed, the Payoff of leased car was not done, he forgot to do it. Got bill in the mail for a car we turned in 2 months ago, called finance to get this fixed, they said they took care of it. They did not. Got collection calls. If you go to Freeman Toyota you are asking for the worst experience ever with a dealership. More

new vehicle purchase I can only relate to the purchase of a vehicle,not the service. . Rick Simpson was outstanding..and went the extra mile. Great price also. I can only relate to the purchase of a vehicle,not the service. . Rick Simpson was outstanding..and went the extra mile. Great price also. More

Best service with friendly and helpful staff Freeman Toyota/Used Lot had the friendliest staff. Rudy Cenicero's hands down the best salesman I have ever met. He was friendly and personable. Did n Freeman Toyota/Used Lot had the friendliest staff. Rudy Cenicero's hands down the best salesman I have ever met. He was friendly and personable. Did not make us feel pressured and most of all made us feel comfortable. I WILL COME BACK FOR FUTURE BUY! We even named our vehicle after him. Thanx to Michael Daniels for his compassion and friendly smile. He made our day. More

Unconscionable behavior of manager Jeff Morris After being displeased with the demeanor of the salesman that was attending to my request and having to wait almost a half hour for the car to be brou After being displeased with the demeanor of the salesman that was attending to my request and having to wait almost a half hour for the car to be brought to me for a test drive, I contacted the sales manager on duty, Jeff Morris, to complain about the whole process. Here's a description of that conversation and subsequent events from a letter I wrote to the General Manager (unanswered), which, I'm hoping, will discourage many prospective buyers to set foot in this place. I asked Morris for five minutes of his time in private. He took me to a side office, where I expressed my dissatisfaction with Bill, the salesman. Even though such complaints occur very rarely in my case, the managers in the past used to be in full control of their customer service skills and use them to pacify rather than antagonize me regardless of whether they believed me or regardless of what they intended to do about the salesman I complained about. Not so Jeff Morris. From the very start, he gave the impression of taking Bill's side. When I mentioned that Bill didn't advise me in a timely manner about the problems he was having in getting the car, Jeff kept repeating the mantra that he did eventually inform me. I then admonished Jeff for not showing requisite customer service skills. Instead of saying something like: "I apologize, sir, for the experience you had. Our dealership's policy is to make you fully satisfied. Would you like me to get you another salesman?", he was continuously on the defensive. He even accused me of raising my voice at him - as if he were some kind of untouchable high priest instead of an individual that's about 30 years my junior. Finally, he said, "So, what would you like me to do?" I said: "Well, I don't think you can do anything for me at this dealership." He immediately changed his demeanor, stated that he wanted me to leave and practically threw me out of. I said, "Jesus Christ, are you throwing me out!?" Of course, that expression, just like "my God", has no religious defamatory connotations and is used in this and other English-speaking countries by hundreds of millions of Christians and non-Christians on a daily basis. His hypocritical answer was: "We're a Christian dealership and we don't like you to use those words." In the same breadth he said, "Now CARRY YOUR BEHIND (he used the stronger three-letter word) OUT!" When I asked for his name, Morris refused to give it to me. I figured out later that his escorting me was designed to minimize any chance of my going upstairs and complaining to his higher-ups. Not willing to play a wilting violet, I called the dealership after I got back home to obtain the owner's or General Manager's e-mail address/phone number. They kept transferring me, and I finally got Morris even though he was the last person I wanted to talk to. He called me a "donkey" (again, he used the stronger three-letter word) and said that our conversation was on a speaker so that the whole dealership can hear it. He kept pulling his Christian creds on me even though he behaved more like a servant of the devil rather than of Jesus. When I hung up on him, he called me back, pretending that he was exercising customer service civility because, in his words, "we were cut off". Apparently, at Freeman Toyota, Jeff Morris has a carte blanche to behave like a bully, insult customers without a justified cause, use a perverted notion of Christianity as a fig leaf for his aggressive mentality, and throw out a customer who himself had voiced an intention to leave the premises. I've never encountered this kind of customer service fiasco before in my 60+ years of life. More