Freeman Toyota

Buying experience from Rick and the Freeman team was incredible. He bent over backwards to make sure we were able to test drive as many cars as we wanted, provided a very laid back and stress-free buyin incredible. He bent over backwards to make sure we were able to test drive as many cars as we wanted, provided a very laid back and stress-free buying experience. If I could give more stars, I would! More

This was the best car buying experience I've ever had. Our salesman Rick was wonderful and we were done in record time. Thank you! Our salesman Rick was wonderful and we were done in record time. Thank you! More

Horrible service Had to get my car's computer updated due to a recall. 4 hours to do a 5 minute update. Ridiculous. Not sure how they stay in business. Had to get my car's computer updated due to a recall. 4 hours to do a 5 minute update. Ridiculous. Not sure how they stay in business. More

Sales Manager BJ Dishonest When my wife and I went in to purchase a new RAV 4, we were told that we were getting the best deal out there and not to worry about Mothers Day or Fo When my wife and I went in to purchase a new RAV 4, we were told that we were getting the best deal out there and not to worry about Mothers Day or Forth of July specials as we were getting the same deal as the holiday specials. So we purchased the vehicle. The next weekend, Mothers day, I called down there to see what pricing was available. Thank god my phone call was recorded. They were offering an additional $1750 off from what we had paid. Now we felt ripped off as we specifically asked the simple and direct question if we were going to get the best price. We added that we were willing to wait for any holiday special pricing. So of course, feeling stupid and taken advantage of, I called the Sales Manager, BJ. Left message and he then returned my call. The first words out of his mouth was that he saw my invoice and proceeded to tell me that they lost money on my deal. What??? Sales manager and losing money selling cars, I dont think I'm that stupid so I framed him as a dishonest liar. I was happy to take $500 back or even get some accessories for the new car. This man stood his ground that he was right and not willing to make a new customer happy. He did offer for us to bring the car back, but not sure how that would have finished. Really don't think he was sincere. Does anyone believe they lost money on the deal selling us a new vehicle? I must say that I did call other Toyota Dealerships, and better deals were being offered there, Richardson Toyota and Toyota of Fort Worth. Funny also, mentioned to other dealerships about my situation, and understand that BJ seems to have a poor reputation amongst the competition. We definitely will not support our local dealership. By the way, the finance guy was a nice guy and helped with the finance part, also mentioned to him my situation, said he would talk to BJ, but to no avail. Not happy with dishonest people trying to prey on others. Wonder why the GM has not called me either, left him 2 messages. Writing this 2 months after we purchased with the hopes that someone would want to rectify any situation. No!! More

No pressure, customer friendly sales I cannot stress enough how happy I am as a repeat Freeman customer. Have been driving Toyotas for 20 years, and my last two purchases have been with I cannot stress enough how happy I am as a repeat Freeman customer. Have been driving Toyotas for 20 years, and my last two purchases have been with Freeman. We started with the online search to get an idea for what we were considering, and found the site easy to navigate, with enough information to get started. We were not aggressively stalked when we first walked onto the lot. Our salesman, Mark, answered every question we had and did not try to steer us in any way toward anything but what we were looking for. Every step in the process from inquiry to finalizing the purchase was relaxed, and geared to satisfying us as customers. On top of that, the price we paid came in less than what we compared it to on Edmunds. More

After six vehicle purches I am done with Freeman I have just today purchased my sixth and LAST vehicle from Freeman Toyota. Even though most of these purchases have been good experiences, the salesme I have just today purchased my sixth and LAST vehicle from Freeman Toyota. Even though most of these purchases have been good experiences, the salesmen are becoming increasingly more deceptive and using more and more double-speak. I was frustated by this two wweks ago in purchasing a new 2019 4Runner Limited, and incensed by the deceptive tactics encountered today when buying a new 2019 Highlander Limited for my wife. The slander the sales personnel use against other area dealers is, above all, a description of their own practice and tactics. There are far too many Toyota dealers in the area to continue to spend tens of thousands of dollars only to have a slick willy mislead, deceive, and double-speak his way into more money out of my pocket. Freeman never again. More

Ease of buy a car Gave us the best price, best after the sell, easy finance dept. and most important honesty.That was given to us by Mo the internet salesman. Gave us the best price, best after the sell, easy finance dept. and most important honesty.That was given to us by Mo the internet salesman. More

Serviceman, James, is a credit to the dealership The last time I brought my car in for servicing, the service department representative (Garrett, I believe) was unable to find the warranty informatio The last time I brought my car in for servicing, the service department representative (Garrett, I believe) was unable to find the warranty information we purchased from another dealership so I ended up paying for the service. This surprised me as the time before the representative was able to find it. When I took my car in for an oil change today, I worked with James. I feel he went above and beyond to address all of my questions and concerns (why does my account show that I did not attend my last visit, how can I have a copy of my warranty associated with my account so that, moving forward, I won't be charged for covered services, and can I be reimbursed for the last service appointment?) I cannot express how impressed I was by his customer service skills as he was professional and courteous; skills that seem to be sorely lacking in many people today. I was admittedly frustrated by my last visit to Freeman Toyota's service department, but after working with James I know I will be happily returning in the future. Thanks, James! More

Amazing Buying Experience We went in with our 8 month old baby and had a great experience. Mark Smith was incredibly accommodating and we can’t recommend him enough. We never f We went in with our 8 month old baby and had a great experience. Mark Smith was incredibly accommodating and we can’t recommend him enough. We never felt pressured and he was so kind. The whole process was very stress free and fast. This is by far the best dealership we visited. Brandon in finance was great and really worked with us to make it an enjoyable experience. More

Vehicle in the shop 3 days after purchase My phone would not communicate with the entune 3.0 system in the van and was treated with disdain from the sales staff when I first let them know it w My phone would not communicate with the entune 3.0 system in the van and was treated with disdain from the sales staff when I first let them know it wasn't connecting. I called the Toyota tech support number to work with them and they were unable to assist me and directed me back to the dealership. I returned 2 days after the purchase and spent nearly 2 hours with sales staff illustrating that the problem was with the vehicle. Once the sales staff realized there was a problem they called Toyota's corporate support and found a service bulletin for the issue I am experiencing. They took the vehicle that evening and still have no idea when it will be repaired now I let my salesperson know that it is extremely disappointing to spend money on a new car that doesn't work as advertised. I requested to swap the van out for another one that functions properly and was told that is not an option. In the meantime, I was put in a 4Runner with a third row. While I certainly appreciate a loaner that fits my family, it is extremely difficult to use it as a primary family car when you have 4 kids that are getting dropped off/picked up at school a 4Runner does not meet our expectations. One final note, in addition to issues with the entune system, I was told that my vehicle was eligible for the Verizon WiFi, upon activation I received a message that it wasn't eligible. Additionally, the pre-collision detection system is not operating. When I asked the sales person to demonstrate it and test it with me, he was completely unwilling. At this point, I have no reasonable assurance that the vehicle will operate as advertised. In fact, I am confident that when I come to pick it up after the entune system is fixed I will turn right back around and have in your shop getting something else fixed. Unfortunately, I don't feel like I am a priority for Freeman Toyota at this point. More