Freeman Toyota

My experience with Freeman Toyota was great! Owning a service business, I have purchased many vehicles over the years. All previous vehicles had been Ford and Chevrolet, but with re-occurring problems w service business, I have purchased many vehicles over the years. All previous vehicles had been Ford and Chevrolet, but with re-occurring problems with most of them, (and doing some research) I decided to give the Toyota Tundra a shot. In my business we focus heavily on customer service so I am the first one to pick a company or person apart that lacks in customer service. In this transaction with the people at Freeman Toyota the customer service was top notch! I knew what truck I wanted, the options, color, and price I thought was fair (I know Freeman is NOT a non-profit organization and they have to make money as well). I called and told Bj exactly what I wanted, he found me a truck in San Antonio but had me come into dealership and showed me three different Tundras (interior of one, wheels and step bar on another, and dash option on a third). This process took about 30 minutes. We went back to Bj's office sat down and agreed on price for new Tundra and price I was wanting for my trade, that took about 10 minutes - including paperwork! I then went down to financing department and Seth had me in and out of there in less than 15 minutes! Awesome experience so far... When my truck arrived from San Antonio 3 days later I went back to pick it up. I met with Andy who went over some key points in the Owner's Manual, went through the new Tundra with me showing all options and accessories and how they worked, he even helped set up the bluetooth on my phone and program some numbers into the trucks system. Andy then took me on a tour of the Service Department, explained different maintenance schedules for different items and also scheduled my first oil change with an e-mail reminder! This process took about 1 hour simply because so much attention to detail. AWESOME customer service from start to finish! I will let everyone know about Freeman Toyota! More

Troy Ross was easy to work with. We felt like he was genuine, not fake like some of the other car salesman we encountered. There were no gimmicks or high pressure sales tactics from anybody we dealt wi genuine, not fake like some of the other car salesman we encountered. There were no gimmicks or high pressure sales tactics from anybody we dealt with. I called to see if he could beat a written quote from another dealer. He confirmed that he could via email, so we went to have our trade-in evaluated. After some negotiation, we were able to come to a fair price between our trade in and the price of our new RAV4. Troy was professional and respectful during the entire process -- from my initial phone call to handing us the keys to our new car. I have recommended this dealership to others and will continue to do so. More

Price was high. Customer service was poor. They were at least not crafty or dishonest. They were trying to get me a car that I wanted. But did not know the specifics of the dealer addons that they put. least not crafty or dishonest. They were trying to get me a car that I wanted. But did not know the specifics of the dealer addons that they put. More

My wife and I purchased a brand new Toyota 4runner from freeman(Hurst,TX.) in 2007. We had the vehicle in for service 4 times during the warranty period for a popping noise coming from the brake system. freeman(Hurst,TX.) in 2007. We had the vehicle in for service 4 times during the warranty period for a popping noise coming from the brake system. The first tree times they told my wife they could not reproduce the problem or find anything wrong. Just prior to 36k I went with her to the dealer because it was obvious there was something wrong with the braking system and we wanted it fixed before it went out of warranty. They told me the sound was normal and they would take care of it regardless of warranty. the vehicle now has 43k and the ABS brake booster assy had to be replaced. The original quote was $3200.00 but when I found they were charging over MSRP for the parts and two GALLONS of brake fluid they adjusted the price to just under $2300. I asked them not to discard the old part so I could have an engineer find the actual cause of the problem. They did not return the part even though it was my part and I had paid for the NEW part. I called the Toyota Customer Experience number to see what could be done. I spoke to Tony who stated that the Freeman service manager assured him that the popping noise when braking had no relation to the current brake failure. My question then was how can they know that there is no relation when they could never identify the source or the noise in the first place. I asked Tony with Toyota if there was anything that could be done to leverage the dealership but he told me that they are a private entity/business. Never mind the Toyota name is all over the place. The part that was replaced was a #4705035030 and you are welcome to look up the amount of the part online. I feel like this dealership treated my wife as she did not know what she was talking about with the problem. They told me the noise was normal and they did not make good to fix the problem once it was out of warranty. They tried to overcharge for the part and tried to bill us for ten times the amount of brake fluid in the entire system. They were dishonest when they told Toyota the two things were unrelated when they could never identify the original issue. Toyota did not even question that logic. No car should be having such costly repairs at such low mileage. The part was either poorly engineered or was defective but I will never know since they did not let me keep it even though I asked both verbally and in email. You have been warned!!!!! More

Freeman Toyota of Hurst employees lack integrity. They lack some other things also. This is a profit driven dealership. They will run over their customers to make a big profit. They will go even as far as lack some other things also. This is a profit driven dealership. They will run over their customers to make a big profit. They will go even as far as changing the sales price on the contract to steal from you after you sign it. They will stall you until a big profit is made off of you. Bring a lawyer if you do decide to go here. I advise you not to. Positive reviews here are more than likely FAKES made by their own employees. Common sense dictates when a person has a bad experience they will spread the word to warn others. Just turn around find some other dealer. You will be sorry if you ever set foot in this place. More

I just got home with my new Toyota Highlander Hybrid and I am just so very happy with this great SUV (and it's gas mileage!!) and the way we were treated there as well! We went there through the internet d I am just so very happy with this great SUV (and it's gas mileage!!) and the way we were treated there as well! We went there through the internet department and we are very pleased how that happened as well. We saved about $1200 over what the other dealer offered us on the exact same vehicle! So saving money, saving time, no drama...we like that for sure! More

Jeff THompson Was Great!!! He made the process easy and non combative like some of the other local dealerships Jeff listened to my needs and got the exact car I wanted he than delivered the car to my house non combative like some of the other local dealerships Jeff listened to my needs and got the exact car I wanted he than delivered the car to my house with paper work. Painless and easy love it Thanks!! jeff More

They were honest and there was no pressure. When they didn't have the specific vehicle I wanted, they found it and brought it to their store for me without charge. I would recommend Freeman and BJ to an didn't have the specific vehicle I wanted, they found it and brought it to their store for me without charge. I would recommend Freeman and BJ to anyone looking for a Toyota and I'll definitely be back when it's time for my next purchase. More

They cheat and Lie just to get you into a vehicle. My son and I were leaving after they came back with s stupid interest rate because we could buy new or get a discount on another brand vehicle. So here come and I were leaving after they came back with s stupid interest rate because we could buy new or get a discount on another brand vehicle. So here comes the finance managers who says he will give us a lojack installed and the warranty if we get the vehicle. We finally agree and then the paperwork came in the mail and they charged us for the warrany which is disclosed on the form, however there is no disclosure of the lojack they carged us but on the phoen admistted that 'Nothing is free' including $495.00 they charged that is not itemized anywhere on my installment agreement. I have filed a complaint in Austin More