Freeman Toyota

Took car in for a “quick check” for an engine light, left waiting with no communication. Finally told the car had to stay overnight. After 30-hours, received proposal for nearly $8,000 worth of suggested r waiting with no communication. Finally told the car had to stay overnight. After 30-hours, received proposal for nearly $8,000 worth of suggested repairs; none of which answered why the check engine light came on. Repeated attempts to contact service tech went unanswered; they apparently had the day off. Received a $100 oil change, light was out, no one to talk with about debacle. NEVER again, will I have work done here. Terrible communications on top of a total shakedown operation. More

Friendly knowledgeable and explain everything quick and easy experience. The way car buying should be. This was the 3rd car purchased always good experience. easy experience. The way car buying should be. This was the 3rd car purchased always good experience. More

Service Advisor is what makes me come back to Toyota's Service Dept. He is a very competent and an excellent customer service orientation employee. Service Dept. He is a very competent and an excellent customer service orientation employee. More

Had a wheel and tire replaced on my 2017 Tundra , Charlene Gee scheduled my appointment and did everything as promised. Charlene was a great help. Charlene Gee scheduled my appointment and did everything as promised. Charlene was a great help. More

excellent very well, dependable, want to get the info before i get there, coupons discount before i get there, coupons discount More

Always reliable and dependable . Friendly service and they honor all of their coupons and discounts - even when I’m unaware of availability. Friendly service and they honor all of their coupons and discounts - even when I’m unaware of availability. More

Usually we receive amazing service, but this time we had a bad experience. I wanted to get all the information before we came in because I was on my lunch hour and I needed to get it done quickly. Larkin a bad experience. I wanted to get all the information before we came in because I was on my lunch hour and I needed to get it done quickly. Larkin told me it would be easy to do in under an hour. He told me to find out about the extended service plan I wanted to use so I called the dealership back, and it took 4 calls to the front desk to even get a return call to find out about the extended service plans, finally the nice lady at the front had to hand carry a message to Brandon and he finally helped me. When we got to the dealership and met Larkin he said it would be a while because we had to get the Highlander inspected. It took 1 hour and 50 minutes just to payoff the lease. Finally we had to go out to the service area and get someone to help us get our inspection completed. Desmond was there and he was very helpful getting it completed. Like I said we bought 3 cars from you in the past 4 years and we do all our service with you. Usually every experience is exceptional but this was just a bad one. More

I have been coming to this dealership for service for 15 years. They provide reliable service years. They provide reliable service More

Great staff/great deals/comfortable waiting area/ popcorn and drinks provided/very affordable/ fast service and drinks provided/very affordable/ fast service More

I had an oil change and tire rotation on my Lexus 2018 Great service and fast and clean space Great service and fast and clean space More