Freeman Toyota

Always a pleasure to work with my service advisor, Desmond. Unfortunately the young woman in the service check out area was not as easy to work with. Desmond. Unfortunately the young woman in the service check out area was not as easy to work with. More

Lexi was amazing. Very knowledgeable and "over the top" helpful. Sold us on the vehicle before we saw it. Extremely customer oriented with a great personality. Even Br Very knowledgeable and "over the top" helpful. Sold us on the vehicle before we saw it. Extremely customer oriented with a great personality. Even Brandon in Finance had a personality. Who knew? This is our first Freeman experience, but I don't think it will be our last. More

Desmond is always amazing to work with. He always has great communication with me about my car. Whoever detailed my car deserves a raise. They did such an awesome job on the detail. Th He always has great communication with me about my car. Whoever detailed my car deserves a raise. They did such an awesome job on the detail. Thank you guys. More

Great buying experience. Worked with Jeremy Coffelt via internet and couldn't ask for a better experience. Understood my needs and provided me a fair and firm price quote o Worked with Jeremy Coffelt via internet and couldn't ask for a better experience. Understood my needs and provided me a fair and firm price quote on the vehicle I purchased. Would definitely buy from Freeman again. More

This is the third unit from Freeman. Thank you for your help. I'll be back. Thank you for your help. I'll be back. More

Made a Toyota Care appointment for 20,000 miles. Took 2-1/2 hours for “Express Service” which is totally unacceptable!! The problem is not the service writer but definitely behind the brick walls w Took 2-1/2 hours for “Express Service” which is totally unacceptable!! The problem is not the service writer but definitely behind the brick walls with the techs or lack of and service manager. More

The wireless charger in my brand new 2022 Toyota Tacoma does not work. Peter Stevenson in service tried twice to assess the problem (23 July & 26 July) but got told by someone within the Toyota Service/ does not work. Peter Stevenson in service tried twice to assess the problem (23 July & 26 July) but got told by someone within the Toyota Service/Technical system that there was nothing else to be done; that the charger isn’t designed to charge, only maintain whatever the existing charge is. To put it nicely, both Peter & I question that answer. Toyota Technical Assistance gave Peter a Task Case number 222070058. I also called Toyota USA on 26 July and they said that someone would call me back by 27 July to let me know what is going on—still no call. Overall, the Freeman team has been great. However, I do think that whoever told Peter that the wireless charger doesn’t actually charge was either lying (the owner’s manual clearly states that it is designed to wirelessly charge phones) or they just didn’t want to deal with it. Pete Johnson, who sold us the truck is elevating the issue with the Freeman manager, but we are all still waiting on an answer. After all, when you pay over $50k for a vehicle, you expect everything to work, even the “lesser” bells & whistles…make sense? More

Very courteous and customer service oriented. They alerted me of any problems concerning my vehicle. They alerted me of any problems concerning my vehicle. More

Enjoyed my first experience at Freeman Toyota service dept. Tim did a great job helping me. It was quick and efficient. dept. Tim did a great job helping me. It was quick and efficient. More

I will not go back. I felt bullied into spending money on things I did not need. I was also lied to about one of my tires leaking air and they could not add air because I felt bullied into spending money on things I did not need. I was also lied to about one of my tires leaking air and they could not add air because the tread but too low. I was told I need four new tires and I panicked all the way to work thinking I would have a blowout, but later reviewed my paperwork which shows equal tire pressure in all tires. More