Freeman Toyota

Fast, friendly quality service as usual. Steve is a great service tech.and Freeman Toyota are always easy to deal with. Steve is a great service tech.and Freeman Toyota are always easy to deal with. More

Our experience and quality of Toyotas has been so good that we keep going back every time we need a new vehicle. We’ve bought Rav4s, Highlanders and a Tacoma from Freeman. We even drive 300 miles to do s that we keep going back every time we need a new vehicle. We’ve bought Rav4s, Highlanders and a Tacoma from Freeman. We even drive 300 miles to do so. More

everything went as expected. got out in a timely manner like kyndal said i would. got out in a timely manner like kyndal said i would. More

Freeman Toyota is the real deal. I had the best experience at dealership ever since I started my search. Both the sales guy and finance were awesome throughout this whole process. Ke I had the best experience at dealership ever since I started my search. Both the sales guy and finance were awesome throughout this whole process. Kenneth really made me feel comfortable and at ease. He was very knowledgeable and treated me very well with respect. I never felt any pressure or weird vibes that I often experienced at other dealerships. He is awesome! Jackson was also amazing & provided lots of information regarding finance. He listened to my concerns and made sure those were addressed properly. I really want to thank them both and I am definitely going to encourage my friends & family to be a customer at Freeman Toyota. Definitely going to recommend both of them and Freeman Toyota. More

It was easy and efficient to work with the online department and everyone worked hard to make sure we had a great experience. department and everyone worked hard to make sure we had a great experience. More

Had a very bad experience several years ago but since getting a new Toyota in 2022, things have been fantastic. getting a new Toyota in 2022, things have been fantastic. More

Unfortunately, I feel compelled to revise my previously positive review. After purchasing two vehicles from Freeman, returning for a third seemed like an easy decision. We were “approved” for a specific ra positive review. After purchasing two vehicles from Freeman, returning for a third seemed like an easy decision. We were “approved” for a specific rate, term, and down payment, and everything was agreed upon prior to entering the finance office. However, the experience in the finance department raised significant concerns. Rather than being given a proper opportunity to review and select additional products, as is standard practice, the finance representative quickly scrolled past the section outlining these options. My husband requested that he scroll back up, and we discovered that additional products, which we had neither selected nor been offered, had been added to the contract without our consent. This practice, commonly referred to as “payment packing,” is unethical and, frankly, illegal. When we addressed this, the response was dismissive, with the finance representative stating that these products were “cancellable after a period of time,” as if that justified their inclusion without consent. Once removed, our payment decreased significantly. Despite resolving this, the following day, we were informed that the financing terms we had signed on were not approved, and we were asked to return to sign a new agreement at a higher rate. This means we initially signed a contract that had not been properly approved by the lender, a clear breach of standard business practices. To add to the situation, I had traded in a vehicle that had existing coverages, which should have been reimbursed to me upon cancellation. Instead, Freeman claimed that these coverages were applied to the new deal. Anyone familiar with the auto industry knows this is not standard practice and, in fact, cannot be done. This ongoing issue has caused months of frustration, and the lack of accountability on Freeman’s part has been extremely disappointing. While losing my personal business may not impact them, the numerous referrals I typically direct to their dealership will no longer be coming their way as a result of this shady and questionable conduct. I hope this review helps others avoid a similar experience. More

Service is great and appreciate the honesty thar Malorie always provides. My greatest concern is the difficultly in finding parts to maintain my 2007 Sienna always provides. My greatest concern is the difficultly in finding parts to maintain my 2007 Sienna More

I have nothing but positive experiences with leasing at Freeman Toyota. The sales and service teams have been excellent. Freeman Toyota. The sales and service teams have been excellent. More

Immediately seen and car taken back. Finished quicker than estimated. The gentleman that helped me was very courteous and kept me up to date. Finished quicker than estimated. The gentleman that helped me was very courteous and kept me up to date. More