Freeland Chrysler Dodge Jeep Ram

Tammy Kelly was my service writer. She was friendly, efficient, and informative. Under her direction, we were able to fix a leak in my sunroof that 4 different dealerships could not figure out over the efficient, and informative. Under her direction, we were able to fix a leak in my sunroof that 4 different dealerships could not figure out over the course of the last few years. I had about given up, and this was my last attempt at a fix. Other service departments had just attempted the easy fix, charged me money, and sent me on my way. In each of these situations, the leak returned within the first few rainfalls after the problem had been "fixed". At Gary Mathews, the technicians understood the history of the vehicle and got down to work. They did testing to determine the true nature of the problem, and then implemented a more sophisticated approach and the problem finally got fixed! The work was done in a timely fashion and at a fair price. Also, they have a very good shuttle service, so I was able to make my time productive while my car was being worked on. Thank you Tammy. Thanks to all at Gary Mathews of Nashville. Regards, Ed Martin More

This is not my first visit to the Gary Matthews Service Department. Each of my visits out-pictured this organization's commitment to "walk-the-walk"...not just "talk-the-talk"...of the Department. Each of my visits out-pictured this organization's commitment to "walk-the-walk"...not just "talk-the-talk"...of the definition of what true "customer-service" is supposed to be; from the lady who first answers the telephone before you come in, the job-estimator prior to the service to be given and the person who reviews your final bill. These are the essential elements that build trust in an industry otherwise rife with the lack of same. And yes, it takes a degree of "managerial & ownership" excellence and vision to put in place such a positive customer-relations experience. Just as importantly, however, it takes a gaggle of highly intelligent and motivated employees at every step along the way, day-in-and-day-out, to properly implement it, and then sustain it. The bottom line: I'LL BE BACK! [Bruce Benefield] Antioch, TN 37013 More

My wife and I have purchased 3 cars from Gary Mathews Nashville in the past 2 years. We visited again in late August, looking at purchasing a Grand Cherokee. The salesman, Tim was very nice and we decide Nashville in the past 2 years. We visited again in late August, looking at purchasing a Grand Cherokee. The salesman, Tim was very nice and we decided not to buy that day. We came back last week and Tim was off so another salesman helped us briefly(not sure of his name). The dealership seemed like a different place; the salesperson didn't seem to know any of the answers to our questions and he kept looking for a manager to ask but no one seemed available. After more than an hour of getting nowhere, we asked if we could just talk directly to the sales manager. We were told he was "busy". When we asked to see his boss, we were told he leaves around 3:30 each day - I'm not sure I would have shared that with unhappy customers! We left a message for the head guy to call us; after a week, still nothing. I'm not sure what's happened to this nice place to do business; I just know my wife and I bought elsewhere this time and won't go back to Mathews. More

I went in for my 3K oil change service and mentioned to Dylan that I still had scratches on my hood. I had been in on two other occasions to have them fixed but found that some were still there. Dylan jump Dylan that I still had scratches on my hood. I had been in on two other occasions to have them fixed but found that some were still there. Dylan jumped to call one of the detail guys up to see if he could take care of them. Tyler was able to fix the scratches in just a few minutes without an appt or me having to take more time off work. These guys did more for me in an hour than I could get done in two months. Dylan explained my service contract, tire rotation etc and promised to take care of me. This was the best customer service I have seen in a very long time. I feel more confident that GM will take care of anything that I might need in the future. I got more than an oil change this visit because these guys went beyond what they had to do. My Jeep looks great. More

....a big round of applause to the maintenance team at Matthews Chrsyler; from the time you roll into the service bay and you're greeted before even getting out of your car its all about ME the customer.. Matthews Chrsyler; from the time you roll into the service bay and you're greeted before even getting out of your car its all about ME the customer...who doesn't like to feel specialespecially those beautiful red leather chairs and BIG flat screen in the waiting area. I always get coupons and most times when I get there there's an even better special available. My 2nd favorite thing is their timeliness - routine maintenance shouldn't take a long time and at Matthews Chrysler it doesn't - I love my little Sebring and I love the Gary Matthews Dealership. THANK YOU - THANK YOU - THANK YOU!!! More

This was the best service I have ever experienced among different dealerships. They were very friendly, prompt, and kept me informed while I waited. They were very thorough and the service tech even took different dealerships. They were very friendly, prompt, and kept me informed while I waited. They were very thorough and the service tech even took the time to confirm with me the problem I was having. Even though I didn't purchase the vehicle there I still was treated as an important customer. Thanks again for such great service! More

I have started to come to you because Joey, Amy and Jones moved to your location. I really didin't like your location's service BEFORE you took after from the former dealer. so I was not comfortable coming moved to your location. I really didin't like your location's service BEFORE you took after from the former dealer. so I was not comfortable coming back. It was a great surprise that everyone at service are so nice and I did felt "I'm OK to trust here!" Thank you for the wonderful work and your smile always. Sorry that I say price is "OK". I do believe "good sevice is worse to pay the price". But as living with budget person, only my wish is the time won't come to the end that I need to give up this great sevice because of my budget won't much to it (lol). More

I have been thinking about the purchase of a new Jeep for over a year. I finally decided to inquire about a new 2012 Jeep that I found online at Gary Mathews of Nashville. I sent an online information reques over a year. I finally decided to inquire about a new 2012 Jeep that I found online at Gary Mathews of Nashville. I sent an online information request late one evening. The next morning I received a call from Chris Jones, Internet Sales Manager. Only after a minute speaking with Chris; I was totally comfortable and eager to proceed. He said with assurance that he could fine me exactly what I was looking for, which he did. A very short time later Chris called back; and he indeed found exactly what I was looking to purchase. I couldn't believe it. The Jeep configuration was even better that I imaged. The price was even better than I expected as well. Roye, the financial officer was extremely helpful, friendly, and knowledgeable. He helped arrange the best finance option for me. The overall experience with Gary Mathews of Nashville was awesome. My daughter and I appreciate what they were able to do for us. Ricky Hoskins Smyrna, TN More

This was the second vehicle I have bought from Gary Matthews an Walter was my salesman both times. This vehicle was a new 2012 Jeep Wrangler Unlimited. The experience was very smooth as I told Walter e Matthews an Walter was my salesman both times. This vehicle was a new 2012 Jeep Wrangler Unlimited. The experience was very smooth as I told Walter exactly what I was looking for vehicle and price wise and he wad able to walk me easily through the process. I had done research prior to my purchase so I was very pleased with my buying experience. I will refer anyone to Walter and Gary Matthews who is in the market for a car. Thanks for all the help. More

We were en route from Michigan to Florida in our RV Sprinter van. On the freeway, we started to experience lack of acceleration. We were advised to go to Gary Mathews to see Joey, considered to be The Sprinter van. On the freeway, we started to experience lack of acceleration. We were advised to go to Gary Mathews to see Joey, considered to be The Master Mechanic of Sprinter Vans. We were immediately greeted by Charles Moores who was both professional and friendly. He, too, assured us that Joey had the expertise to solve our problem. Joey did, indeed, help us out by diagnosing the problem and finding a solution within an hour. (We were already thinking that we might have to find a hotel for the night!) Much to our relief, we were back on the road in little over an hour. Now that is remarkable service! We left the Nashville area with very positive feelings for Gary Mathews of Nashville. More