Freehold Mitsubishi

*Beware* Do not trust Freehold (NJ) Mitsubishi! As of today, my husband and I have been waiting for 4 months to get a list of items promised to us, resolved by the staff at this dealership., co As of today, my husband and I have been waiting for 4 months to get a list of items promised to us, resolved by the staff at this dealership., completely unacceptable. We live in PA and bought a car on 4/16/24 from Freehold Mitsubishi (4020 US-9 S, NJ) and will never use their services ever again! Within a few days of purchase, we informed our sales rep (George) of what was missing/what needed to be addressed. He assured us that he or his staff would help and we looked forward to a resolution. My husband and I continued to ask George via group chat but his responses were always to ask the manager (Nathan)…as if he was not a licensed rep. Weeks passed by, messages were left, no response or even a call back. By mid May, I was begging daily for the car registration so I could stop driving around with it. I had to get a copy of the payoff to help THEM get my old loan paid off! No reason why but they never paid off the loan from my traded-in in April so my husband and I incurred a negative 30-day late payment with all 3 bureaus for May 2024, no apologies. Nothing. We were told several times that the car included a 3yr/36k mile warranty…the whole reason to buy this car with this dealer…nope, it was never included in the deal! George doesn’t know what happened, Nathan never returned my calls about it. Finally my husband was able to chat with Nathan directly by phone, expressed his concerns, again promised a call back…that was over 30 days ago. My husband and I both work full time jobs and provide support to our 2 disabled children every day. We do not have the means to run back and forth to NJ just to get a response or someone who will help. We’ve provided all that was asked of us but did not receive the same in return. We REALLY hope the lack of response/concern has nothing to do with our race as an African American family because that would be unfortunate. The best service one can receive is when unexpected issues get resolved and done with respect. I purposely waited to post my review just to give this business a chance to make things right. Poor service and management; would not recommend. More

My experience at Freehold Mitsubishi was exceptional. As soon as you walk in, you can feel the welcoming and professional environment at the dealership. The sales representatives are truly helpful and ac As soon as you walk in, you can feel the welcoming and professional environment at the dealership. The sales representatives are truly helpful and accommodating, ensuring to explain all features and address any inquiries without pressuring you to make a purchase. Their clear pricing and financing methods made the entire process easy and hassle-free. I felt fully guided from choosing a vehicle to completing the transaction. Freehold Mitsubishi is a dealership that prioritizes its customers and ensures that buying a car is an enjoyable experience. More

Chris and the bald manager discriminated against me for my age and race, they wanted a $5,000 deposit to test drive a $40,000 car, all cars on the lot looked salvaged and were practically falling apart. Te my age and race, they wanted a $5,000 deposit to test drive a $40,000 car, all cars on the lot looked salvaged and were practically falling apart. Terrible condition, even worse customer service. More

Great Experience at Freehold Mitsubishi I had a fantastic experience at Freehold Mitsubishi thanks to Carly and the team. Carly was incredibly knowledgeable, attentive, and genuinely committed to h fantastic experience at Freehold Mitsubishi thanks to Carly and the team. Carly was incredibly knowledgeable, attentive, and genuinely committed to helping me find the right vehicle. She took the time to understand my needs and answered all my questions with patience and clarity. The dealership itself was welcoming, and the car selection was impressive. Carly made the entire process smooth and stress-free, from the test drive to the final paperwork. I felt valued as a customer and appreciated her honesty and professionalism throughout. I highly recommend Freehold Mitsubishi, especially if you have the chance to work with Carly. She made my car-buying experience a pleasure! More

Carly is a great sells person knows what’s going on snd very helpful i appreciate her and my new ride!!! very helpful i appreciate her and my new ride!!! More

I recently had an exceptional experience at Freehold Mitsubishi, and I must highlight the outstanding service provided by Carly. From the moment I walked in, Carly's professionalism and genuine enthusia Mitsubishi, and I must highlight the outstanding service provided by Carly. From the moment I walked in, Carly's professionalism and genuine enthusiasm made the entire process smooth and enjoyable. She was incredibly knowledgeable about the vehicles, took the time to understand my needs, and guided me to the perfect Mitsubishi for my lifestyle. The dealership itself is welcoming and well-organized, further enhancing the experience. If you’re in the market for a Mitsubishi, I highly recommend visiting Freehold Mitsubishi and working with Carly—you won’t be disappointed! More