Freehold Ford

great job all the people that work there are great and very friendly especially BRUCE SCHWARTZ who explained everything about our new ford edge and explained ab all the people that work there are great and very friendly especially BRUCE SCHWARTZ who explained everything about our new ford edge and explained about our lease More

Michael Zrebiec- great salesman! Want a great experience purchasing a car? Drive over to Freehold Ford and ask for Michael Zrebiec. He was knowledgeable, curteous and will go the ext Want a great experience purchasing a car? Drive over to Freehold Ford and ask for Michael Zrebiec. He was knowledgeable, curteous and will go the extra mile! His manager, Wally and co-worker Kristine added to the positive experience! More

Terrible Experience & Service BE WARNED: I can not stress enough how terrible this establishment is. I am young, and was shopping for a new car which I desperately needed. Consider BE WARNED: I can not stress enough how terrible this establishment is. I am young, and was shopping for a new car which I desperately needed. Considering my brother, mom & dad all have Ford's I decided to tag along knowing i'd get a reliable car. I have no complaints about the car, but I do promise the moment my lease is up, I will be moving on to a different company entirely because the process has been more than frustrating & just unbearable. I should have known when we walked in that this company lacked professionalism. I know from other dealerships that you usually get the attention of one person and the highest level of respect. Considering they were under construction I gave them the benefit of the doubt, but looking back the construction should of been a reason for them to impress me even more. Freehold Ford had me passed around to four different people, all of which had little patience and were just rude. In between those people I sat alone for approximately twenty to thirty minutes while they found someone else to assist me. Then I met Wally. This man is RUDE, NASTY and I can not stress enough how unenjoyable he made the process. Even when I went back to pick up my plates he had the same nasty attitude. I can not even imagine how he still has a job. Mike is the only decent employee, which ultimately led to my decision of leaving with the car. I feel I got entirely ripped off but this is more than just that, the lack customer service trumps the money spent. DO NOT give this business your time or money. You can find a luxury car with NICE representatives to work with for the same amount of money that Ford will over charge you for. Trust me, I did a lot of research after the fact that I wish I would have done prior to walking into Freehold Ford. More

New Ford for me!!!!! I recently had an accident and my car was totaled. I was not looking forward to buying a car but had to. I went to Freehold Ford and worked with Justi I recently had an accident and my car was totaled. I was not looking forward to buying a car but had to. I went to Freehold Ford and worked with Justin Huettler and drove out with w new Ford Focus. He worked hard to get me a loan that I could afford and took his time to show me all the cars I wanted to look at. If I ever need another car I will definitely be going back to see Justin!! Thank you for all your time and patients. More

If I had the time, I would have taken them to court. Got a call from a salesman in training (I won't name him), saying that my 2010 Taurus was ripe for a trade-in. I was looking anyway so I stopped by a Got a call from a salesman in training (I won't name him), saying that my 2010 Taurus was ripe for a trade-in. I was looking anyway so I stopped by after work on Friday. His supervisor (I am not going to use his name) took over. I had a nice test ride in a 2014 Explorer and indicated interest. Since it was a "Certified Preowned car, we do this and that... and put new tires on it" says the supervisor. We agreed on a price and a trade-in value for my car. Upon agreement, he gathers up the paperwork and with a wink says to his trainee, "And that is how it is done..." When I went in back to sign the paperwork, I discovered that he had slipped in a maintenance plan that I didn't ask for. It was late and everyone had left so I just took the car home, where I could review the documents. That weekend, I discovered that the mileage on the paperwork said 21,000 but the odometer read 24,000 (a 15% difference!). I then discovered that the tires were not new. I returned to cancel the maintenance plan the following week and told the manager of the mileage and tires issue. "What do you expect me to do?" was his response. Since the mileage issue was a legal one, he changed the paperwork but would not agree to any refund or remedy. In fact, another manager complained that they paid too much money for my trade-in anyway. I could have gone to small claims court for a refund or other compensation due to the misrepresentation of the mileage (probably just sloppiness), as well as the deliberate lie told to me by the salesman. His response to me when I came back to fix the paperwork was "Well, they were 'like new.'" Instead of dealing with these folks in court, I have decided to put this before the court of public opinion. I am a past commander of a large, local American Legion post and can assure you that I have a vast network of friends and fellow veterans here in NJ. I am also a NJ salesman for the last 35 years and I still call on hundreds and hundreds of companies all over the state. You can bet this is a story I have told many times. More

Excellent Experience I went to Freehold Ford to get out of a lease and get into another one. I dreaded having to go since it is usually an all day affair! I was greeted by I went to Freehold Ford to get out of a lease and get into another one. I dreaded having to go since it is usually an all day affair! I was greeted by Jim Kozlowski who was amazing. Within a few hours I was leaving driving out with the Ford Escape I wanted! It was the best service that I ever had and will refer everyone to him. More

New Car Purchase what a fabulous car buying experience! Nick Petroff was 100% professional, knowledgeable and courteous. Freehold Ford is lucky to have him on their what a fabulous car buying experience! Nick Petroff was 100% professional, knowledgeable and courteous. Freehold Ford is lucky to have him on their team! What could have been a stressful experience was so relaxing. He listened to what I wanted and delivered above my expectations. More

Lease My wife and I went to Freehold Ford to lease another vehicle when our current lease, previously arranged through this dealer, was expiring. The sales My wife and I went to Freehold Ford to lease another vehicle when our current lease, previously arranged through this dealer, was expiring. The sales representative we worked with Eric Germading. Eric was knowledgeable, pleasant and courteous as he went through the various options for our consideration. Eric made the process smooth and easy, which we appreciated. We expect to be dealing with Freehold Ford in the future for our vehicle needs. More

New car We went in to buy a used ford focus and were able to lease a brand new one for cheaper than we thought. We love our new car and are most likely going We went in to buy a used ford focus and were able to lease a brand new one for cheaper than we thought. We love our new car and are most likely going to buy it at the end of the lease thank you Justin Huettler for giving us a great deal! More

Excellent Service Stopped in with an idea in our heads what we were looking for and walked out with exactly what we wanted! Our salesman Greg was outstanding and worked Stopped in with an idea in our heads what we were looking for and walked out with exactly what we wanted! Our salesman Greg was outstanding and worked very hard to get us into the cars we wanted at a price we could afford. He took great care of us and was not the least bit the typcial pushy salesman we saw at other dealerships. Highly recommend him if you're looking to get into a new (or used!) Ford! More