Freedom Chrysler Dodge Jeep Ram of Lexington - Service Center

Val is the best I just wanted to let you know how very pleased I have been with my past 2 service visits. Val is a true gem for the dealership. So sincere and look I just wanted to let you know how very pleased I have been with my past 2 service visits. Val is a true gem for the dealership. So sincere and looks you in the eye! I will keep coming back because of Val and the technicians. More

Worst service department I’ve ever encountered Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just don’t care. They seem content to constantly make your experience miserable. Will never take my car here again and will never but another vehicle from them. More

Service Dept This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn’t matter when i have tried to get in or what i need to have done, this dealership is never able to accommodate without a lengthy amount of time before they are able to get me scheduled. I bought my car brand new from them and am a member of their preferred group that allows for free oil changes for life, yet i rarely am able to take advantage of this “perk” due to their lack of scheduling. More

At first they weren’t a bad place that changed fast I bought a 2500 ram wasn’t told it was deleted hadn’t had it a month it need warranty work they wanted me to drive it over 4 hour with brake system pr I bought a 2500 ram wasn’t told it was deleted hadn’t had it a month it need warranty work they wanted me to drive it over 4 hour with brake system problem well I didn’t make it then they tow it in fix it they said bring it back to me with only 3 out of 8 lugs on the driver side rear tire and the 3 was only hand tight they offered no help and now will not return my calls or txt horrible customer service and very unprofessional and unsafe More

love my new truck Jason B. did a great job. did exactly what he said and helped me get a good deal. Even saved me another 7 bucks a month off of my payment after the Jason B. did a great job. did exactly what he said and helped me get a good deal. Even saved me another 7 bucks a month off of my payment after the deal was made but before i signed on the dotted line. Thanks. More

The people! The people are amazing and friendly every single time I come in for service. Thank you to the service staff! You couldn’t ask for better treatment. The people are amazing and friendly every single time I come in for service. Thank you to the service staff! You couldn’t ask for better treatment. More

Service department Now I know why it’s called a Dodge. You need to Dodge their crap and the poor excuses of a vehicle. Never leave a single thing in your car you’ll leav Now I know why it’s called a Dodge. You need to Dodge their crap and the poor excuses of a vehicle. Never leave a single thing in your car you’ll leave with less than you started. Apparently they have a thief among them at the so called service department. A remote control to a lit sign I have,I guess some people are really desperate and pathetic. More

Great sales staff, Horrible service department Sales Staff (David Kubulis) was great. Service is HORRIBLE! I scheduled appointment to get new tires put on at 7AM. Bring it in at 7AM and service adv Sales Staff (David Kubulis) was great. Service is HORRIBLE! I scheduled appointment to get new tires put on at 7AM. Bring it in at 7AM and service advisor wasn't there. The other one said I was early for my 8AM appointment, and my advisor wasn't even there. He booked me in, said I had to wait for shuttle for 30 minutes, even though Tyler(service advisor) said day prior I'd be right on the shuttle. I asked if it would be ready by noon to schedule shuttle pickup. He said for sure. I got a call at 11:30, tires came in late, truck will be ready at 12:30, okay fine. Shuttle didn't come get me until 12:30. Get to dealership and had to wait until 1:45PM for them to say it's ready, they didn't do car wash like promise, didn't do the warranty inspection. They take car to get washed, I go to leave and notice the driver side mirror's turn signal lens is broken off. After 30 minutes of them "looking at camera footage", they say it was already like that and refuse to fix it. Said they were done and I can file lawsuit if I wanted. Terrible, terrible service department. More