Freedom Chevrolet San Antonio

First truck buy Kent was great and a pleasure to work with. I purchased my first truck and couldn't be more happy with my truck. I highly recommend Freedom Chevy and Kent was great and a pleasure to work with. I purchased my first truck and couldn't be more happy with my truck. I highly recommend Freedom Chevy and Kent. More

FANTASTIC Experience Freedom Chevy was an amazing place to do business. Kent "Casper" Kasperski was my sales rep and he found the exact vehicles i wanted to see and ultima Freedom Chevy was an amazing place to do business. Kent "Casper" Kasperski was my sales rep and he found the exact vehicles i wanted to see and ultimately got me into a Silverado that I had been dreaming of! The finance department did more for me than I could have asked and got me set up with a financing option that fit my situation perfectly. NO PRESSURE from these people any step of the way. The detailing department did beyond an outstanding job taking care of my truck, Armando was more than willing to take care my needs after receiving the truck as well. These are great people who are very easy to work with! HIGHLY RECOMMENDED More

Terrible service Service department at Freedom Chevrolet is terrible and unsafe. My first experience left me with tire bolts for two tires not tightened, which almost Service department at Freedom Chevrolet is terrible and unsafe. My first experience left me with tire bolts for two tires not tightened, which almost worked the way off while driving. Second experience to have front brakes replaced required two trips back to the dealer, one by tow truck, to correct the issues caused by what is believed by a different dealer to be incorrect brake pads used. While on the phone with the service department the manager proceeded to make derogatory comments about my husband while speaking with a technician. I can only assume he thought we were on hold. Almost two weeks later for what was to be a simple brake pad replacement I finally have my car back. In the end they did replace a couple of parts and replace all tires. An apology would have gone a long way, instead there were excuses and cover ups that do not fit. I will never visit or recommend this dealer. More

Do not buy from this dealer! Purchased new took back the second day due to shanking. Service said they would call back and never did! Should have returned when we could Purchased new took back the second day due to shanking. Service said they would call back and never did! Should have returned when we could More

Best Chevrolet Dealership in San Antonio I was looking for an affordable compact car for my daughter. I had one reserved at another Chevrolet dealership but unfortunately that dealership did I was looking for an affordable compact car for my daughter. I had one reserved at another Chevrolet dealership but unfortunately that dealership did the old "bait and switch" tactic on me and sold the vehicle they had promise to hold for me. To make a long story shorter, I called Fredoom Chevrolet and spoke with Mario Cajic who had the same vehicle and features. Not only did they match the price of the dealership, they had the vehicle ready to go within the hour. Best car buying experience ever and the Mario was the ultimate professional! I highly recommend this dealership and don't forget to ask for Mario Cajic. I promise you won't regeret it! Thanks again Freedom Chevrolet... More

New Car Sales Working on a deal to make me happy. We will see and hopefully make a purchase sometime this week. Looking atvTahoes and Suburbans. We will see. Working on a deal to make me happy. We will see and hopefully make a purchase sometime this week. Looking atvTahoes and Suburbans. We will see. More

Dishonest Dealership A/C breaks & the starter has issues too. All on the same day could Not purchase warranty it was available so now I know why. A/C breaks & the starter has issues too. All on the same day could Not purchase warranty it was available so now I know why. More

Dying service department is Reborn I thought freedom was a 'dieing service' dealership. Had lost all hope in freedom service department. Until my recent service. Taking in my 2016 corve I thought freedom was a 'dieing service' dealership. Had lost all hope in freedom service department. Until my recent service. Taking in my 2016 corvette for some warranty work, when a new service advisor by the name of ?ROMEL ECHAURI? Changed my opinion on this service department. His customer service and building a long lasting customer relations is 'Top Notch'. Freedom Chevrolet should really value his his partnership. In fact I would suggest that freedom reevaluate they're servicing approach and relations/standards to be at par with Mr. ECHAURI. I am now looking to have Freedom as my primary servicing facility for all my automotive needs. Thank you Mr. ECHAURI and freedom thanks you too, for I am forwarding the survey throughout my engineering company and Affiliates. Jovan martinez 2016 stingray Copy More

Worst car buying/service experience This pertains to customer service and sales management. Goes back to 2013, purchased a brand new 2013 Silverado LTZ. the day I drove off the lot, the This pertains to customer service and sales management. Goes back to 2013, purchased a brand new 2013 Silverado LTZ. the day I drove off the lot, the truck would shake real bad. Being service was closed, it took the sales rep 3 weeks to set up an appointment. Sales rep blamed service, service blamed sales. Issue never fixed, was mad because of their delay, they would not take truck back and i was stuck with problem. Truck shook so bad the passenger seat look like it was going to go through windshield. Showed them videos and pictures and then my sensors started messing up for rear parking. According to dealer nothing was wrong with truck. Even with all the proof i had. After a over a year, finally they accepted lemon law. Another dealer confirm the issue and found out this was a dealer trade truck. Which would explain why they couldn’t find truck in their system. But they still short handed me 4k. Now, i got a 2014 Silverado high country. Their top of the line, 55k truck. When the deal finally went down, i was going to get a brand new truck with 8 miles on it. Come to find out, they traded that truck to Devine dealer. So now another day and now got a truck that was driven to and back from Devine. Now truck had even more miles, 100 to be exact and bass on stereo to max. Then, it leaked from roof. They first fixed the satellite, then they messed up headliner, it rattled. Leaked again, Then they replaced seals around moon roof. They. messed up headliner again. Then leaked again, the replaced the moon roof and seals, make them replaced headliner which they had to pop windshield out. They replaced windshield 3 times, they scratched my truck, they broke my light switch, the rear view cover, and headliner is now warped around moon roof and still raddling. Till this day theu cannot fix the raddling and every time it goes to dealer, they brake something else on truck. And guess what happen now, my truck is leaking water again. GM sales, general manager from dealer and service manager still don’t want to accept this is lemon. By lemon law if you cannot fix vehicle they have to buy it back. Two main issues, leak and headliner raddling. Now they want to fix the satellite yet again. Beware, I recommend buying from a dealer that will work with you and accept the lemon law. Both trucks have been at dealer more than what i owned them. I have escalated up the chain and finally working with attorney to file lawsuit against dealer. Do go to this dealer or service dept. If you do, check your vehicles that nothing else is damage and that they fix the problem correct. Could be my bad luck but I have seen in person other customers psssss that they did not address the issue at hand. Hope this helps with your decision from buying from this dealer. More

Unacceptable service department Oil change Service, even with an appointment takes 2- 2 1/2 hours. One change resulted in an oil leak that took three visits to get fixed. The tech ha Oil change Service, even with an appointment takes 2- 2 1/2 hours. One change resulted in an oil leak that took three visits to get fixed. The tech had damaged the filter and they didn't pull it until the third time we took it in. Last visit. Service Manager pulled all techs off for a meeting on customer time. When I talked with him he said his meeting were important and he didn't think waiting over 2 hours was that bad. Never apologized. I asked to speak with General Manager but he never came. Another service writer ended up giving me the service for free and apologizing but that should have come from a manager. I will never go back. Service writers are nice but don't have a great situation to deal with. More