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Freedom Chevrolet San Antonio
San Antonio, TX
342 Reviews
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342 Reviews of Freedom Chevrolet San Antonio
July 19, 2014
Amazing Gordon I would personally like to say that Gordon W. Hardin did an amazing job in getting us our dream truck. He was professional, knowledgeable, caring, an I would personally like to say that Gordon W. Hardin did an amazing job in getting us our dream truck. He was professional, knowledgeable, caring, and fun to talk to. I am definitely going to recommend him to not only my family but to friends and other people I know. I want to say thank you to Gordon for making us very happy and satisfied. :) More
by mandapanda13
Employees Worked With
Gordon W. Hardin
April 12, 2013
Since the top reviews are negative here, I thought I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came reco I'd share a more positive experience. My Hummer developed a clank that 8 trips to various dealerships around Texas could not solve. Freedom came recommended when I relocated to SA, so when I took it in for routine PM I mentioned the annoying clank that I'd given up on having repaired. Brian told me he couldn't guarantee results on that... two hours later he called and said they'd found the problem (I'd heard this 8 other times from the other dealerships)... he also said they could do the repair work under warranty, so I ok'd it. The other dealerships had also done warranty work: U bolts, engine mount brackets, shocks, etc. to no avail, so I was still skeptical. The work was done in a timely manner once the parts came in and I drove away that day in the quietest ride I'd had in 9 months. That was 7 months ago and there's still no clank. I've been to this service dept three times since for routine PM and have always received great service. I'm giving overall experience a 5 because not only is the work done well, the waiting room is nice with an ample Keurig supply. More
by dconder
Employees Worked With
Brian
March 23, 2013
I made an appointment as requested by the dealership for 11am. When I showed up, early I might add, I was told they were busy and my vehicle might be diagnosed but would not be repaired that day. I asked 11am. When I showed up, early I might add, I was told they were busy and my vehicle might be diagnosed but would not be repaired that day. I asked then what was the purpose of making a appointment to which he just shrugged his shoulders. The service advisor new apologized for the issue and only made excuses. Also the customer before me came back from the waiting area got his keys and left as well!! What type of customer service is this. I should have read the reviews here before wasting my time. Looking at the dates of the reviews it seems their customer service has not improved. Those 5 star ratings have to be employees making up stories. More
by SASilverado
Employees Worked With
Mike Springs
September 07, 2012
1. Waited almost 30 minutes to get helped after making an appointment. 2. Had to pay for the same service twice within 6,000 miles because of different failures. 3. They made no effort to find the root cau appointment. 2. Had to pay for the same service twice within 6,000 miles because of different failures. 3. They made no effort to find the root cause of the issues. 4. They tried once to get Chevrolet to cover the problem... After that, it was up to me. 5. They lack expert diesel technicians to service the diesel vehicles they sell. 6. Had to make multiples calls on multiple occasions to get a return call. 7. Manager said he would call me back with a "special" discount to try and help. 7a. He didn't call back, he had the service guy call. 7b. The special discount was 20% off. Since I regularly received 10-15% that was insulting. The bottom line is that I have spent thousands of dollars over the last 10 years doing business with this dealership. It seems they have gone way downhill since being acquired by a company out of Houston. Given their shop rates and lack of expertise and inability to do things right the first time, I'll be taking all my business elsewhere and hope everyone who reads this will strongly consider the same. (Gas or Diesel) More
by 04Duramax
Employees Worked With
Jeff- Service, Rick Lawver (manager)
September 05, 2012
Took my car there because my turbo was not boosting. Told my my brackets where wrong and causing a boost leak. Took it to the collision shop the replace my intercooler, said they used original GM brack Told my my brackets where wrong and causing a boost leak. Took it to the collision shop the replace my intercooler, said they used original GM brackets. Took it to another shop for inspection they determined my PCM (computer) was faulty and needed replace. Had to spend an additional $120 to determine this and wont reimburse for their bad diagnostics. Sales manager is very rude. Would suggest going to another shop. More
by brandon.hjella
Employees Worked With
Brian and the Service Manager
June 26, 2012
I must say, this dealership will never figure it out based on there current leaders in place. A poor excuse for managment from the bottom all the way up to the GM, with no idea how to run a business. based on there current leaders in place. A poor excuse for managment from the bottom all the way up to the GM, with no idea how to run a business. I will say however cheap is there motto, and is suffering compared to the other dealerships in town. Group1 do something, clean house!!! More
by juanlesscust
Employees Worked With
Mike Springs/charles P.
February 21, 2012
The buying of the car was a reasonably pleasant experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the deale experience and I thoroughly enjoyed my car for the 6 months that I had it. However, my car was totaled recently by a truck and working with the dealership has since become a total nightmare. I needed to cancel my extended warranty in order to activate my GAP insurance. However to this, I needed to send in forms to the dealership that they would pass on to the company servicing the extended warranty. First they wasted my time by absolutely requiring I go into the dealership in person to fill out the forms (hard to do without a car and when one is in an entirely different city) and when I was able to conjure up transportation to the dealership, they didn't tell me that I would need to bring with me other forms and paperwork to even begin the process. It was a complete waste of time and money and nothing was accomplished. Finally they admitted that I could have easily filled out the one form they needed and sent in the remainder all via email. I did so promptly. Weeks have passed and I have since found out that the dealership has yet to send in the paperwork I gave them, leaving me at square one. I called to find out what was going on and was given excuses and blame-shifting. They refused - REFUSED - to give me the name and phone number of the person in their business center that could actually help me. Andy (the man who told me I had to go in to the dealership in person and then didn't send in my paperwork) had the nerve to tell me point blank he "[didn't] care" about the position that I was in and how the dealership was responsible for putting me in that position. I tried to go over Andy by talking to the managers. Needless to say that neither the Financing Manager nor the General Manager of the entire dealership answer their phones or return my calls. Over a month later, I am still waiting on the dealership to do its job and cancel my warranty. In short they are pleasant and helpful for only the amount of time it takes to get you to buy a car, but after that they are inconsiderate, rude, apathetic, unhelpful, and will not give you the time of day. More
by AnonPerson
Employees Worked With
Mike, Cynthia, Andy
October 07, 2011
I had my car into their shop for a engine noise and after taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way taking it apart they found the past shop I won't tell you who it was that repaired it for the same issue a few weeks earlier determined the best way to cure the issue would be to get a Brand New Engine for my car. Everyone involved worked hard and it took a few days but GM and all the other managers agreeded and got my engine to the shop the next day and with one part delay I got my car back today October 7th 2011. Al & Jacob and Rick all came over to me as I was looking over the excellent work they did and I thanked them all. My car has 98,200 miles on it. Everyone told me not to worry we will make this right for you and work to get you a new engine if it is real bad internally. I call this EXCELLENT Customer Service and want to thank General Motors for backing their products this way. Freedom Chevy is a great place to have your car serviced and a great place to buy your vehicls from also. Thank You Freedom Chevy Curtis M. Durben More
by texn884
Employees Worked With
Alonzo Barraza, & tech Jacob, Rick-Service Manager
July 15, 2011
I have been coming to Freedom Chevrolet for many years and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted and Al Barraza has been my service advisor and always takes the time and gets my cars in and out on time and within the dollar amount that was quoted. The techs that I have worked with one my cars have been great. They take pride in their work and go the extra mile and care. The coffee is good and I feel at home when I walk through the door and even with Al is not in the other service writers know me and take great care of me. Your Tech Jacob is my preferred tech but the other techs that have done other specialized jobs on my vehicles are GREAT. Sincerely, Curtis M. Durben More
by texn884
Employees Worked With
Alonzo Barraza, & tech Rob
July 11, 2011
This was the sceond car that I bought from Hollis Farley at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in i at Freedom Chevrolet. I traded in the 2008 HHR-Super Sport that I bought from him in 2008. Bought a 2011 Cruze LTZ. Dealership had ample cars in inventory with differing levels of equipment and pricing as well as colors. Took me longer to pick out the car than it did to do the deal. Hollis does not play the usual car salesman games. If you want to play games, go see someone else. If you want to get a great deal with a minimum of time spent, then go see Hollis. I was treated as a real person, not just another sale. More
by dutchtreat
Employees Worked With
Hollis Farley
