Freedom Chevrolet San Antonio

Brought my truck in to get a vibration diagnosed and was told it was the brake rotors. I had explained to the advisor the rotors were replaced due to routine maintenance and were less than a week old. She t told it was the brake rotors. I had explained to the advisor the rotors were replaced due to routine maintenance and were less than a week old. She then told me the tech stated they can warp even though they are new. I then asked if he measured the run out of the rotors and also explained to the advisor how the run out gets measured with a dial indicator. After that I was told she would call me back after speaking to the tech. When the advisor called back I was told that the tech thinks turning the rotors will fix the issue and when I asked if he measured the run out again and still had no answer. Then when I asked if I had them turn the rotors which cost 285 and it didn’t fix the vibration what would be the next course of action. The advisor then told me they would have to diagnose the issue which would be another 289. After that I told her I would just come get the truck. More

The technicians did a great job. My concern was with the almost three hour wait on site for a scheduled oil change. Also, upon arrival I was sent a text from a contact person stating My concern was with the almost three hour wait on site for a scheduled oil change. Also, upon arrival I was sent a text from a contact person stating that I could message them anytime during my wait. At the two hour mark, I texted that person to check the status of my vehicle with no reply or acknowledgment of the text. Great concept for keeping the customers connected but it actually has to be implemented. More

The customer service is good. The person at the entrance desk was helpful and nice. Her name may be Adriana. Freedom on I10 west The person at the entrance desk was helpful and nice. Her name may be Adriana. Freedom on I10 west More

Service department took great care of me and even helped me use my GM App points to offset the cost. This will be my go to service provider on my 2024 Canyon moving forward. me use my GM App points to offset the cost. This will be my go to service provider on my 2024 Canyon moving forward. More

Great place great salesman great techs great snacks good customer service great prices very great vehicles customer service great prices very great vehicles More

My service advisor was excellent. She kept me informed on the progress of my vehicle and even updated me on her day off. My vehicle was completed in a timely manner. This was the best She kept me informed on the progress of my vehicle and even updated me on her day off. My vehicle was completed in a timely manner. This was the best service experience I’ve had in a very long time. I am very pleased More

Easy to work with and completed work on time. Service advisor Kinda very pleasant to work with Service advisor Kinda very pleasant to work with More

Great staff, Roger was very friendly, technician, Anthony was very caring with services i really needed to do, much appreciated, and lastly, car was finished ahead of schedule. was very caring with services i really needed to do, much appreciated, and lastly, car was finished ahead of schedule. More

Jesse and Angel always provide great service. They keep me informed throughout the entire process. They keep me informed throughout the entire process. More

Had my corvette serviced and my service advisor does not know how to communicate with clients. My wife had to call up there multiple time to get some updates. Also she said we would need to replace injector know how to communicate with clients. My wife had to call up there multiple time to get some updates. Also she said we would need to replace injectors all 8 and never looked at previous work Freedom did which my wife asked her about it is when she had to talk to the manager and let us know. Horrible horrible place. My second time and both times were horrible with communication. Definitely will not recommend this place. More