Freedom Chevrolet San Antonio

I had an OEM fog light kit installed on a 2021 Colorado WT. This is not standard equipment for the model and the computer had to be flashed in order for the fog lights to function and all of the buttons an WT. This is not standard equipment for the model and the computer had to be flashed in order for the fog lights to function and all of the buttons and lights on the dash to work properly. I was told it would take an hour to do the job. Four hours later, the work was completed. The problems? 1) The instructions to flash the computer had diagrams that were upside down and backwards compared to the hardware on the truck. It took a long time for the technician to figure out the error. 2) Poor communication on behalf of the service staff as to the status of the update and why it was taking so long. When I went to ask about progress, I was told I would get an update in 10 mins, but an hour later, I had to check in again only to receive the same promise. At the end (3.5 hours later) I went out and spoke directly to the person who was working on the truck to get clear and honest updates as to the problems that were presented by the poor instructions. I was headed home 30 mins later. More

This dealership is great. Service was excellent. Customer service representative was courteous and knowledgeable. I would recommend them to everyone. Service was excellent. Customer service representative was courteous and knowledgeable. I would recommend them to everyone. More

I was happy with the deal, the salesman though kinda had a weird stress break down when I told him I would just like the night to think it over, got real frantic and overwhelmed me not understanding the "re a weird stress break down when I told him I would just like the night to think it over, got real frantic and overwhelmed me not understanding the "reason" I didn't want to buy today, when I told him I just need the evening to think and be sure. I'm still pretty sold on the deal it was a good deal, just extreme pressure from the sales rep. However, I did get to speak to Mike after that and he was much more understanding and not pushy, so I will be going back More

We bought our 2005 Chevy Suburban brand new at Freedom Chevrolet. Our salesman was awesome, although he's long since retired. We've kept the vehicle REGULARLY MAINTAINED there AT the DEALERSHIP, as well, Chevrolet. Our salesman was awesome, although he's long since retired. We've kept the vehicle REGULARLY MAINTAINED there AT the DEALERSHIP, as well, & been very satisfied. As it's 19 years old this year, we've had some parts wear out in the later years. Replacements for some are getting harder to find. So I can emphatically say that the Service Reps, the Mechanics, AND the Parts Staff have gone above & beyond in tracking down what's needed in a timely manner & getting the vehicle running great again. More

I came in with a coupon for an oil change. The gentleman was kind, didn't try to oversell me anything, which is super uncommon. I also was in and out in a little more than an hour. Best experi The gentleman was kind, didn't try to oversell me anything, which is super uncommon. I also was in and out in a little more than an hour. Best experience in a service department at a dealership I've probably ever had! More

Yael is an excellent service representative. She kept me informed and updated on the repair process of my vehicle. Very helpful She kept me informed and updated on the repair process of my vehicle. Very helpful More

The AC compressor went out on my truck. Took them 24 hours to have it replaced from the point of diagnosis. They let me know every step of the way and it was easy to follow up with the webs Took them 24 hours to have it replaced from the point of diagnosis. They let me know every step of the way and it was easy to follow up with the website and notifications they provided. More

Too long on oil change service. ..3hrs Didn't get feedback from service reps Had to go to counter 3times ..3hrs Didn't get feedback from service reps Had to go to counter 3times More

The advisor was great best one since I have been dealing with this dealership great customer service with this dealership great customer service More

The service was super fast and great job, I did not make an appointment and they still took my car in and did a great job. Thank you an appointment and they still took my car in and did a great job. Thank you More