Freedom Chevrolet San Antonio

I was very disappointed in my experience with the dealership. I had to get a tire rim replaced. I had called the dealership to request a new rim for my car. Online it shows that the rim was in stock dealership. I had to get a tire rim replaced. I had called the dealership to request a new rim for my car. Online it shows that the rim was in stock as well as the person from parts had confirmed that it was in stock at dealership. When I had come in for my appointment to get the rim replaced, I waited four hours just to be told that the part wasn’t in stock. So basically, I was lied to by parts that they had the rim at the dealership when in reality they didn’t, so that was four hours of my day, but it was wasted waiting, that they didn’t even give me updates throughout the waiting time of the status of the vehicle. Then come in the day after. I had asked him we just make sure we have an appointment confirmed so that there’s no issues when I come in in the morning. They complete disregard and said no that’s fine. Just come straight and will take care of you . When I came in, they had it would be a very quick process since they had the part and I was the first one there. They lied again to me. I waited three hours again for tire rim to be replaced. I think that is absolutely nuts to wait for that time, it shouldn’t take that long for a new room to be installed. I was very disappointed with the customer service during this process. It seemed like everybody was busy having side conversations at the desk and yet they completely ignore me. I felt whenever I had a question, but I was just quickly directed at something else as it means to not take care of me as a customer. When I had the vehicle ready. I showed up at the desk rated to receive the keys and make the payment. But I waited and never 20 minutes at the desk waiting for the customer service To come in. No apology was even offered for the delay. And just. A huge bill. I had Both before I made the appointment and when I showed up to the appointment that I am in my Chevrolet rewards at member and that I had coupon for a 20% off purchase. I wish they would’ve respected that earlier on that remind them when they were printing, they paperwork for me to sign before I left. I personally feel that the service was slow and very inconsistent. I get it’s a holiday and people are busy and that’s a lot of other customers take care of. But these are the very basic skills of customer service that were just not even being met. Personally, I felt more like I was a burden or a prompt to them and actually as a customer. I really wish people would get more training and more approachable when issues arise from a customers standpoint. I also was not given the opportunity to speak to a manager. How do you been able to speak with a manager, I would’ve brought up these issues and concerns. As well as requested a compensation or sensory refund because of how the service was handled, and that this was completely unacceptable to anybody. I really hope that this dealership takes better care and consideration for how their staff handle situations when they arise, and how to best interact with their customers. More

Service after the sale excels at Freedom Chevrolet! Gabriel took care of my truck as if it were her own. Gabriel took care of my truck as if it were her own. More

Although the location was full, staff were attentive and provided snacks, water and coffee for the wait. provided snacks, water and coffee for the wait. More

Very courteous prompt and professional. Will recommend to all my friends and family. Service is always prompt and correct. Will recommend to all my friends and family. Service is always prompt and correct. More

Angel and Gabriella were awesome. Customer service is number 1 in my book. Angel should be a manager and Gabby should get an immediate raise. Customer service is number 1 in my book. Angel should be a manager and Gabby should get an immediate raise. More

I was told by a local mechanic that I would need a new alternator. I had my vehicle towed to this dealership and all I needed was a new battery. I almost paid $800 for parts and services that were unneces alternator. I had my vehicle towed to this dealership and all I needed was a new battery. I almost paid $800 for parts and services that were unnecessary. I’m grateful that I didn’t get taken advantage of. More

I requested a car wash after having parts replaced, but unfortunately, it wasn’t provided in the end. unfortunately, it wasn’t provided in the end. More

Brought my truck in to get a vibration diagnosed and was told it was the brake rotors. I had explained to the advisor the rotors were replaced due to routine maintenance and were less than a week old. She t told it was the brake rotors. I had explained to the advisor the rotors were replaced due to routine maintenance and were less than a week old. She then told me the tech stated they can warp even though they are new. I then asked if he measured the run out of the rotors and also explained to the advisor how the run out gets measured with a dial indicator. After that I was told she would call me back after speaking to the tech. When the advisor called back I was told that the tech thinks turning the rotors will fix the issue and when I asked if he measured the run out again and still had no answer. Then when I asked if I had them turn the rotors which cost 285 and it didn’t fix the vibration what would be the next course of action. The advisor then told me they would have to diagnose the issue which would be another 289. After that I told her I would just come get the truck. More

The technicians did a great job. My concern was with the almost three hour wait on site for a scheduled oil change. Also, upon arrival I was sent a text from a contact person stating My concern was with the almost three hour wait on site for a scheduled oil change. Also, upon arrival I was sent a text from a contact person stating that I could message them anytime during my wait. At the two hour mark, I texted that person to check the status of my vehicle with no reply or acknowledgment of the text. Great concept for keeping the customers connected but it actually has to be implemented. More