Fred Martin Superstore - Service Center

I have used this dealership several times w my 2015 Jeep Grand Cherokee. They always take care of business and leave me satisfied. Customer service is strong and quality of work is good. Grand Cherokee. They always take care of business and leave me satisfied. Customer service is strong and quality of work is good. More

They were great about keeping me updated about what was going on with my car. going on with my car. More

Very responsive and kept me up to date on the progress of the repairs. Friendly technicians and advisor’s definitely trust them to work on my car anytime. the repairs. Friendly technicians and advisor’s definitely trust them to work on my car anytime. More

Got an oil changed and new wipers they did a great job The guys was nice and polite and asked me what all I wanted and then he looked at my wipers and said they were getting bad so I got some The guys was nice and polite and asked me what all I wanted and then he looked at my wipers and said they were getting bad so I got some More

Amazing staff! Mike Loucks is a great advisor. I would recommend to family and friends! Mike Loucks is a great advisor. I would recommend to family and friends! More

Taylor is a great advisor . I will definitely be coming back for my next service. I will definitely be coming back for my next service. More

This dealership tells you as you drive 8 feet into the service bay you need a front end alignment and they show you a hokey sheet that portends to show your wheels are about to fall off. No thank you! A service bay you need a front end alignment and they show you a hokey sheet that portends to show your wheels are about to fall off. No thank you! After getting the part I needed, I drove to my regular honest mechanic who put my car up on a lift and checked my alignment. = 1 degree off perfect, which is within normal allgnment parameters. If you don’t like being taken advantage of, find a reputable mechanic here in Summit County. More

went for a service that wasn't done at all very disappointed customer after i paid cash for car now the service department doesn't want to do the work that was promised on contract disappointed customer after i paid cash for car now the service department doesn't want to do the work that was promised on contract More

Got mt transmission replaced. Crysler was more than generous with the warranty. Thanks a lot. Ryan was my repair contact and was very helpful always answering all my questions. Crysler was more than generous with the warranty. Thanks a lot. Ryan was my repair contact and was very helpful always answering all my questions. He also gave me a courtesy car during repair. I could not be happier with my car. It's like new. I give Ryan the highest possible rating. More

It was generally good with the exception of this survey. You need to find a better method, e-mail? You need to find a better method, e-mail? More