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Fred Martin Superstore - Service Center

Barberton, OH

4.5
349 Reviews
Call Service Center (330) 753-4444

349 Reviews of Fred Martin Superstore - Service Center

Sort by
October 05, 2023

Taylor is a great advisor . I will definitely be coming back for my next service. More

by tdd_hys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Report | Print
Oct 06, 2023 -

Fred Martin Superstore responded

Thank you so much for your support and for leaving us 5-stars! We look forward to your next visit!

October 03, 2023

went for a service that wasn't done at all very disappointed customer after i paid cash for car now the service department doesn't want to do the work that was promised on contract More

by ALBANYDIATORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Fred Martin Superstore responded

Good Morning. We apologize for any miscommunication, but the work owed was not the same as the work being requested. The we-owe statement given at the time of purchase was for touching up scratches that had been found prior to purchase, where as the service requested was for removing dents. These are two separate issues and are fixed in different ways. Again, we do apologize for any miscommunication. Thank you for your comments.

October 03, 2023

Got mt transmission replaced. Crysler was more than generous with the warranty. Thanks a lot. Ryan was my repair contact and was very helpful always answering all my questions. More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 04, 2023 -

Fred Martin Superstore responded

We're glad we were able to get you taken care of! Let us know if there is anything else we can help with. Thank you for choosing us and for leaving us a 5-star review!

May 17, 2023

It was generally good with the exception of this survey. You need to find a better method, e-mail? More

by Dmessner@kent.edu
Recommend Dealer
Yes
Employees Worked With
4
Report | Print
May 18, 2023 -

Fred Martin Superstore responded

We apologize about the survey but we do really appreciate you taking the time to fill it out! Thank you so much for the high review and for your business!

May 17, 2023

Everything was great,a little expensive but great work and treatment I just did I will come back for more work when needed More

by mrlucky4135@aol.com
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monroe
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May 18, 2023 -

Fred Martin Superstore responded

Thank you for the 5-stars and for the kind words! We look forward to seeing you again!

May 16, 2023

This experience was very stressful. It was issue after issue compounded upon each other and my initial cause of concern was not addressed. I paid several thousand dollars for unnecessar More

by Erin.culver0701@gmail.com
Recommend Dealer
No
Employees Worked With
Logan Bates
Report | Print
May 16, 2023 -

Erin.culver0701@gmail.com responded

Hoses weren’t reattached properly. Several clips were broken. Just an overall lack of care and attention to details.

May 16, 2023 -

Fred Martin Superstore responded

We're sorry your experience was less than 5-star. We understand how frustrating it is when things go wrong with your vehicle. Upon initial inspection, we discovered issues with your vehicle that needed to be addressed. Once the work was approved, we began to find more issues once we started removing parts from the vehicle. These repairs were declined. Once the original quoted repairs were finished, we returned your vehicle. Everything on your vehicle, other than what we replaced, was returned in the same condition it was in when it arrived in our shop. Please email us at Fmcares@fmcars.com if you have any further concerns. Thank you for your review.

May 16, 2023 -

Erin.culver0701@gmail.com responded

I have documentation of the condition of my vehicle prior to leaving it in Fred Martin’s care. My vehicle was not returned in the same condition. And of course repairs were declined, I have a statement from several mechanics stating that it was impossible for said issues to not have been noticed prior to beginning repairs. Is it just coincidence that you guys replaced a radiator and now everything connected to it is now in need of repair? I can send you photos of what wasn’t replaced or reinstalled properly.

May 16, 2023

Got me in. Got me ready and out. Comfortable while I waited. It was great More

by JIM.LAW1963
Recommend Dealer
Yes
Employees Worked With
Joe Z
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

May 16, 2023

Dean was quick, prompt, and let me know of the outcome of my truck. We were able to get to the cashier right away as well. More

by Markknapik3037@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Marco
Report | Print
May 17, 2023 -

Fred Martin Superstore responded

We're glad we were able to you fixed up! Thank you so much for choosing us and for leaving us a 5-star review! We look forward to seeing you again!

May 15, 2023

It was faster than usual. Good service as usual. They advised me on my brakes. More

by BKUWATCH
Recommend Dealer
Yes
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

We appreciate your business and your 5-star review! We look forward to seeing you again for your next service appointment!

May 15, 2023

Very thorough and fast$ Nice thorough fast On time Efficient helpful gave a free car wash More

by OWENJ76@SBCGLOBAL.NET
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monroe
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

We're glad we were able to help! Thank you so much for your kind words and for your business! We look forward to seeing you again at your next service appointment!

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