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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,625 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,625 reviews

January 13, 2024

Disappointed in their service department. I had an appointment they only did a service check and it took all day. More

by hrspurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
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Jan 15, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. Without a name, it is difficult for us to look into this. When you can, please email us at fmcares@fmcars.com with your contact information and let us know what went wrong. We thank you for bringing this to our attention.

Jan 15, 2024 -

hrspurrier responded

I came in for a dash light. I found I needed two batteries. Along with your overprice batteries your sales person tried to sell me tires and brakes. It took all day. I am highly disappointed in your dealership. I will not use you again.

January 12, 2024

Excellent service, Richard Bacon was a great salesman and got me to a great price I could afford! Recommend him to anyone buying a car from this dealer! More

by jaymatthew356
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Financing lady, can’t remember her name. She was 5 star excellent!, Richard Bacon
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Jan 12, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words about Richard and for choosing our team! Please let us know if there is anything else we can help with. Thank you again and congratulations on your purchase!

January 09, 2024

Always have had a good experience at Fred Martin, and they treat you like family. Thule y try to make sure you know they care. More

by mtrodden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Dykes
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Jan 10, 2024 -

Fred Martin Superstore responded

Thank you for your kind words and for shopping with us! We're happy to have been able to help! Thank you again and congratulations on your purchase!

January 09, 2024

Always excellent service. Big bonus- for oil changes, there is NEVER any residual oil on garage floor. Always friendly and courteous. More

by Mde711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Fred Martin Superstore responded

Thank you for your business and for leaving us 5-stars! We look forward to seeing you again!

January 08, 2024

Joe was very friendly, helpful and informative. The overall process was efficient and simple. Thanks More

by spflugh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Boughton
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Jan 09, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for your high rating and for your business! Congratulations on your Jeep and we look forward to making your next experience with us even better!

January 06, 2024

Zack and his team at Fred Martin did a excellent job at getting me exactly what I was looking for at the most for my money More

by jrk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary nestlerode
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Jan 08, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words and for choosing our store! Your business is appreciated! Congratulations on your purchase and we look forward to seeing you again!

January 04, 2024

Salesman went above and beyond! Stress free easy experience! Straight forward and Honest!Friendly salesmen and sales manager! More

by Mwags35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Fred Martin Superstore responded

We're happy to hear our team could give you a great experience! Thank you so much for your kind words and for your business! Congratulations on your purchase and we look forward to seeing you again!

January 03, 2024

Excellent service provided, friendly staff, very easy to get and appointment and kept you up to date the entire time. More

by Bjtemp24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Hull
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Jan 04, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for the kind words and for your business. We look forward to seeing you again!

January 02, 2024

Excellent service, Excellent Care. Provided great options to choose from and handled our specific needs More

by Upicllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdoch
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Jan 03, 2024 -

Fred Martin Superstore responded

Thank you for the kind words and for choosing our team! We look forward to seeing you again!

January 02, 2024

Very efficient and friendly. When your car is service, they are accurate on how long it will take. More

by bacaruso1186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

bacaruso1186 responded

Thanks for the quick friendly service!

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