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Fred Martin Superstore

Barberton, OH

4.7
2,528 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,528 reviews

January 03, 2024

Excellent service provided, friendly staff, very easy to get and appointment and kept you up to date the entire time. More

by Bjtemp24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Hull
Jan 04, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for the kind words and for your business. We look forward to seeing you again!

January 02, 2024

Excellent service, Excellent Care. Provided great options to choose from and handled our specific needs More

by Upicllc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdoch
Jan 03, 2024 -

Fred Martin Superstore responded

Thank you for the kind words and for choosing our team! We look forward to seeing you again!

January 02, 2024

Very efficient and friendly. When your car is service, they are accurate on how long it will take. More

by bacaruso1186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

bacaruso1186 responded

Thanks for the quick friendly service!

December 29, 2023

Working with Chris was an amazing experience. He was kind, patient and transparent with me. He understood and worked with me to find a vehicle that same day, I came in with one car and left with More

by Kaitlyn.antonelli03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for taking the time to review our team and leave your kind words about Chris! Your business means a lot to us and we're happy to hear we could get you into a great vehicle! Thank you again and congratulations on your purchase!

December 27, 2023

Quick oil change department needs a new manager. Service technician to busy with their cell phones, to provide timely service. They did not honor the full price of a Chrysler service coupon. As many More

by thdelong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Dec 28, 2023 -

Fred Martin Superstore responded

Good Morning. We apologize if there was any miscommunication during your visit. The cellphones are used by our crew in order to complete inspections and to create videos of the car for the inspections report in order for us to review these videos later if any discrepancies arise. As for the coupon, the coupon we were presented was for $54.99 before tax and shop fees. The total this came out to was $62.90 which is $10 less than without the coupon. Again, we do apologize for any miscommunication and we thank you for your review.

December 26, 2023

I always get great service in a quick time frame. Every one is very courteous More

by jekyll408
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind, 5-star review and for your business! We look forward to your next visit!

December 22, 2023

Best dealer in Ohio! This is from someone who travels cross country and have dealt with different dealers in different states. You should work with Jeremy Wootan, who I w More

by F. Z.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Fred Martin Superstore responded

Thank you so much for your incredibly kind review of Jeremy and our dealership. We're glad to hear that Jeremy and our team were able to give you a great experience and get you into the right vehicle. If there is anything else we can help with, please reach out. Thank you again and congratulations on your purchase!

December 21, 2023

Matt and his team financing everything did a great job I would recommend them to anyone More

by mm9977737
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for choosing our team and for your kind words. Congratulations on your purchase and we hope to work with you again when you're ready for the next one!

December 21, 2023

This dealer is so full of crap and stands behind nothing . I bought a car i was told was checked and serviced and everything works properly when it got dark out and i noticed the dash lights dont work i c More

by fastbill73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Fred Martin Superstore responded

Good morning. We apologize if there was any miscommunication with the purchase of your vehicle. This vehicle was given only a visual inspection and this should have been relayed to you by the salesman at the time of purchase. The vehicle purchased was an as-is used vehicle with no additional warranties. This was posted in multiple places and signed multiple places by the customer. We are sorry this was your experience, but it can happen with an as-is purchase. Again, we do apologize for any miscommunication that may have occurred. We thank you for your review.

Dec 22, 2023 -

fastbill73 responded

Thats not what i was told by the salesman and thats my case and point. You people took my money and lied in the process . I paid 20 grand for a nice used car off your front line and i was told on the phone and in person that it was fully inspected and in perfect shape . iI didnt get a beater off your budget lot. When someone tells you they always do the right thing and it will be handled and shakes your hand you expect it to be that way no one should. have to read the fine print and ask if they are going to screwed because of it.

December 20, 2023

It was great working with Zach, very helpful, stayed in contact, everything worked out perfect thank you More

by Hanbone93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Dec 21, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about Zach and for choosing our team! We look forward to seeing you again!

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