Fred Martin Superstore

I had a very pleasant and smooth experience purchasing my first car from Fred Martin Superstore. Mike Rutherford was on top of communication from the moment I inquired about the vehicle, and was very accommo first car from Fred Martin Superstore. Mike Rutherford was on top of communication from the moment I inquired about the vehicle, and was very accommodating through each step of the process. Sales manager Jerome, and Bob from financing were great as well! More

Great customer service. Friendly personable staff. Your not just another sale, at Fred Martin they treat you like family. Rob Zabel is outstanding! Friendly personable staff. Your not just another sale, at Fred Martin they treat you like family. Rob Zabel is outstanding! More

Rob Zabel was great to work with! All my questions were answered and the process was about as quick and efficient as possible. All my questions were answered and the process was about as quick and efficient as possible. More

I was attempting an online purchase for a van for my wife. We are over 3 hours away. I called and spoke with a salesperson, who did a great job, and asked some questions as we were not there. I specific wife. We are over 3 hours away. I called and spoke with a salesperson, who did a great job, and asked some questions as we were not there. I specifically was worried about tires, as they were shown by Carfax to be original. I asked if they were replaced, as I didn't want to pay their asking price if it had low tires. They specifically told me they were replaced and new... I purchased the van, went thru all the paper work, and something in my gut told me to doublecheck the tires.. Sure enough... they were just rotated and balanced and 50% life left. I asked for them to replace tires as they said, but they refused. I had to cancel the deal, more about they're mis-representation than any thing else. Then to top it off, I used my Chrysler reward points. They cancelled those after the fact, but now I have to wait over 30 days for them to be credited back to me... I now know why car dealerships have such bad reps... What a waste over a set of tires... It may seem trivial, but it was my hot button... This could have easily been a 5 star review, but when you mis-represent something, face up to it, make it right, and move on... My salesperson Lisa, did her best, but it was above her paygrade unfortunately... More

The BEST experience I've ever had at a dealership my entire life! I came in with a bad situation that could not be explained, and Mike never made me feel he couldn't help me. Instead from the first phon entire life! I came in with a bad situation that could not be explained, and Mike never made me feel he couldn't help me. Instead from the first phone call, to numerous texts and 1 visit later, he did everything in his power to get me a car that fit my needs. He made me feel that I mattered. And that says ALOT for a woman buying a car! I will NEVER go elsewhere ever again. From Mike, to his ENTIRE team, to the 11th hour signing of papers, everyone was extremely wonderful and made me feel at home. I will make sure everyone in my circle goes to Fred Martin for their next vehicles. Thank you for caring about me. Mike and his team found me the PERFECT car for me. So no matter how bad your situation is, and if you think car dealers don't care, THEY DO. More

Quick, easy, helpful, an all around great experience will definitely be returning in the future. definitely be returning in the future. More

Everything was handled remotely and flawlessly. All transactions completed, license and sells tax plus my vehicle with warranty was shipped to my door step! All transactions completed, license and sells tax plus my vehicle with warranty was shipped to my door step! More

Very easy to work with. Highly recommend! Ms. Allison was very helpful and was always professional. Highly recommend! Ms. Allison was very helpful and was always professional. More

I had a 6pm apt, they were selling the car to someone else as i walked in. The care salesman, dave c, kept saying, " do you know how many times i get stood up on appointments?" Another salesman sold the else as i walked in. The care salesman, dave c, kept saying, " do you know how many times i get stood up on appointments?" Another salesman sold the car from under him. He said how the car was his dinner and how i didnt understand the business. Unprofessional. More

Trey was great with customer service and really understanding. Very reasonable to deal with and very good at listening. Thanks for all the help with my purchase. One of my easiest experiences at a understanding. Very reasonable to deal with and very good at listening. Thanks for all the help with my purchase. One of my easiest experiences at a dealership. Appreciate everything. More