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Fred Martin Superstore

Barberton, OH

4.7
2,631 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,631 reviews

February 21, 2022

My salesman Lonnie is the Best and was interested and cared about what I wanted.Did not try to sell me something different.Will recommend Lonnie anytime. More

by Marshamarsha767
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie in Sales
Feb 21, 2022 -

Marshamarsha767 responded

My salesman Lonnie is the Best and was interested and cared about what i wanted.Did not try to sell me something different.Will reccomend Lonnie anytime.

Mar 06, 2022 -

Marshamarsha767 responded

Would always shop at Fred Martin and tell my friends about your place

February 21, 2022

Richard bacon was awesome. A pleasure to deal with. He was able so get me a great deal on a wonderful ram 1500. Richard even went out of his way to pick me up from the airport. More

by CCHAMP85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
Feb 21, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Richard here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 20, 2022

Excellent customer service by Dave never rushed us and was very patient. Very thourough explained all the benefits of the car and what it does. Never had a salesman ever do that for us. Highly recimmen More

by SC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Chaboudy
Feb 20, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

February 20, 2022

Lisa and Michael were super great to work with. We went to the dealership to look at a totally different vehicle. We couldn't quite get to the monthly payment that we were looking for. So, Lisa ask More

by markc0045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Roberts
Feb 20, 2022 -

Fred Martin Superstore responded

Thank you, Mark, and congratulations on your new Nissan Rogue! We are so glad that we had the opportunity to work with you, and that Lisa and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

February 20, 2022

Had a good experience. I did not have to wait long everything was quick and easy. More

by KARIN2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review, Karin, and for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 20, 2022

After taking multiple trips to the dealership for paperwork and picking up our car after detailing (40 minute drive) was never offered a gas card or anything. Sat in the dealership for over an HOUR w More

by Dissatisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff
Feb 21, 2022 -

Fred Martin Superstore responded

Hello- Without your full name, we can just use our best guest to address your review. If you are the customer we believe you are, the issue with your financing falling through was solely on you for providing false information on your loan application. While we attempted to work with you for weeks to secure financing, ultimately the lender would not approve your loan due to this false information. We never want to take a vehicle back from a customer, especially once miles have been put on the vehicle. We had no choice in this situation. Thank you for your comments.

February 19, 2022

This dealership will bend over backwards and work for you to get you a deal on the car you want. They make impossible possible when everyone else told us no Chris Tompkins and Lisa Allison and Curt said yes More

by Anthony3831
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Fred Martin Superstore responded

Thank you, Anthony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

February 18, 2022

My salesman was with me the entire time. Went real smooth. Excellent service without delay! More

by AKCUSN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 17, 2022

Rob Zabel is the only person Vans Tire will buy new vehicles through. Top level service every time More

by JOSHUA31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Fred Martin Superstore responded

Joshua, Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if Rob or our team can be of any more assistance! Thank you - Fred Martin Superstore Team

February 17, 2022

Rob Zabel knows how to take care of customers! Best leasing manager that I have ever dealt with. More

by Kathy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zink
Feb 17, 2022 -

Fred Martin Superstore responded

Kathy, Thank you so much for your kind words for Rob, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

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