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Fred Martin Superstore

Barberton, OH

4.7
2,631 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,631 reviews

March 08, 2022

I walked in not expecting to walk out with a vehicle. No high hopes, just due to my credit issues. But Amber told me she would do everything she could to make sure that I would be leaving with a car of m More

by Charmaine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Charmaine, and we're happy to hear that Amber met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

March 04, 2022

Sales and everything was great till I needed to take the truck back for a problem then there was some confusion on service and rental besides that everything else has been good so far More

by Sriley4678
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure how get everything scheduled but had no rental had to wait for rental place then ride back to rental place a half hour away to get one
Mar 07, 2022 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

March 04, 2022

My second experience here and both times were excellent. This time, they worked hard to help my cousin who has credit issues and was in need of a car. We will be back again, I am sure. More

by pokey66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

March 04, 2022

Clean store. friendly staff that treats you as family and really works with you on what you want and need More

by rick1268
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shook, Mike Gentile
Mar 04, 2022 -

Fred Martin Superstore responded

Rick, thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

March 04, 2022

Best car buying experience I have ever had super simple and very easy going super happy with purchase More

by dallasfan_2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

March 04, 2022

Had a good experience people were friendly and had good knowledge of the process it went very smoothly More

by Klemmeyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

March 03, 2022

Our salesman Andrew Odeal had the vehicle & his paperwork ready when we arrived. Andrew was very nice and courteous! I will recommend him to my friends & coworkers. More

by wcombs14
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
Mar 04, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

March 03, 2022

This is our third and fourth car that we have purchased from Fred Martin. Our experience with this store has always been a wonderful experience. The salespersons, namely, Lisa Allison & Matt Miller, had ou More

by SirDJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Perry, John Rizzotto, and Kim Young.
Mar 04, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lisa and Matt as well as the rest of the team delivered such a great experience! We hope you enjoy your new vehicles! Thank you - Fred Martin Superstore Team

March 03, 2022

They were very professional and helpful. We were able to find the right car and get the deal done More

by FRICTION1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gentile, Richard Bacon
Mar 04, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

March 03, 2022

This is my fourth vehicle purchase through Fred Martin. I've always received great service and great purchasing experiences here. I plan on buying my future cars here too! More

by PHIL69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Bittinger, Malik Alexander
Mar 04, 2022 -

Fred Martin Superstore responded

Thank you, Phil! Our goal is to make sure everyone who walks through the door leaves happy, and we sincerely appreciate your loyal business. Thanks again for choosing Fred Martin Superstore, we look forward to serving you again! Thank you - Fred Martin Superstore Team

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