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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,631 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,631 reviews

March 14, 2022

Not the best experience. I do not see me purchasing from them again. This journey has been horrible More

by N/A
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malik Alexander
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Mar 14, 2022 -

Fred Martin Superstore responded

We are sorry to hear your recent experience was less than positive, and have forwarded your review to management to look into the situation. It does look like our team did do the best they could assist you, unfortunately there we some unexpected delays that our team has informed and assisted you with. We do hope you understand, and if there was something that we could assist you with, do not hesitate to give us a call. Thank you.

March 14, 2022

Just purchased a Jeep Grand Cherokee from Fred Martin. This was my third vehicle I purchased from this store. The price was a little better than any local dealerships in this area and three years of oil c More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new Jeep Grand Cherokee, Jeff, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

March 13, 2022

Always a great experience to visit the team at Fred Martin Superstore and Lisa Allison! More

by Alicia A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2022 -

Fred Martin Superstore responded

Alicia, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Lisa here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

March 13, 2022

Extremely friendly and very helpful on getting us exactly what we were looking for and so much more! More

by lairdk89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
Report | Print
Mar 14, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

March 13, 2022

Great selection of cars and trucks, clean showroom with knowledgeable staff willing to help you thru the buying process. More

by GWP86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

March 12, 2022

Smooth transition, great sales team, finance department was great, in and out in a decent time More

by hook4057
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

March 12, 2022

Everything thing was clean made you feel welcome an I felt salesman an floor manager were being honest with me 😀 More

by JLSPITLER3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 14, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

March 10, 2022

Pleasant experience, got the vehicle I wanted after goin to couple place to get denied. Trey was an awesome salesman, true professional. The Jeep I got is amazing and great price! Made a customer for life a More

by cody.d.gray17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Fred Martin Superstore responded

Thank you, Cody, and congratulations on your new Jeep! We are so glad that we had the opportunity to work with you, and that Trey and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

March 09, 2022

This was the best car buying experience I've ever had. Geoff Chewning was awesome. Very respectful and patient as we chose what vehicle we wanted. If you're looking for a new or used car find Geoff, he wi More

by jerryarmstrong1971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Chewning
Report | Print
Mar 10, 2022 -

Fred Martin Superstore responded

Jerry, Thank you for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Geoff and our team here at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

March 08, 2022

David took wonderful care of me, was knowledgeable about the vehicle I was looking at, and the team had me out of there in a timely manner. More

by CHAD_AGNEW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Mar 09, 2022 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

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