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Fred Martin Superstore

Barberton, OH

4.7
2,630 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,630 reviews

March 19, 2022

Best experience I have had at a dealership. I’m and out in an hour, did most of it over the phone witch was better. I’ll be buying all my vehicles from Fred Martin. More

by Brandon Shaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Fred Martin Superstore responded

Brandon, thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

March 18, 2022

First, I would like to say I love this dealership! The customer service is great! They, worked with me and I didn't feel any pressure in making my decision. I felt comfortable! Amber Williams, walked More

by helendavisbmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Fred Martin Superstore responded

Helen, Thank you so much for your excellent review! We are so glad that Amber had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

March 18, 2022

Amber was very professional but also made me feel like I was buying a car from a friend More

by saraharmon45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Fred Martin Superstore responded

Sarah, Thank you so much for your wonderful review! We are thrilled that Amber had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

March 17, 2022

They're good in all aspects they get straight to the point and help you find exactly what you want More

by WMOORE173
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

March 17, 2022

I worked with Lisa Allen on the purchase of a jeep that was already in the build cycle. I had searched all up and down the eastern seaboard trying to find a jeep that met the bill that I wanted. The jeep o More

by STEVENMCDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick R, Dave C, Kim Y, can’t forget D’Andra
Mar 18, 2022 -

Fred Martin Superstore responded

Steven, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lisa met your expectations. Congratulations on your new Jeep! Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

March 17, 2022

Easy to view vehicles,salesperson answerd. All my questions.they made it easy to purchase my new vehicle. More

by RSMITH327
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Fred Martin Superstore responded

Thank you! Daylor and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

March 17, 2022

No pressure sales, have gotten 2 jeeps already and they make my wife and I feel welcome More

by ft20004x4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Jeep! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

March 17, 2022

Fred Martin Suoerstore always works hard to get you the vehicle that’s best suits you at a price that fits your budget . I have always had great experiences there , and Rob Zabel was incredibly helpful in More

by JMCDOUGAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Rob and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

March 14, 2022

They try to work a good deal for you and very patient with their customers. More

by lacey.sprowl.ls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Mar 14, 2022 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

March 14, 2022

Not the best experience. I do not see me purchasing from them again. This journey has been horrible More

by N/A
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malik Alexander
Mar 14, 2022 -

Fred Martin Superstore responded

We are sorry to hear your recent experience was less than positive, and have forwarded your review to management to look into the situation. It does look like our team did do the best they could assist you, unfortunately there we some unexpected delays that our team has informed and assisted you with. We do hope you understand, and if there was something that we could assist you with, do not hesitate to give us a call. Thank you.

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