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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,629 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,628 reviews

April 18, 2022

They were excellent to work with and my sales person was lisa and my financial guy were fantastic 👍👍👍 More

by BKKRUEGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Adair
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Apr 18, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear Lisa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

April 18, 2022

Your guy dean is rude. He is a blemish for fread martin. After 20 + years of buying cars for my wife and I. We are finished. More

by PVSHY101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lonie
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Apr 29, 2022 -

Fred Martin Superstore responded

Hi, we are so sorry to hear your recent experience with us was less than positive, and would like to look into what may have happened during your visit. However we are unable to find your records in our system, if you could please email us more details to fmcares@fmcars.com, or give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444, we would like to hear from you and see if we could assist you further or fix any issues that may have occurred during your recent experience with us. Thank you.

April 16, 2022

They have a great selection of vehicles. If they don’t have it right now, they’re a great bet to find it for you. It was definitely one of the cleanest in my search! More

by ABW22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2022 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

April 16, 2022

Lisa was wonderful so was the rest of the team. Took a little longer then we thought. But they worked hard to get payments were we needed them! More

by Squiresaa2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lisa and our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

April 15, 2022

Very pleased with the salesmen you have. Scott and Lonnie did a amazing job taking care of my Rubicon I ordered. This is the second new Jeep I have purchased from them and planning on always More

by SKULLYTK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
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Apr 17, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Scott and Lonnie were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

April 15, 2022

I will continue to use my salesman in the future since he has impeccable customer service skills More

by AUGUSTALEECC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2022 -

Fred Martin Superstore responded

Hi, and thank you for your continued business. Our goal as a team is to continue to provide a great experience for all our customers, even after the car buying process. Your review was forwarded to management to look into the situation, and it does look like our team is currently working with you to resolve your recent experience into a more worthy 5-Star one. We've never ran into an issue during the Auto Armor application process before, and do hope we can assist you the best we can. If you have any questions or concerns at all, do not hesitate to reach out to us for further assistance.

April 14, 2022

The staff was super friendly and attentive. They made sure I left happy. First time I had an experience like this at a dealership! I’ll definitely always come back and tell everyone about them! More

by TIFFANYMAPLE86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja
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Apr 17, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

April 12, 2022

Very good people, respectful, they are so friendly. they help me at any way they could to make me happy thanks to everyone. More

by BULI_ELE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joe, Joe Shean
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Apr 12, 2022 -

Fred Martin Superstore responded

Thank you for your very kind review. Joe and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

April 11, 2022

Lisa was amazing! She made our car buying experience very enjoyable. I would definitely recommend her to friends and family! More

by DawnHaney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2022 -

Fred Martin Superstore responded

Dawn, Thank you so much for your excellent review! We are so glad that Lisa had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

April 10, 2022

I’ve gotten two cars now from FRED MARTIN and have been satisfied with both purchases. More

by MAD_DOG1120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave , Jeff Dowdall
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Apr 11, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

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