Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fred Haas Toyota Country
Houston, TX
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 540 reviews
September 26, 2011
One of the best service departments I have used in Texas! Everyone from the service manager, Barry to the cashier was friendly, attentive and courteous. I dropped my Prius off at 10:00 AM, was told that my Everyone from the service manager, Barry to the cashier was friendly, attentive and courteous. I dropped my Prius off at 10:00 AM, was told that my 60K mile checkup would take awhile, and I could either wait in the waiting room or take their free shuttle. I chose the former, and was pleasantly surprised that the tech would come into the waiting room peridically to give me a status on my car, and I only had to wait one hour! Very quick service. I will definitely use Toyota Country for all my cars. More
by carndar
Employees Worked With
Barry Whitlock
August 21, 2011
This is the only truly positive new car experience that we have had. There was no sales pressure to buy or to upgrade from Donald or anyone that we worked with at Fred Haas. We were very impressed with we have had. There was no sales pressure to buy or to upgrade from Donald or anyone that we worked with at Fred Haas. We were very impressed with Donald's high level of professionalism and never-ending attention to detail. Clearly, his many customer service awards are well deserved. We were looking for a very specific Tacoma and Donald found it for us very quickly. Very little time was spent doing paperwork. Most of our time at Fred Hass was spent with Donald explaining how everything worked on the Tacoma, how to use the warranty and how to contact Donald if we had any concerns AFTER the sale. He carefully explained every single aspect of how to utilize the various Toyota benefits and he personally demonstrated every feature on the truck...twice! My wife and I both walked away with the same thought: how could we make our customers (where we work) feel this good. More
by ronturner
Employees Worked With
Donald Skarzenski, Donald Skarzenski
August 02, 2011
We felt Donald was very responsive to our specific requirements that we wanted on the vehicle and did not try to change our mind for a quick sale. He kept us informed as to the status of locating the requirements that we wanted on the vehicle and did not try to change our mind for a quick sale. He kept us informed as to the status of locating the vehicle. He was very helpful throughout the entire process and very interested in showing us all about the vehicle once it arrived at the dealership. We would buy another vehicle from him. Brian in make ready was very helpful and responsive to our requests. Friendly, respectful and polite service by all. More
by stephenwilliams
Employees Worked With
Donald Skarzenski , Brian in Make Ready, Donald Skarzenski
July 27, 2011
Just purchased an Avalon, a terrific buying experience. Keith made it easy, was upfront about what Fred Haas Toyota Country could do and worked hard for my business. This is the third vehicle my family and Keith made it easy, was upfront about what Fred Haas Toyota Country could do and worked hard for my business. This is the third vehicle my family and I have purchased from Keith and each time it has been a pleasure. More
by cindyc
Employees Worked With
Keith
June 02, 2011
My wife and I had a very pleasant experience, initially meeting Don over email, and in person after we arrived at the dealership. we also took a test drive, and spent most of the afternoon with David (rece meeting Don over email, and in person after we arrived at the dealership. we also took a test drive, and spent most of the afternoon with David (recently arrived from Sarasota, FL), who was very professional, knowledgable, but not pushy. We'll be back! More
by markadams281
Employees Worked With
Donald Skarzenski and David (also works used car sales), Donald Skarzenski
May 08, 2011
Donald has been our sales rep. for several vehicle sales. He maintains a very professional attitude while very pleasant to work with. He exceeded my expectations in his willingness to make the new car sales He maintains a very professional attitude while very pleasant to work with. He exceeded my expectations in his willingness to make the new car sales experience very comfortable. I would recommend him to anyone looking to purchase a new vehicle. After the sales experience, I recommend you visit Jan Martin as your service rep. her work ethic is remarkable. When you bring your car in for service, it is completed in timely manner and there is no question that it was done right the first time. Way to go Jan!! Fred Haas Toyota Country is my number one dealer for sales and service....Keep up the great work!!! More
by mgrunner
Employees Worked With
Jan Martin, Service and Donald Skarzenski Internet Sales, Donald Skarzenski
April 26, 2011
I dealed last time with Ferol. He is sales director with Fred haas. He is wonderful person. I had some issue with dealer. He called me personally. He resolved my all issue. He was even ready to take back my Fred haas. He is wonderful person. I had some issue with dealer. He called me personally. He resolved my all issue. He was even ready to take back my car. He cleared my issue with maintaince and all. I am completly satisfied. More
by gajanangaikwad
Employees Worked With
Ferol
April 13, 2011
Can a newlywed couple buy their first car without getting Can a newlywed couple buy their first car without getting taken advantage of? We didn't think so, but our parents recommended we see Donald Skarzens Can a newlywed couple buy their first car without getting taken advantage of? We didn't think so, but our parents recommended we see Donald Skarzenski at Fred Haas Toyota Country. We spent a good 2-3 weeks tiring ourselves out at dealerships before visiting Fred Haas, and some of the horror stories seemed true. We made the drive to Fred Haas, and despite being worn out from previous dealerships, we felt refreshed. Donald treated us like family. We drove out in a new 2011 Camry that my wife had fallen in love with. Despite being timid during the buying process and taking the car out for an extended test drive, delaying the purchase over the weekend, Donald was extremely patient and never hurried us. Don't know how the prices are gonna be this summer because of the Japan crisis, but we are extremely happy and recommend this dealership, specifically Donald, to anyone. More
by algladney
Employees Worked With
Donald Skarzenski, Donald Skarzenski
April 13, 2011
It was the simplest car purchase I ever made. Moses showed me the car, I drove it and then I bought it. Moses was simple, reserved and straightforward and I appreciated his low-key, no-nonsense approac showed me the car, I drove it and then I bought it. Moses was simple, reserved and straightforward and I appreciated his low-key, no-nonsense approach, and I'm very happy with my new Scion XB. Thanks Moses... More
by oscarflo
Employees Worked With
Moses
April 12, 2011
Mark made my car shopping experience very comfortable and fun. I was surprised I could actually enjoy searching for a car. I sent Mark my information online and within 20 minutes he called to thank me for th fun. I was surprised I could actually enjoy searching for a car. I sent Mark my information online and within 20 minutes he called to thank me for the opportunity to earn my business. After dealing with other dealers, no one compares to Fred Haas Toyota Country. They work like a well oiled machine, and made the process very fool proof. No one threw a bunch of crazy numbers at me, which broke a lot of deals for me in the past. Many dealers can be too overbearing. I did not feel pressured or overwhelmed at any time, and I ended up getting a Rav4 from their lease program (which is a cut above the rest- something to seriously consider). I am looking forward to dealing with them in the future. More
by Kim W
Employees Worked With
Mark
