Fred Haas Toyota Country

Jared McCoy always goes out of his way to ensure I get the parts and service I need. He can find what the other dealers can’t. He is professional and courteous! It’s a pleasure to work with professionals the parts and service I need. He can find what the other dealers can’t. He is professional and courteous! It’s a pleasure to work with professionals like him! More

I went to buy a new car but was not approached by a sales person, even when looking on the lot. When I asked for help, Kevin came to answer questions but appeared not interested in selling me a car. They d person, even when looking on the lot. When I asked for help, Kevin came to answer questions but appeared not interested in selling me a car. They did not have a Camry XLE on the lot but he did not volunteer looking into shipping one or even seeing if they had any new cars coming. He told me he had Camry XSEs available and I ask about test driving one, but he just pointed to one on the showroom floor and said you can look at that one. When I said ok thank you, he said ok bye. I called two other dealers in the area who were truly motivated to sell me a car. More

I'm leasing a 2026 Toyota Tacoma, and I been hearing wind blowing out drivers door. And I took it back k to Gullo dealer in conroe texas. Yet they said they did not hear my complaint. I would like another t blowing out drivers door. And I took it back k to Gullo dealer in conroe texas. Yet they said they did not hear my complaint. I would like another truck but I was told I cannot trade it in right now. Toyota has specials and lower leases monthly. However they charging me over $800.00 month as a disabled veteran of arm forces. On those tacoma lease and it's driver door i hear wind in it. Not good. So I'm going to talk about an attorney about this lease to end it early or get another truck with lower payments. Be wise to shop these dealers especially this Toyota dealer. Rev. Mackie Maynor. More

I had a troubling noise coming from the left rear of my Camry after hitting an unknown small object. There appeared to be no damage that I could see yet the noise persisted. Service technician Tony rode w Camry after hitting an unknown small object. There appeared to be no damage that I could see yet the noise persisted. Service technician Tony rode with me on a short trip to hear the noise. He found the problem once back to the service area and repaired the damaged part. Now I enjoy a quiet Camry More

A very disappointing experience with Fred Haas Toyota Country I purchased a 2025 Toyota RAV4 XLE Premium AWD from Fred Haas Toyota Country. What should have been an exciting purchase became an experienc Country I purchased a 2025 Toyota RAV4 XLE Premium AWD from Fred Haas Toyota Country. What should have been an exciting purchase became an experience that seriously caused me to question the dealership’s transparency and integrity. The first red flag was the mileage discrepancy. The RAV4 was advertised at 11,690 miles, but when I took possession, it had 14,213 miles. I caught this with the finance department and had the paperwork corrected. That prompted me to look more closely at the vehicle’s documentation. Obtaining the Carfax was unnecessarily difficult. After repeatedly requesting it, I was finally given a printout—but it was for the wrong VIN and wrong vehicle. I immediately recognized the error and waited for the correct report. The bigger issue involved the vehicle’s Toyota Certified Used Vehicle (TCUV) Gold certification. Certification was important to my decision to purchase. During negotiations, I specifically made sure it was part of the deal and handwritten “genuine TCUV” above “CERTIFICATION” on the document I signed. After taking the vehicle home, I contacted Toyota and was initially told the RAV4 was not showing as certified in Toyota’s system. I contacted the dealership for clarification and documentation but received different explanations about when and how the certification would be completed. The situation escalated to the point where I was told a tow truck would be sent to pick up the RAV4 and my trade-in would be returned. I explained I was not home and could not accommodate the tow truck. I was then informed that my 2015 Nissan Murano trade-in had already been sold. I was subsequently told that the General Manager had agreed to provide a letter confirming the Toyota Gold certification. I had not personally spoken with the GM at that point. I later spoke with him when I went to the dealership to pick up the letter, before agreeing to pay for the RAV4 with a cashier’s check. The dealership ultimately provided a signed GM letter stating that the RAV4 had been certified through Toyota’s TCUV Gold Certification program and providing a certification number, with the statement that Toyota would send the Gold warranty documentation following completion of the sale. I appreciate that the GM ultimately provided written documentation, but I should never have had to go through this level of uncertainty and escalation to verify something that was an important part of my purchase. What bothered me most was the combination of the mileage discrepancy, difficulty obtaining an accurate Carfax, uncertainty surrounding the certification, changing explanations, and being told a tow truck would be sent after my trade-in had already been sold. My advice to anyone considering purchasing here: get everything in writing, carefully review the Carfax, verify Toyota certification directly with Toyota, compare advertised mileage with the actual vehicle, and keep copies of every document. I hope Fred Haas Toyota Country takes this experience seriously and improves its transparency, communication and documentation practices. More

I needed an immediate service to my car, a 2013 Camry and spoke to Jan, the service advisor. It was late in the evening; however, Jan took control of the issue and had the problem resolved. I was completely spoke to Jan, the service advisor. It was late in the evening; however, Jan took control of the issue and had the problem resolved. I was completely satisfied with their service. Jan, your dedication to serve your customers and professionalism speaks volume. Thank you, More

My recent service visit on Saturday 8/28/26 was extremely disappointing due to a long check-in wait, limited visible service writers, a lack of communication and basic courtesy. At no time did I see more tha disappointing due to a long check-in wait, limited visible service writers, a lack of communication and basic courtesy. At no time did I see more that 3 or 4 service writers servicing cars even though I was told there were 15-18 writers working. After a service person finally began to write me up after waiting 30 minutes, I was initially told—without a thorough explanation—that I needed to return another day when the collision department was open since there ‘were sensors under there that the collision department had to work with’. Alicia Larson, the assistant service manager, finally correctly diagnosed the issue that could be fixed Saturday and ultimately provided excellent help, clear communication, and follow-through. But the overall experience raised concerns about staffing, training, and customer service. After learning Fred Haas had 300 appointments on the Saturday in the future I will schedule my service during the week. More

I had an extremely disappointing experience at this dealership. I visited as a serious potential buyer, but unfortunately, the behavior of the Sales Associate, Muhammad Talha, was highly unprofessional dealership. I visited as a serious potential buyer, but unfortunately, the behavior of the Sales Associate, Muhammad Talha, was highly unprofessional and disrespectful. He asked me to sign a paper committing that I would purchase the vehicle if the terms were acceptable. I politely explained that before signing any commitment, I wanted to see a market analysis of the vehicle, comparable pricing, and information supporting its value. Instead of addressing my reasonable request professionally, he told me that he did not want to waste his time without a commitment from me and that he did not want to provide his services to me. As a customer, I believe I have every right to research the vehicle, understand its market value, ask questions, and negotiate before signing any commitment. I came prepared to seriously consider purchasing a vehicle and expected to be treated with basic professionalism and respect. Based on my personal experience, I was extremely disappointed with the customer service and would not recommend this dealership unless management addresses this type of behavior. A reputable dealership should make customers feel respected and informed, not pressured or dismissed simply because they want to do their due diligence before making a major purchase. More