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Fred Haas Toyota Country
Houston, TX
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 535 reviews
December 10, 2012
Linda was great. Issues were in the delivery of the vehicle. 1> Service report said new rear brakes were installed. After a couple of days, car was jerking violently to the right during braking at vehicle. 1> Service report said new rear brakes were installed. After a couple of days, car was jerking violently to the right during braking at slow speeds. Brakes were not properly bled after installation of rear pads. 2> Tires looked low. Had them checked and all four tires were at 15 lbs pressure. 3> Service report said tires were all balanced. Rear tire had balance weights stacked on the inside of the rim. After a couple of miles this came loose an was hitting the rear caliper. Sound was incredibly scary. Found out from NTB that wheel weights should NEVER be stacked. Sales: Good Service: No WAY! More
by john.tortorici
Employees Worked With
Linda Harrell
December 03, 2012
I came to Fred Haas Toyota Country looking for a new truck and got exactly what I was looking for. I saw the good reviews for Donald here on this website so I requested that he help me. He was very frie truck and got exactly what I was looking for. I saw the good reviews for Donald here on this website so I requested that he help me. He was very friendly and was able to find the Tundra truck that met all my specifications in a very timely maner. Service was great...thanks Don! -Shannon Bawa More
by snl8727
Employees Worked With
Donald Skarzenski
November 30, 2012
This is the second new car buying experience with Donald and I can only give him glowing reviews. A very cordial atmosphere? He fully explained all accessories even to the point of highlighting the books and I can only give him glowing reviews. A very cordial atmosphere? He fully explained all accessories even to the point of highlighting the books and tabbing them for us to review. We ordered a special car that should have arrived in January but Donald went online and found it, received it and had it for us the next day. Fantastic salesman and overall dealer from service department to sales. More
by Msdukeal
Employees Worked With
Donald Skarzenski
November 09, 2012
Scott is a delight to work with and made buying my new Toyota Corolla so fun and easy. He represents a professional in the auto sales business and made me and my husband feel at ease in the steps to gett Toyota Corolla so fun and easy. He represents a professional in the auto sales business and made me and my husband feel at ease in the steps to getting the car we wanted. Fred Haas is blessed tp have Eric and Scott as a part of their organization. This makes our second Corolla from this dealer. We look forward to having service and future auto purchases! More
by lynnmarieharper
Employees Worked With
Scott Lynche and Eric Coleman, Scott Lyche, Eric Coleman
November 03, 2012
Just to start with, I do not recommend this dealer but by putting "yes" it was the only way to get my review posted. Only person I would recommend is the sales gentlemen. This i putting "yes" it was the only way to get my review posted. Only person I would recommend is the sales gentlemen. This individual called "manager" is very very unrespectful and will easily tell you to go someplace else to buy a car if you don't like his terms; and easily compare a TOYOTA DEALER with WALMART'S customer service, with that said I can tell you that WALMART offers way way better customer service than what this individual has given us. So the web page states "The biggest difference you will discover at Fred Haas Toyota Country is a friendly staff of dedicated, well-trained, and experienced employees who understand and deliver the Fred Haas commitment to customers." NOT TRUE! Also states "Whether you’re buying a new vehicle or you are servicing or repairing an existing one, you will discover why the Fred Haas reputation for integrity, honesty, and customer service has been a hallmark of this community for over 35 years." Well this is NOT TRUE either this "manager" does not honor the deals proposed to the customer, treats customers like their cars or interest on buying is not Worth, and does not have a problem telling you to go some place else if you do not go with what he's saying, pressuring to close a deal on the same day and WITHOUT saying the trade car worth will change with in 2 days or even less. Changing the trade in value for $2,000 difference and sure enough leaving the car to buy at the same price, so the customer's car can "depreciate" $2,000 in 2 business days?? but sure enough the dealer's car still at the same price. This is not really a way to do business and NOT to treat people about to close a deal for more than $26,000. Hopefully, I can talk to his manager soon and will at least take the proper measurements. As of now Toyota dealership on 249 has lost a entire family that had been clients for the past 10 years, with employees or "managers" like this one we would NOT WANT/LIKE to do business ever again, even though My parents just purchased a brand new vehicle with in the same week I was trying to purchase mine. It is totally clear to me and my family that who needs to be the manager is the sales rep a very decent, respectful gentlemen, and NOT individuals like this Clint Barton To anyone who may be interested on doing business at this dealership be really careful to NOT have this individual involve on your deal!!! More
by carolopez
Employees Worked With
Clint Barton
October 31, 2012
Deceptive and divisive are the two words that best describe our experience. Walked in with a trade & down payment for used car...walked out with our trade being sold and no deal on a car. Still waiti describe our experience. Walked in with a trade & down payment for used car...walked out with our trade being sold and no deal on a car. Still waiting on downpayment to be refunded to us. Fortunately we went elsewhere and walked away with a beautiful Toyota Highlander. More
by beccalynn
Employees Worked With
John Archer
October 30, 2012
I was extremely pleased with my purchase from Donald Skarzenski. He provided me with exactly what I had requested in my new Toyota. The purchase was accomplished with professionalism and in a timely m Skarzenski. He provided me with exactly what I had requested in my new Toyota. The purchase was accomplished with professionalism and in a timely manner. I was extremely pleased with my experience and will be recommending Don and Haas Toyota to anyone looking for a pleasant car-buying experience. More
by HHobson
Employees Worked With
Donald Skarzenski
October 30, 2012
Donald Skarzenski did a fantastic job handling the purchase of our new Highlander. In fact, I would have to say he helped us further than any other car salesman I have ever had the experience of purc purchase of our new Highlander. In fact, I would have to say he helped us further than any other car salesman I have ever had the experience of purchasing a vehicle from. Not only did he handle things in a timely manner, kept us well informed while the vehicle was being obtained, handled the readiness of the vehicle as promised in a timely and high quality manner, but he also help us with quick reference of the Owner's Manual by labeling yellow stickies and placing them in the manual in places that he knew we would want to read very quickly. He picked all of the most needed and important topics that we could ever think of to get us started quickly operating the vehicle properly. We have never had a car salesman ever do this before and we have been purchasing vehicles for 40 yrs. (including pre-owning 5 other Toyotas before this one). I really wished all Toyota Dealers would train their Salespersons to practice this. Donald was a true pleasure to be around, he explained things clearly, his time was our time, he installed the purchased floor mats into the highlander, and he was extremely thorough in all of his responsibilities. Donald topped all other salespersons in our past with his excellent attention to detail and customer service skills. More
by glennoaks
Employees Worked With
Donald Skarzenski, Donald Skarzenski
October 18, 2012
Great costumer service, attention to details, they gave me the best option to my needs. Oscar show me the facilities and how the costumer services area works.Thanks guys you rock!! me the best option to my needs. Oscar show me the facilities and how the costumer services area works.Thanks guys you rock!! More
by Jolitejada
Employees Worked With
Oscar Ortiz, Khai Nguyen
October 17, 2012
Had pre-approved financing.. Was told they would NOT sell me the car after HOURS if i didnt provide my Social Security number. He said it was REQUIRED by law for them to run my credit!!After calling my finan me the car after HOURS if i didnt provide my Social Security number. He said it was REQUIRED by law for them to run my credit!!After calling my financial institution, My lender told them that the Lender, NOT the auto dealership was supposed to and HAD verified me.I had my drivers license, insurance cards, numerous credit cards, my employee Identification Badge (Fortune 500 company) etc. My lender assured them she would FAX immediately anything else they needed... Ferol Morris told her her and me he would NOT sell me the car unless he found out if I was a GOOD PERSON by getting my CREDIT SCORE!! When my lender requested HIs supervisor and told him he had NO reason to run my credit He took MY IPHONE which was on speaker so we could all talk and HUNG UP on my loan officer after saying she didnt know what she was talking About!! Well here is something HE NEEDS to KNOW it is a violation of Federal Law to refuse to: To provide your services to a client or potential client because the client or potential client does not provide a social security account number or a taxpayer identification number. You personally, and the Institution you represent, may be liable for damages and attorney's fees. In accordance with Section 1 of Pub. L. 93-579, also known as the "Privacy Act of 1974," and Title 5 of United States Code Annotated 552 (a), also known as the "Privacy Act," you are being informed of the following: "The right to privacy is a personal and fundamental right protected by the Constitution of the United States. You may maintain in your records only such information about an individual as is relevant and necessary to accomplish a purpose required by statute or by executive order of the President of the United States." Section 7 of the Privacy Act of 1974 specifically provides that it shall be unlawful for any Federal State or local government agency to deny to any individual any right, benefit, or privilege provided by law because of such individual's refusal to disclose his social security account number. "Right of privacy is a personal right designed to protect persons from unwanted disclosure of personal information..." CNA Financial Corp. v. Local 743 515 F. Supp. 942. "In enacting Section 7 (Privacy Act of 1974), Congress sought to curtail the expanding use of social security numbers by federal and local agencies and, by so doing, to eliminate the threat to individual privacy and confidentiality of information posed by common numerical identifiers." Doyle v. Wilson; 529 F. Supp. 1343. "It shall be unlawful for any Federal, State or local government agency to deny to any individual any right, benefit, or privilege provided by law because of such individual's refusal to disclose his social security number." Doyle v. Wilson; 529 F. Supp. 1343. An "agency is a relation created by express or implied contract or by law, whereby one party delegates the transaction of some lawful business with a more or less discretionary power to another." State Ex Real. Cities Service Gas v. Public Service Commission; 85 S W. 2d 890. If the Institution you represent is a Bank, you are advised that if such Bank routinely collects information and provides such information to Federal, State or local government agencies, then such bank is an agency of government. The 1976 amendment to the Social Security Act, codified at 42 U.S.C.A., Sec 301 et seq., 405(c)(2) (i,iii), states that there are only four instances where social security account numbers may be demanded. These are: For tax matters; To receive public assistance; To obtain and use a driver's license; To register a motor vehicle. You are advised that purchasing a motor vehicle does not pertain to any of the above. There is no "need-to-know" on the part of government. In accordance with the Privacy Act of 1974, whenever an agency fails to comply with the law, the party wronged may bring a civil action in the district court of the United States against such agency. Should the court determine that the agency acted in a manner which was intentional or willful, the agency shall be liable to the wronged party in an amount equal to the sum of: Actual damages sustained, but in no case less than $1,000; and The costs of the action together with reasonable attorney's fees. By the way I called the General Manager Robert Grieg, who said he would call me back after our initial conversation this Morning... Guess what, more LIES!!! More
by Superandee
Employees Worked With
Mike West-finance, Ferol Morris-general sales manager
