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Fred Haas Toyota Country
Houston, TX
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 540 reviews
October 12, 2013
It was a great experience purchasing a new car here. I was very impressed with the quality of the service, and Linda is so sweet. She is very thorough in explaining every step of the way (I found that esp was very impressed with the quality of the service, and Linda is so sweet. She is very thorough in explaining every step of the way (I found that especially helpful since I'm a first-time buyer). I was very pleased with the whole process and she walked me through all the details very carefully. I was able to get a really good interest rate on my purchase. I highly recommend this dealership. More
by ayaattar
Employees Worked With
Linda Harrell
October 10, 2013
The reason why I chose this dealership was because of their professionalism. Another reason why was the excellent customer service. Kevin Dennis a remarkable young salesman knew his product & walked me t their professionalism. Another reason why was the excellent customer service. Kevin Dennis a remarkable young salesman knew his product & walked me through the entire process on buying a new car. I will continue to do business with this company. Jayne More
by jaynecockroft
Employees Worked With
Kevin Dennis
October 08, 2013
I always come here to do my regular maintenance on my 2010 Toyota Rav4. The location is easy to find, the dealership is very nice and clean. Everyone is very friendly and helpful. I love that they always 2010 Toyota Rav4. The location is easy to find, the dealership is very nice and clean. Everyone is very friendly and helpful. I love that they always do an inspection of my entire vehicle so I can know how everything is working, and what may require maintenance soon. I think the prices for service are very reasonable and I always make a service appointment so I am in and out in about an hour. I love having the option to make an appointment. More
by emckee87
Employees Worked With
Patty Cone
October 04, 2013
I was considering purchasing a new car and put out an inquiry on Car Pro. Within minutes, Mr. Tim Garner had emailed me with some price quotes and my phone was ringing. Two weeks later, my son and I wa inquiry on Car Pro. Within minutes, Mr. Tim Garner had emailed me with some price quotes and my phone was ringing. Two weeks later, my son and I walked into Fred Haas Toyota Country and we were assisted thru just about the entire buyong process by Mr. Garner. I test drove two vehicles and I drove out in a brand-new 2014 Toyota Camry in just a few short hours. Great service and great facility! I will certainly be a repeat customer! More
by cocomere
Employees Worked With
Tim Garner
October 03, 2013
I had researched the vehicle I was interested in. Dave Jachowicz listened to my needs and helped me with my final decision. There was no pressure. He was friendly, knowledgeable and enthused over the prod Jachowicz listened to my needs and helped me with my final decision. There was no pressure. He was friendly, knowledgeable and enthused over the product. He seemed genuinely concerned about my personal situation. His help, as well as the quality of the vehicle I was interested in were key in my purchasing the Prius. The vehicle was delivered the next day, as I wanted a particular color. The service was excellent in signing paperwork and then the follow--up when picking up my new plates. I would recommend them to my friends. And I have already done so. More
by zucchinitx
Employees Worked With
Dave Jachowicz
October 03, 2013
Fred Haas Toyota Country made purchasing a new Toyota Camry a wonderful experience. From the sales department to the finance department, I was treated with respect. I truly believe that because of thei Camry a wonderful experience. From the sales department to the finance department, I was treated with respect. I truly believe that because of their attentiveness, they really wanted me to be happy with the decisions I was making. I will definitely refer others looking for a Toyota to Fred Haas Country! More
by CarolGeorge
Employees Worked With
Kevin Gradwohl and Mike West
October 02, 2013
Donald Skarzenski was my sales rep. He's very knowledgeable, helpful, patient and if I didn't already buy a new car from him, I'd do it again! knowledgeable, helpful, patient and if I didn't already buy a new car from him, I'd do it again! More
by ljradisi
Employees Worked With
Donald Skarzenski
October 01, 2013
It was a pleasure to meet and visit with Mr. Skarzenski. He was knowledgeable, friendly, helpful and patient. Buying a vehicle has always been stressful for me, but after this purchase, I would recommend t He was knowledgeable, friendly, helpful and patient. Buying a vehicle has always been stressful for me, but after this purchase, I would recommend this dealership and this salesman to all and will come to him for my future purchases as well. More
by DaniJr2000
Employees Worked With
Donald Skarzenski
September 19, 2013
First, let me say that over the past few years, I have purchased four new vehicles from Fred Haas Toyota World. I have always been very happy with the sales and service received there. In fact, I travel purchased four new vehicles from Fred Haas Toyota World. I have always been very happy with the sales and service received there. In fact, I travelled past several other Toyota dealerships just to get to them. In July, I was looking for a used vehicle for my college-bound child. After much searching, we found an Acura at Fred Haas Toyota Country. The sale went very smooth but that's the only good thing that I can say about this whole experience. I had made it clear that we were sending this car off to another city in short order with our daughter. We paid with a check...in hindsight, should have just brought cash. They have a company policy to not process the car registration for at least 10 working days if you write a check. The check cleared our bank five calendar days after writing the check. Advised their clerk that it had cleared but they needed PROOF. Not sure why they couldn't confirm that the money was in their account, but OK. So I sent a copy of the cancelled check from my bank. Not good enough. I just gave up trying to expedite the registration process. Was told they would have the plates on the 12th working day (16th calendar day) after the purchase. In the meantime, we found out that the oil had been overfilled at FHTC. Took the car to an Acura dealership who had to do an oil change. We explained about just purchasing the car and they advised to check about a maintenance item that should have been taken care of 16 months prior to us buying the vehicle. When I returned to FHTC to pick up the plates, I asked to speak to the salesman. I waited and waited and waited. He never showed up so I left a message with the receptionist to have the salesman call me. He never did. I called again 6 days later, he answered but said he was with a customer and he would call back within two hours. Three days later, I sent him a text. He replied saying he was "overwhelmed" when I had called previously. He asked what my issue was. I requested his email so that I could have a trail of this craziness. He gave me a personal email....STRANGE! Anyway, I requested that he find out if this maintenance issue had been handled by the previous owner or FHTC. Prior to the purchase, he had glowingly reported that the car had had only one previous owner who had traded it in for a new Toyota van. So, he knows who the previous owner is, right? He replies to my email and tells me to check with John Eagle Acura. We did check with them and they could not tell us. The car had never been serviced by them. And why did he tell us to ask them? Anyway, I told him that they could not tell us. On Aug. 26, he replied in an email that he called the previous owner and left him a message and he would let me know. Well, I'm still waiting to hear back. I did hear from FHTC on Sept 3. It was a lady with the sales dept wanting to know if I was still considering buying a used car. I informed her I had bought one over a month ago. She asked which car I purchased since we were considering two vehicles in July. UNBELIEVABLE!! Over a month after the purchase and they don't even know that we bought a car. I relayed my frustration with the lack of communication with the salesman and the lack of communication within FHTC. She offered to relay my story to her manager. I did clarify that I NEVER asked for anything to be done...I just need to know if this critical maintenance issue has been taken care of. The only way to confirm, if not from the previous owner, is to pull the engine. It is a SAFETY issue and I have my daughter driving this car. I doubted that I would ever hear from anyone at FHTC and I was correct. A side note: KARMA does exist. On 31 AUG, my Toyota Highlander was totaled by a red light runner. Guess who won't be writing "FRED HAAS" on my check's "Pay to the order of" line? More
by kevnatmum
Employees Worked With
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