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Fred Haas Toyota Country
Houston, TX
533 Reviews
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Showing 533 reviews
October 01, 2013
It was a pleasure to meet and visit with Mr. Skarzenski. He was knowledgeable, friendly, helpful and patient. Buying a vehicle has always been stressful for me, but after this purchase, I would recommend t He was knowledgeable, friendly, helpful and patient. Buying a vehicle has always been stressful for me, but after this purchase, I would recommend this dealership and this salesman to all and will come to him for my future purchases as well. More
by DaniJr2000
Employees Worked With
Donald Skarzenski
September 19, 2013
First, let me say that over the past few years, I have purchased four new vehicles from Fred Haas Toyota World. I have always been very happy with the sales and service received there. In fact, I travel purchased four new vehicles from Fred Haas Toyota World. I have always been very happy with the sales and service received there. In fact, I travelled past several other Toyota dealerships just to get to them. In July, I was looking for a used vehicle for my college-bound child. After much searching, we found an Acura at Fred Haas Toyota Country. The sale went very smooth but that's the only good thing that I can say about this whole experience. I had made it clear that we were sending this car off to another city in short order with our daughter. We paid with a check...in hindsight, should have just brought cash. They have a company policy to not process the car registration for at least 10 working days if you write a check. The check cleared our bank five calendar days after writing the check. Advised their clerk that it had cleared but they needed PROOF. Not sure why they couldn't confirm that the money was in their account, but OK. So I sent a copy of the cancelled check from my bank. Not good enough. I just gave up trying to expedite the registration process. Was told they would have the plates on the 12th working day (16th calendar day) after the purchase. In the meantime, we found out that the oil had been overfilled at FHTC. Took the car to an Acura dealership who had to do an oil change. We explained about just purchasing the car and they advised to check about a maintenance item that should have been taken care of 16 months prior to us buying the vehicle. When I returned to FHTC to pick up the plates, I asked to speak to the salesman. I waited and waited and waited. He never showed up so I left a message with the receptionist to have the salesman call me. He never did. I called again 6 days later, he answered but said he was with a customer and he would call back within two hours. Three days later, I sent him a text. He replied saying he was "overwhelmed" when I had called previously. He asked what my issue was. I requested his email so that I could have a trail of this craziness. He gave me a personal email....STRANGE! Anyway, I requested that he find out if this maintenance issue had been handled by the previous owner or FHTC. Prior to the purchase, he had glowingly reported that the car had had only one previous owner who had traded it in for a new Toyota van. So, he knows who the previous owner is, right? He replies to my email and tells me to check with John Eagle Acura. We did check with them and they could not tell us. The car had never been serviced by them. And why did he tell us to ask them? Anyway, I told him that they could not tell us. On Aug. 26, he replied in an email that he called the previous owner and left him a message and he would let me know. Well, I'm still waiting to hear back. I did hear from FHTC on Sept 3. It was a lady with the sales dept wanting to know if I was still considering buying a used car. I informed her I had bought one over a month ago. She asked which car I purchased since we were considering two vehicles in July. UNBELIEVABLE!! Over a month after the purchase and they don't even know that we bought a car. I relayed my frustration with the lack of communication with the salesman and the lack of communication within FHTC. She offered to relay my story to her manager. I did clarify that I NEVER asked for anything to be done...I just need to know if this critical maintenance issue has been taken care of. The only way to confirm, if not from the previous owner, is to pull the engine. It is a SAFETY issue and I have my daughter driving this car. I doubted that I would ever hear from anyone at FHTC and I was correct. A side note: KARMA does exist. On 31 AUG, my Toyota Highlander was totaled by a red light runner. Guess who won't be writing "FRED HAAS" on my check's "Pay to the order of" line? More
by kevnatmum
Employees Worked With
Prefer not to post
September 17, 2013
Patty was the first to respond to my internet inquiry on purchasing a Toyota. ( I was also looking at Honda's.) After meeting with Tamara, Patty's assistant, and doing a test drive, I continued to shop aro purchasing a Toyota. ( I was also looking at Honda's.) After meeting with Tamara, Patty's assistant, and doing a test drive, I continued to shop around to find the best deal. Patty guaranteed me she would beat any deal that I could find. She was true to her word, so after a few days of calling around, it was back to Fred Haas Toyota Country. Our purchasing experience was fairly quick and easy, even though on a Saturday. We love our new Corolla!! More
by SonjaPatterson
Employees Worked With
Patty Cone
September 11, 2013
WOW! Very nice dealership. I was treated with respect and felt like my purchase was appreciated. Thank you Linda for your hard work and honesty throughout buying process. Fred Haas will always have fir and felt like my purchase was appreciated. Thank you Linda for your hard work and honesty throughout buying process. Fred Haas will always have first shot at satisfying my future vehicle needs. Matt Cazalas More
by Mateo72
Employees Worked With
Linda Harrell
September 10, 2013
I was told I had a leaking oil pan gasket when I took my I was told I had a leaking oil pan gasket when I took my car to another place of business. I have always been treated more that fair at Baker, espec I was told I had a leaking oil pan gasket when I took my car to another place of business. I have always been treated more that fair at Baker, especially by Larry Patterson and James Powell over the years, so I brought my car to Baker to find out the true story. Sure enough, I was leaking from the oil pan gasket, and we agreed to the repair. When I spoke with James on the estimate we discussed the brakes needing some attention, which was also agreed to be taken care of. I noticed on the report that was sent to me that some filters showed up needing to be replaced. When I asked James about the true "necessity" of the replacement, he was honest and told me I could wait until my next oil change, which I will and THEN have them replaced. His integrity and honesty are traits that will keep me coming back....of course, he learned ALL of this from Larry. The consummate customer oriented service professional. Doing all he can to make sure I feel that I am treated properly, and keeping the interests of the dealership in mind as well. More
by jld0813
Employees Worked With
Larry Patterson; James Powell
September 10, 2013
I had an appointment automatically set up when I bough the car. Staff was very friendly and helpful. I was able to leave in a timely manner with a washed vehicle. Good job Fred Haas. the car. Staff was very friendly and helpful. I was able to leave in a timely manner with a washed vehicle. Good job Fred Haas. More
by drimer
Employees Worked With
Linda Harrell
September 10, 2013
My experience was great! I was there on a holiday weekend and expected to be there for a long time. I was given a good deal, financing personnel was very accommodating. I drove my new Toyota Highlander from and expected to be there for a long time. I was given a good deal, financing personnel was very accommodating. I drove my new Toyota Highlander from the lot in less than 2 hours :-) More
by MyrnaGlock
Employees Worked With
Jack Muha
September 10, 2013
Shawn was friendly and not pushy. We felt good with his salesmanship. As first time toyota customers we feel good about our purchase and hope to have many years of great service. salesmanship. As first time toyota customers we feel good about our purchase and hope to have many years of great service. More
by acparham
Employees Worked With
shawn thompson
