Fred Haas Toyota Country
Houston, TX
Filter Reviews by Keyword
By Type
Showing 535 reviews
When my 2013 Tundra was serviced (computer software update), I was given my key at completion. However, my truck was no where to been seen. I looked and looked and finally saw it in a back parking lo update), I was given my key at completion. However, my truck was no where to been seen. I looked and looked and finally saw it in a back parking lot. It was parked behind a fence way in the back. Had it actually been serviced? I thought my truck would have been driven to the front. Am I expected to roam the dealership in search of my truck? I certainly hope not. My arthritic knees were aching once I finally located my truck. Hopefully, this will not happen again. More
One phone call requesting service on a certain day and time and it was immediately confirmed. Arrived with car for service and was given a rental as they had three things to do to my car. Service comp time and it was immediately confirmed. Arrived with car for service and was given a rental as they had three things to do to my car. Service completed correctly and in a timely manner. Car returned clean as a whistle and all things completed. I have purchased my last two cars here and would never consider another dealer. More
I have been a long time customer of Fred Haas Toyota Country. I have always had good luck getting my 2002 Camry serviced here. Even though my car is old they treat me with the utmost respect. I really l Country. I have always had good luck getting my 2002 Camry serviced here. Even though my car is old they treat me with the utmost respect. I really like the fact that Matt came right out on a Monday morning when I know they were busy. There was no waiting around or having to go find a service advisor like I have seen at some of the other dealers. My car had a starter issue which they replaced at a reasonable price. I checked the price for buying the part and considered doing the work myself but their parts price was inline with the Parts house and not having the time nor the proper tools to do it myself it was an easy choice to have them do it. The work was completed on time and they even provided me with a ride back to my office while the work was done. Toyota Country gets a gold star in my book. More
I worked with Marjorie Mroz and Jack. Both are extremely professional and excellent sales associates. I first looked at the Highlander before attending the Auto show. After attending I decided I definitel professional and excellent sales associates. I first looked at the Highlander before attending the Auto show. After attending I decided I definitely wanted to purchase a Highlander. The entire buying experience was first class. The show room is very attractive and I felt no pressure in purchasing the Highlander. Both Marjorie and Jack were there for me as a consumer. Both buying and follow-up are first class. I love my my Highlander Limited! Such a great experience that my husband went back and purchased a new Avalon Limited 5 days later from Marjorie. More
When you go to buy a car (I bought a 2014 Tacoma Pre Runner) time is a very big thing. Next Price and customer service coming in at Fred Hass Toyota County you get all that and much more. This is my sec Runner) time is a very big thing. Next Price and customer service coming in at Fred Hass Toyota County you get all that and much more. This is my second toyota purchase great experience. More
Jack Muha was very helpful and knowledgeable demonstrating all the features on the Highlander. He came across as straightforward and listened to what I was looking for in a vehicle in order to demonstrating all the features on the Highlander. He came across as straightforward and listened to what I was looking for in a vehicle in order to eliminate the huge selection that can become confusing. He did not pressure the purchase of any particular vehicle, but instead paid close attention to what features were of interest to me. Patty Cone was very straightforward and easy to negotiate a settlement value along with 0% financing. Both sales persons appeared to be concerned about helping me find the vehicle that most suited my life style and price range. More
My service person is always professional, friendly, and knowledgable. She made sure I received all discounts available. I was able to take the shuttle home and back to the dealer. The service is always knowledgable. She made sure I received all discounts available. I was able to take the shuttle home and back to the dealer. The service is always excellent. More
Great facilities and happy that they are open on Saturdays. Everything went as discussed. The complimentary car wash is an added bonus. I will continue to have them service may vehicle. Saturdays. Everything went as discussed. The complimentary car wash is an added bonus. I will continue to have them service may vehicle. More
I purchased a 4 door 2014 Toyota Tacoma. The salesperson Ken, was very friendly and nice and I got a great deal. The financial person was also very nice and friendly. Ken, was very friendly and nice and I got a great deal. The financial person was also very nice and friendly. More
Upon arriving at the service center I was greeted and asked what I was there for. My car was then taken away to the repair facility within 5 minutes of my arrival. I was there for just an recall item but asked what I was there for. My car was then taken away to the repair facility within 5 minutes of my arrival. I was there for just an recall item but they also noticed another problem and i was promtly informed of it and that it was covered under my warranty. The process took about the same time it would have at my usual mecahnic that I use for myother vehicle. Check out was fast and courtesy. On my first visit I was impressed with the service and this last visit would count as my fourth visit to this dealership and I can say that I am imprssed with their dedication to customer service. More