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Fred Haas Toyota Country
Houston, TX
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 535 reviews
February 21, 2014
Great customer service. I have 3 cars serviced here for over 8 years and have had nothing but great things to say about this dealership!! With over 463,000 miles on all three cars have never had a service over 8 years and have had nothing but great things to say about this dealership!! With over 463,000 miles on all three cars have never had a service breakdown. If you are looking for a wonderful dealership to buy and have your car services for the life of the car this is your place!! More
by SonicMan
Employees Worked With
Donald Hutchins
February 18, 2014
Linda Harrell, worked with me via text messages, e-mails and cell phone conversations to locate and have delivered to the dealership the truck I wanted in 4 days from 2/11/2014 to 2/15/2014 Linda went the e and cell phone conversations to locate and have delivered to the dealership the truck I wanted in 4 days from 2/11/2014 to 2/15/2014 Linda went the extra mile, (if you will) for complete customer satisfaction of the of Toyota's 4x4 Limited Crewcab Tundra 2014 truck that I purchased from Fred Haas Toyota Country in Tomball Tx. Just a note that I went to Gulf Coast Toyota and Ron Carter in Alvin to discuss a truck purchase and no one in sales approached me during the 30 minutes that I spent at each lot looking at the trucks that were available. With that being said, sales personnel must have been awful busy during that time frame. Mike West in finance, was a pleasure to work with, although I had a preapproved auto loan and 1.9% financing is very inviting to the Toyota Corporation! Linda Harrell and Keith Schneider, made arrangements for me to leave my personal vehicle at the dealership locked behind the gate, until I drove back Sunday to pick it up as Keith met there on his off day. Once again Linda was a real sweetheart on Valentines day to try to close the deal but the truck I pruchsed was delivered after closing that day at the dealership. I had a good time last Saturday purchasing a vehicle when normally some people have a very stressful times in doing so. I will recommend Fred Haas to anyone for complete customer satisfaction and I'm thinking about keeping in touch for future vehicle purchases. Best regards, Don Lancello More
by dlancello
Employees Worked With
Mike West (finance) and Keith Schneider, Linda Harrell
February 17, 2014
I drive 35 miles across town - past at least 2 other Toyota dealerships to Fred Haas. I know them and trust them. I purchased my most recent vehicle from them and I get all 3 of my Toyotas serviced by Toyota dealerships to Fred Haas. I know them and trust them. I purchased my most recent vehicle from them and I get all 3 of my Toyotas serviced by them. More
by BaylorBear
Employees Worked With
Donald Hutchins
February 17, 2014
I have been a loyal customer of Fred Haas Toyota Country since 2009 when I bought my first Toyota Camry and I will NEVER change from driving a Toyota much less changing dealerships. I have had two Toyota C since 2009 when I bought my first Toyota Camry and I will NEVER change from driving a Toyota much less changing dealerships. I have had two Toyota Camry's and now drive a Venza. In fact the Venza literally saved my life on how well it was constructed when I was hit by a man texting on his cell phone in 2011. God and Toyota were with me that day! The service center has not once ever disappointed me or made me feel that I was not important. On the contrary, when I bring my SUV in for routine maintenance I always deal with Mr. Michael Hodge. His professionalism, patience and courtesy is of the highest quality. I have personally watched him wait on several customers, get every detail correct and still managed to make them feel as they are the only customer at the dealership. This I can tell by the smiles on their faces. Overall I cannot praise Fred Haas Toyota Country enough and promise to ALWAYS be a loyal customer. (Brian Cook R.N.) More
by Semona96
Employees Worked With
Michael Hodge
February 11, 2014
Purchasing our 2014 Toyota Tundra from Fred Haas Toyota Country was an interesting event. Donald Skarzenski was our salesman. He was very professional and made sure we were happy in every way with our purc Country was an interesting event. Donald Skarzenski was our salesman. He was very professional and made sure we were happy in every way with our purchase. We had an unfortunate experience purchasing a previous vehicle and were not enthusiastic about buying another vehicle or repeating that experience. Mr. Skarzenski was very helpful in seeing that our experience with Fred Haas was exceptional - and it was. He listened to all our requests about what we wanted on our vehicle and fulfilled every one. He introduced us to the Service Mgr. Jan Martin so we would know who to see when we bring our Tundra in for maintenance. We were introduced to Farzan Naqvi in finance who helped us in choosing the best extended warranty for our vehicle. We were treated very well by a professional, friendly staff. We felt the price on our trade in was fair and we got a great price for a high quality vehicle. Our overall experience was far better than we expected making this an interesting as well as pleasing event. We would definitely recommend Mr. Skarzenski and Fred Haas dealership to family and friends. More
by cbaileytx
Employees Worked With
Donald Skarzenski
February 11, 2014
This dealership was one of the best one's that I have been to. I would recommend this dealership ship to my family and friends. Thank you for all the help yall have given me. been to. I would recommend this dealership ship to my family and friends. Thank you for all the help yall have given me. More
by vinhbui
Employees Worked With
Scott Lyche
February 10, 2014
Great service, great quality and good pricing on vehicles. This is my second purchase from Fred Haas Toyota Country and I had never bought a car twice from the same dealer, that says a lot about Fr vehicles. This is my second purchase from Fred Haas Toyota Country and I had never bought a car twice from the same dealer, that says a lot about Fred Haas. More
by JLaine
Employees Worked With
Matt, Kevin and Mike
February 07, 2014
It was great dealing with the sales Lady and the service manager. I likes the way they worked with me on pricing over all and was very nice to work with. I would buy another Toyota there next time. Also the manager. I likes the way they worked with me on pricing over all and was very nice to work with. I would buy another Toyota there next time. Also the financial advisor was great to work with also. More
by amigotuna
Employees Worked With
Patty Cone
February 06, 2014
Extremely disappointed. I requested a quote for a 2014 4Runner only because I had been contacted by another dealership willing to purchase my current 2011 4Runner. I received a quote via the Fred Haas we 4Runner only because I had been contacted by another dealership willing to purchase my current 2011 4Runner. I received a quote via the Fred Haas website that I was happy with but purchasing the new vehicle would depend on getting a trade that would make the purchase sensible. I was contacted via telephone by Linda Harrell within an hour of submitting my online request. I advised her at that time that I didn't NEED a new vehicle but would be interested in knowing, again, what I could get for my mint condition, sub 20K mile 2011 4Runner. I also mentioned that I WOULD NOT be purchasing the vehicle today as I would need to discuss it with my wife. Upon arriving at the dealership, Linda took my car to get it evaluated. Even her comments were "Wow, why would you want to trade this vehicle in?", referring to it's perfect condition. We then began searching for the vehicle that I was interested in. After looking around the lot for no less than 15 minutes, we finally went back to where the vehicle was located; WITH ALL THE OTHER 4RUNNERS! The remote was not working so I tried unlocking the door with the key manually and found that the battery was dead. Even with all of that, I was still interested in the vehicle. But, that's were things started going down hill. We returned to the show room to see if the inspection of my vehicle was complete. The offer was at best OK, but it wasn't enough for me to jump into a new vehicle. I felt I could do better. That's when the typical dealership games began. Even though I INSISTED that I would like to shop my vehicle around to see if I could get a better price, it was obvious that they didn't want me to walk out of that dealership without purchasing a new vehicle REGARDLESS of the stipulations that I made clear prior to coming to the dealership. After approximately 4 trips back and forth to the sales managers office, I began to get frustrated. This included their price sheet having the price of the vehicle set at MSRP. I advised Linda that the price I was quoted was $2,900+ less than MSRP. She asked where I received that price and I had to explain to her that it came from their online quote form, which I had with me! Eventually, Mitch Saulsberry made it a point to come speak with me, as if that would change my mind. At this point, nothing they could have said would have made me purchase a vehicle because they had already lost my respect. I'm soon to be 50 years old and don't need someone at a car dealership to give me advise and counseling, and basically, talk down to me. I am well aware of the car buying process and generally know more about the products that salesmen are trying to sell than they do. I'm also married to an individual that has been in the car financing business for over 25 years and know several other people in the auto financing/dealership industry. BUT, I never walk into a dealership and drop the names of people that I know because I feel I should be treated fairly and respectfully regardless of who I know. Once I was allowed to leave the dealership with the understanding, FINALLY, that I would need to discuss the purchase with my wife, I went outside only to find that my vehicle was nowhere to be found. I had to search the lot and found that it had been taken to the back of the dealership and left with other trade in vehicles. The dealership didn't even have the decency to return my vehicle to the front where they had picked it up. I have purchased two vehicles from this dealership in recent years, but those will be the last. Up until yesterday, I had nothing but high regards for the service received from Fred Haas Toyota Country. I've spent a lot of money at this dealership, whether it be purchasing new cars or using their service department. Even with all of the issues I experienced on this day, I was still considering purchasing the new vehicle simply because I wanted it. But after thinking more about what took place, unfortunately, they have seen the last of my business. More
by texas2888
Employees Worked With
Mitch Saulsberry, Linda Harrell
