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Fred Haas Toyota Country
Houston, TX
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 540 reviews
March 19, 2018
Incredibly unethical Dealer- Sales staff & General Manager B Incredibly unethical Dealer- Sales staff & General Manager Both lied and horrible communication! Now I understand why this Dealer has a 1.5 star Incredibly unethical Dealer- Sales staff & General Manager Both lied and horrible communication! Now I understand why this Dealer has a 1.5 star yelp review. I bought a $51k Range Rover CASH from Fred haas Toyoto country in Houston in Oct 2017. I sent both my Assistant and 2 diff local mechanics to inspect car. All was great at time of inspection. Car looked perfect! Upon delivery I noticed there was scratches on car. The delivery pick up guy documented the scratches in writing at time of pick up in Houston. It was obvious that the scratches had occurred after my 3 individuals viewed it and prior to shipping company picking up (it took a week or so to pick up) The salesman who I worked with (named Clint Barton) assured me on the phone they would mail me a $600 check to assist getting scratches off. After few weeks he went MIA and just stopped replying to my texts. So I spoke to general manager Bob gage who told me he would take care of the situation and get back to me within few days. It's now been over a month and I have left several messages with no reply. (This all started in October almost 5 months now) I sincerely was hoping they would simply take care of the customer especially after both the salesman Clint and GM Bob both said it would get done. Last thing I want to do is post a horrible review as I know as a biz owner one bad review cost companies many future lost clients but it's mind blowing a $51k client could be treated so poorly. While price is important it's equally important to deal with an ethical party in case issues arise! I'm extremely disappointed I did biz with Fred haas Totoyo country in Houston as putting aside the fact they promise me $600 and stiffed me the experience with all staff was an horrible experience. Sincerely Louis More
by LouisSilberman
Employees Worked With
Bob Gage , Clint Barton
March 12, 2018
EXCELLENT SERVICE VERY PROFESSIONAL My experience was was GREAT they founded a way to work my deal out also in my budget the car they sold me was EXCELLENT they were very nice and profes My experience was was GREAT they founded a way to work my deal out also in my budget the car they sold me was EXCELLENT they were very nice and professional More
by HOTT RELL
Employees Worked With
Tim Garner, Isaac Alimi
March 11, 2018
Not the best experience we had Salesman did not know product line very well, did not get features we wanted after trying to understand confusing Toyota options. Oh well. Just anothe Salesman did not know product line very well, did not get features we wanted after trying to understand confusing Toyota options. Oh well. Just another sale. More
by dforfe715
Employees Worked With
Scott Lyche
March 01, 2018
Great and Efficient Team Salesperson Scott Lyche was helpful without being intrusive or pushy during all my internet, email and phone interactions. He made the buying process Salesperson Scott Lyche was helpful without being intrusive or pushy during all my internet, email and phone interactions. He made the buying process smooth and efficient! He even took the time to graciously remove my old toll tag and removed some custom pieces out of my console that were much harder to remove than we had anticipated! He never complained and was super professional! Farzan Naqvi, the Finance Manager took the time to explain the added benefit of the tire and window additional warranties as they could be helpful due to my being a Realtor often on new construction sites! Being in commission sales myself; I really appreciated their professionalism and helpfulness. I never felt like I was being ‘hard selled” and I am very happy with my transaction! More
by Realtor Buyer
Employees Worked With
Farzan Naqvi, Scott Lyche
February 23, 2018
Thrilled! I’ve owned Toyota vehicles for over 20 years. I made the mistake of buying a Chevy to replace my Sienna that was totaled in an accident. It took me 2 I’ve owned Toyota vehicles for over 20 years. I made the mistake of buying a Chevy to replace my Sienna that was totaled in an accident. It took me 2 months to come to my senses so I returned to Fred Hass. Steve went above and beyond to fulfill our needs. He took the time to listen and gave us options to choose from within our budget. Thanks Steve for everything. More
by Sienna rocks
Employees Worked With
Steve Nance
February 17, 2018
Straight-forward purchase executed quickly Used Costco buying service and sales person worked with us to quickly to identify the specific car we wanted and expedited the trade-in purchase proce Used Costco buying service and sales person worked with us to quickly to identify the specific car we wanted and expedited the trade-in purchase process getting us out of there with our new vehicle in record time (by car dealership standards). No back and forth on pricing, which also attributed to Costco process. Salesperson knowledgeable, courteous and not at all pushy. More
by Twjohn
Employees Worked With
Eric Coleman
February 17, 2018
Steve Nance made sure we were happy. We spent hours with Steve and he was very pleasant to work with and very patient. He made sure we left with something we were very happy with. We spent hours with Steve and he was very pleasant to work with and very patient. He made sure we left with something we were very happy with. More
by CDJ54
Employees Worked With
Steve Nance
January 25, 2018
Friendly All some prices & Good customer services. Besides the prices and good customer service, I will definetly recommend this to my coworkers. This conclude All some prices & Good customer services. Besides the prices and good customer service, I will definetly recommend this to my coworkers. This concludes my review. More
by Chr2018
Employees Worked With
Ken truong
January 25, 2018
Easiest Car Buying Experience Ever We came in to look for a car for my mother-in-law and 16 year old daughter to share. Never have I ever had such an easy car buying experience! Our s We came in to look for a car for my mother-in-law and 16 year old daughter to share. Never have I ever had such an easy car buying experience! Our salesman J.C. was WONDERFUL! He explained every detail of each car we were interested in. This is the first time we have ever been able to purchased a car in two hours! It went so smooth! I am a Chevrolet all the way person but my next car just might be a Toyota from Fred Haas Toyota! I don’t see J.C.’s name below and I can’t remember his last name and I don’t have the paperwork with me but J.C. was AWESOME!!! More
by Lisa
Employees Worked With
J.C.
January 13, 2018
Oil change Highly recommend service with Erika at Fred Haas Country Toyota. Competitive pricing on oil changes and other services and not pestered on upsales li Highly recommend service with Erika at Fred Haas Country Toyota. Competitive pricing on oil changes and other services and not pestered on upsales like in the old days which is why I stopped using dealer service. More
by Avalon
Employees Worked With
Erika
