Fred Haas Toyota Country

Very good service. Matt provided friendly and informative status of repairs. Work quality is very good, lobby is comfortable, and coffee is a welcome extra. Matt provided friendly and informative status of repairs. Work quality is very good, lobby is comfortable, and coffee is a welcome extra. More

Bought a 2020 Toyota Tundra back in January of this year, and the buying experience was great. Steve Nance is an amazing advocate for Toyota. However, upon bringing it in to be serviced 2 months ago, it has and the buying experience was great. Steve Nance is an amazing advocate for Toyota. However, upon bringing it in to be serviced 2 months ago, it has been an absolute nightmare. I’ve never left a review before, positive or negative, and felt so inclined to post this out of sheer frustration. The only time you hear from service is when they are pushing some kind of deal, or promotion on you. I brought my car in to get new tires, replace a charging port on the rear of my console, and replace the entire radio head in my truck. From the time I bought it, my apple car play won’t work for longer than 30 seconds before switching back to regular Bluetooth. All of these were under warranty, it was confirmed with the service advisor multiple times. When I go to pick up my truck, I was told that they weren’t able to fix the radio problem, and that I should try to “update my phone…” it was as updated as possible, they just didn’t have a solution and didn’t want to replace the radio. The rear charging port was also essentially untouched, it was no different then when I brought it in. The best part? They charged me a $800 on top of the tires for quite literally doing nothing. Remember, this is all under warranty, yet I was still charged as if it wasn’t. Why do I pay good money for a warranty then? I confronted the manager about being overcharged $800 and the only response was “our bad, sometimes the numbers get jumbled and we make mistakes….” I guarantee you if I swiped my card and walked out, they would’ve gladly taken my money and never reached out to me about their mistake. I then spoke with a higher up at the dealership that following Monday, and he was incredibly apologetic. He old me that the radio would be in that Friday. Flash forward a month, still no call. I reach back out and they said “oh yeah it must be on backorder, I’ll check in on it for you.” It magically shows up 5 business days later… it was never ordered…. Typical of this place. I drop it off and before I get out of my car, the service advisor is chewing my ear off about a promotion they are running for 3 services for $210 at the moment. As soon as I get my truck back this dealership will never get another dime from me. For you’re own sanity, take your car to another dealership to get serviced. The service advisors here are absolutely atrocious and can’t get out of their own way, and you’re running a risk of being scammed. More

I recently bought a used 2018 Honda Ridgeline from this location and about a day later the transmission started slipping. I brought it back to them and they sent it over to get fixed a Honda Tomball. They location and about a day later the transmission started slipping. I brought it back to them and they sent it over to get fixed a Honda Tomball. They claimed they fixed it but it was not. So I went John Eagle Honda to get it fixed and they quoted me almost 600$ in services to get my truck fixed. Therefore, I went back to Fred Haas Toyota, showed them the bill, and showed the paper work that John Eagle recommended for my truck and without any hesitation Clint Barton told me to take it back to the dealer I feel comfortable getting my truck fixed and come back and he will write me a check. That is exactly what they did. They did not argue or hesitate to help me. I was in his office for maybe 5 minutes. Highly recommend Fred Haas Toyota. More

Thank you Vincent. Excellent job!!!You did an excellent job informing us about the cars and the features they have!You are a Great salesmen gave us the knowledge we nee Excellent job!!!You did an excellent job informing us about the cars and the features they have!You are a Great salesmen gave us the knowledge we need to make a wise choice!Love Both the vehicles and your The Best! More

Service was great! Raphael was professional and courteous! Since my ToyotaCare expired, I purchased a 2 year Toyota maintenance, great value! Raphael was professional and courteous! Since my ToyotaCare expired, I purchased a 2 year Toyota maintenance, great value! More

if you like to get pushed around and get treated like a child this is the place for you, and there all in it from sales personal (joe black) ) ,to finance (carlos) ,, to sales manager (ferrell). just plai child this is the place for you, and there all in it from sales personal (joe black) ) ,to finance (carlos) ,, to sales manager (ferrell). just plain unprofessional and rude to say the least. More

Fred Haas not only has an excellent shop, but it also has an exceptional service writer in Jan Martin. I have been doing business with Toyota country since they opened which was around 20 plus years ago has an exceptional service writer in Jan Martin. I have been doing business with Toyota country since they opened which was around 20 plus years ago and still driving my Tunda which they have been servicing for that period of time and it's still running great. I have also been dealing with Jan Martin many, many years and honestly I would not take my Toyota's. to any other dealership. Don Pollock More

This Toyota Dealership is fantastic. My sales agent, Mike Strohmeyer worked to the best of his ability to make sure that I got a car. He went above and beyond I will most definitely r My sales agent, Mike Strohmeyer worked to the best of his ability to make sure that I got a car. He went above and beyond I will most definitely recommend Fred Haas Toyota More

Dealing with sales people is sometimes the worst part of buying a vehicle. But I finally found a sales person that doesn't treat you like a number. Doesn't haggle you into buying something you don't want, l buying a vehicle. But I finally found a sales person that doesn't treat you like a number. Doesn't haggle you into buying something you don't want, listens to what you ask and answers your questions with respect. She has the knowledge about the vehicle to explain things to you. She is also a great buffer between you and the sales manager. She is able to take frustration either from the manager or customer and present it to the other with calmness and kindness to achieve a deal with both parties. I never thought I would find a pleasant sales person to buy a vehicle with. I have now bought two vehicles from her and will be buying another one soon. (I have teenagers) If your a sales person reading this, take note; Missy Gough at Fred Hass Toyota is the example of what a sales person should be. Thank you Missy for my vehicles. I will be seeing you again for the next one. More

I bought a 2018 RAV4 in feb 2020. 3 years later, I’ve had to replace the engine and now I’m being advised I have to replace the transmission. Repairs are 75% of what I originally paid 3 years later, I’ve had to replace the engine and now I’m being advised I have to replace the transmission. Repairs are 75% of what I originally paid for the vehicle. They definitely sold me a lemon. Then the slap in the face is when the maintenance person states “this doesn’t normally happen”. Yeah right! This was my first Toyota. Back to Honda for this gal. More