Fred Haas Toyota Country

Came in for an oil change with an appointment, after waiting for over an hour and a half my service advisor let me know it would be another 45 minutes before my car was done. I let my advisor know my a waiting for over an hour and a half my service advisor let me know it would be another 45 minutes before my car was done. I let my advisor know my appointment was for 12:30 and not 3:30. I will never go back to this dealership for anything. More

Service center is outstanding! My service center person Jan, has worked with me since I bought my first Toyota in 2012. Now 5 cars later, she is still fantastic. Always happy and My service center person Jan, has worked with me since I bought my first Toyota in 2012. Now 5 cars later, she is still fantastic. Always happy and ready to help. More

My service advisor Jeff explained my options clearly and patiently, and provided excellent service overall! patiently, and provided excellent service overall! More

Worked with Keith as my salesman and just wanted to send a shout-out how hard he worked for me and how good he is. He took time to answer anything, worked fast when I wanted to work fast, and DEFINITELY hel a shout-out how hard he worked for me and how good he is. He took time to answer anything, worked fast when I wanted to work fast, and DEFINITELY helped me out post sale ... went above and beyond. I have been buying cars for decades and he is the first guy I will actually call up for my next car. Thanks much Keith. More

I had an issue with my cooling fan on my 2016 Toyota Prius. My service advisor, Sarah gave me excellent service and pricing. My mechanic Alex, did a fabulous job on the repair and explained safety issue Prius. My service advisor, Sarah gave me excellent service and pricing. My mechanic Alex, did a fabulous job on the repair and explained safety issues to me about my vehicle. They always treat me very well. That’s why I keep going back. I had another service advisor for a short while in the beginning, Randy who also gave me great customer service. And last I’d like to thank Tony the service manager for running a 5 star service department. David V. More

Trying to rip you off in service department. had oil change done but said the following were critical and needed attention. 1. dirty engine filter needs to be replace, I just installed a new K&N had oil change done but said the following were critical and needed attention. 1. dirty engine filter needs to be replace, I just installed a new K&N filter 3 days before this. 2. Needed a front end alignment, had this done with purchase of 5 tires at Discount Tires less than 2,000 miles. 3. AC unit needs a tune up. It was 75 degrees and had off, never saw them put guages on unit to verify. 4. Brake fluid need to be flushed, they did it about 30,000 miles ago when I needed brakes. I will not go to any Fred Haas dealership anymore, seems they want money for something that does not need work on.....very very disappointed with toyota country. More

Joe Calderon gave terrific expertise, service with a smile, excellent help, NO pressure, time shared kindly, and made buying a car pleasant. (I greatly disliked buying a car previously!) Joe made it smile, excellent help, NO pressure, time shared kindly, and made buying a car pleasant. (I greatly disliked buying a car previously!) Joe made it the best I've ever experienced! Thank you Joe!!!! You have so-o-o blessed me & my family! Thank you Fred Haas Toyota Country Tomball! More

If you like being treated like you're no one then this is a place for you. I've had bad experiences since I bought the car 2 years ago. Drove off the lot next day. Have an issues called my sales person, they a place for you. I've had bad experiences since I bought the car 2 years ago. Drove off the lot next day. Have an issues called my sales person, they really didn't care broke down 2 months later. They picked up the car to tell me there's nothing wrong with it. Drove away the next day and few days later car broke down ,then back to the dealership again. Jan Martin calls me to tell me it's the fuel pump. If she would have figured that out from day one I would not be in the problem I am in today. Now my car is broke down again. Igo back to the dealership for them to tell me I we can't fix it?that I need to take it to kia, even though I bought it there at fred Haas Toyota on 249. This has been a mess for 2 years since I bought the car.I really believe they sold me a lemon so if you want to get it taken Advantage of by all means , otherwise I wouldn't shop here. Everyone's rude there from finance to service to the service directors. Just rude. They're easy to take your money and you buy a $30000 car. But if it's not their Toyota brand car, they don't care about you. More

It should not take hours to buy a car. A completely unorganized dealership. I don't recommend. A completely unorganized dealership. I don't recommend. More

I arrived at fred hass toyota country expecting to leave with a new car. Internet sales manager alan tran was very kind and patient. As well as sales manager ferol morris very kind and patient with the purc with a new car. Internet sales manager alan tran was very kind and patient. As well as sales manager ferol morris very kind and patient with the purchase I was attempting to buy from them last night. Only reason I processed to talk to the finace representative was due to ferol morris being so kind. I was still sitting in the looby when Finance manager jimmy cordozo comes up too me and started talking too me very rude. And I understand if the purchase could not be negotiated there is no harm in that. However jimmy judge me by its cover. Assumed I didn't have money in my pocket too spend. Then he continues too tell me he knew from the moment he saw me I was not going to make a purchase with them last night even tho I has more than 3,000 too spend. He assumed just by the way I looked I didn't have money. I felt judge, I felt very disrespectful. And discriminated. For someone that has 19 years of experience with fred hass company. You would think he would honor his tittle and show more respect too the delearships customer's so a purchase could of been made last night. More people will be contacted for this matter. This was unexpectedly. More