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Fred Frederick Chrysler Dodge Jeep Ram, Easton

Easton, MD

4.9
936 Reviews

8562 Ocean Gtwy

Easton, MD

21601

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936 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton

February 02, 2014

Just purchased our new 2014 Jeep Latitude from Charlie Wallace! We love it! This is the 2nd vehicle we have purchased from Frederick's and returned to our favorite salesperson, Charlie. We can't say eno More

by bluefish703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Wallace
January 21, 2014

Worked with Charlie Wallace from inception - early November - and he provided excellent assistance. Looking for the new Jeep Cherokee and he handled all the new order paperwork and provided follow-up More

by pamlaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Wallace
November 19, 2013

Fletch made the buying process a breeze. Upfront with the deal, very fair trade in value and no surprises or hidden fees. The BEST! Ever! More

by Dlprematta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fletch Gowen, Fletch Gowen
August 25, 2013

We purchased a 2012 Jeep new in January 2012 as a test of this dealership to determine their level of commitment to quality service. In the last 2.5 years and 45,000 miles on our Jeep, we have been quite i More

by SkipCase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick, Charlie Wallace, Keith Hopkins
August 22, 2013

I stopped by for service, and I was talking to Charlie Wallace and Jeff Frederick. I saw a 2013 Ram Laramie Crew, that had just arrived. I inquired about the truck and road tested it. Jeff and Charlie put More

by maxstar1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick, Charlie Wallace
August 08, 2013

Stephanie was wonderful to deal with. She was patient with our car buying experience. We have found a few flaws so far in the new van we purchased but so far the service department has been working with More

by adamsfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
July 31, 2013

I am new to the state and area and brought my car in for the state inspection. I get a call indicating it failed and i needed to have $3000 in repairs done. I get the list of repairs and it included repla More

by erichemist
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 03, 2013 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

After numerous attempts to contact this customer, we finally reached them by phone. We appealed to this customer for us to reassess the vehicle to determine if we made unwarranted recommendations that were not consistent with the other repair facility, lack of thoroughness of the other facility, or a breakdown in communication on our part relating to what was necessary and what was simply noted. The customer agreed but at this writing has yet to give us the opportunity. We also took the proactive approach by notifying the Maryland State Police Inspection Unit who requested to see the vehicle when it is here and/or report our findings. It would be our intention to remedy any loss to the customer and correct our process based on the outcome.

July 12, 2013

Stephanie went out of her way to work with my son and I to get him into his first new car. She treated him as an adult and made sure that the experience was a positive one for him. More

by KathyEdler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 06, 2013

I bought two cars that day I went and here's the funny thing I was only planning on one car. My daughter needed a car and they worked it out outstanding job. More

by agneswebb34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick
July 06, 2013

It's not easy going out to buy a new car. It's intimidating in that you're spending a lot of money and trying to find what you're looking for, yet also trying to find the best deal. Salespeople m More

by netgui75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Wallace
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