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Fred Frederick Chrysler Dodge Jeep Ram, Easton
Easton, MD
956 Reviews
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956 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton
January 12, 2015
Smooth and easy Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a pleasure . More
by msknott
Employees Worked With
Charlie Wallace
January 02, 2015
horrible experience Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish p Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish paperwork. A few days after that car trouble begins. After all said problems and talking to owner he all but calls me a liar and says it must just be miscommunication. problem #1- it was made very clear i wanted a warranty. The warranty was explained to me and my family who drove us to look at the vehicle. Car trouble begins and i see there is no warranty. I assumed they switched the papers to get one over, but the owner assured nobody would and it was just a "miscommunication" because somehow the salesman thought i didnt want one. Problem #2- some months go by and still having trouble, finally decide to just go back to try and see what they say since they originally sold it. I call to make an appt and the service dept says its a $97 fee, which according to the owner nobody would tell me that because thats not what they do for diagnoses. Another "miscommunication" i suppose. Problem#3- drop my car off at said appt at 10am, i give them my keys and give them my number and tell them im going to walk instead of waiting and so i leave. Sitting with friends 3hrs go by so i call, i speak to the same person in service and she tells me that it wont be looked at til after lunch, i ask why because i have been waiting, she tells me a mechanic quit and they were behind. 5hrs go by and i talk to owner, and come to find out nobody quit, someone wrote i wasnt coming to pick up til 5, yet another "miscommunication" i suppose. I just wanted to make my experience known. For such a "great" dealership there sure seems to be some major "miscommunication" issues. Since talking about our experience it has become obvious there have been a great amount of people unhappy with this dealer that just dont come back or make their experience known and go elsewhere, i wish i knew about their experiences then before we got our vehicle and we would have gone elsewhere and saved the trouble of all the miscommunication that seems to go on. More
by c
Employees Worked With
crystal in service dept. , Jeff Frederick, Charlie Wallace
December 05, 2014
Relaxed truck buying experience Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was c Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was close to what I wanted to pay. Will definitely go back to him to purchase a new vehicle. More
by cheber
Employees Worked With
Charlie Wallace
November 24, 2014
Great experience! Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the bes Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the best deal for me, not the company. It started with a comprehensive overview of the vehicle and features, then moved to a test drive which which found me on roads of all types so I could really get a feel how the vehicle would handle on various surfaces. The best part of the experience was the no pressure atmosphere. A truly great car buying experience! More
by BSchulte10
Employees Worked With
Jeff Frederick, Charlie Wallace
November 17, 2014
No hassle car buying We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everyth We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everything to make sure you fell comfortable about the vehicle you are purchasing. We recommend Fred Frederick to our friends because of people like Charlie and also their service department is outstanding with Keith Hopkins service manager making sure when your vehicle routine service is always done too Chrysler specifications. More
by Tombr
Employees Worked With
Charlie Wallace, Keith Hopkins
November 11, 2014
BEST CAR BUYING EXPERIENCE EVER We were looking for a used/new truck. Been to several dealerships only to be tugged back and forth. Stopped in Fred Frederick at closing time on Sat We were looking for a used/new truck. Been to several dealerships only to be tugged back and forth. Stopped in Fred Frederick at closing time on Saturday and talked with Charlie Wallace, who was referred to us by a friend, about a new truck on the lot. He said he would call Monday with price. He called we accepted offer and he took our information over the phone and had the paper work ready when we arrived Monday night to pick up the truck. We were there less than a hour to test driver the truck, have it cleaned, have coffee while we signed the paper work and had a great social conversation. Can not ask for a better experience thank to Charlie Wallace. No BS .... The manager called the next day to make sure we were satisfied. Very satisfied. We have already referred Charlie to others... More
by Kimberlh
Employees Worked With
Charlie Wallace
November 11, 2014
Third purchase from this dealer! We are extremely happy with our experiences at Fred Frederick. This was the third car we purchased from them and couldn't be happier. Charlie was ho We are extremely happy with our experiences at Fred Frederick. This was the third car we purchased from them and couldn't be happier. Charlie was honest, went out of his way to help and made the experience easy. I would recommend him and the dealership to anyone! No gimmicks, felt comfortable and love my new car. We will be back for sure! Thank you Charlie!!!! You are the best!!!! More
by Kevinkjh
Employees Worked With
Charlie Wallace
October 29, 2014
Buying a car made Easy A little more than a month ago, I wanted to get with the digital era and decided to upgrade my Jeep. Having put 400,000 miles on two Jeep Cherokees in A little more than a month ago, I wanted to get with the digital era and decided to upgrade my Jeep. Having put 400,000 miles on two Jeep Cherokees in 25 years, I was excited to learn they were making them once again. I was a little nervous, not having purchased a car in over 14 years... but all my fears were quickly laid to rest when Charlie Wallace greeted me in the parking lot. He is beyond amazing and made the transaction seamlessly. He is very friendly and went above and beyond to make sure I was completely 100% satisfied. Not wanting any bells and whistles besides a great audio system (and well, yeah, the cold weather package; yes! GET THAT!), he searched until he found the perfect vehicle and I couldn't be happier. I've been driving "The Shark" for about a month now, and LOVE IT! Thank you, Charlie! You are Superb! More
by tamigardens
Employees Worked With
Charlie Wallace
October 23, 2014
Best Experience!! We went to Fred Frederick looking for a way to save on gas and get our three boys, as well as all of their belongings, where they need to be, while be We went to Fred Frederick looking for a way to save on gas and get our three boys, as well as all of their belongings, where they need to be, while being comfortable. Mr. Charlie Wallace showed us the various models we asked to see, the Caravan was not what I expected would suit my needs and personality, but I did ask to see it. Charlie brought out the keys, let us sit in the R/T model, we sat in a few vehicles that day, and I could easily see the family and the boys friends in this Caravan! we took it for a test drive and I knew that was it! This was my 14th vehicle purchase and without a doubt the most friendly!! Charlie felt more like a friend than a salesman we had just met. We look forward to working with him in the future! More
by staceydion
Employees Worked With
Charlie Wallace
October 22, 2014
Absolutely Satisfied! We could not be happier after our first purchase from Fred Frederick! The quality of the vehicle is amazing and Charlie and Jeff went out of their wa We could not be happier after our first purchase from Fred Frederick! The quality of the vehicle is amazing and Charlie and Jeff went out of their way to make this a great experience! We received a fair trade offer on our 2007 Ford Edge and a fair price on a 2014 Jeep Grand Cherokee. Charlie was extremely knowledgeable about the vehicle. We took delivery the same day we were so happy! We will definitely be back! More
by heatherdmoore30
Employees Worked With
Jeff Frederick, Charlie Wallace
