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Fred Frederick Chrysler Dodge Jeep Ram, Easton
Easton, MD
923 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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923 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton
October 21, 2022
Sales dept is fantastic. Service dept leaves a lot to be desired. I had the service dept. Look at my jeep for a vibration. After several conversations over multiple days they Service dept leaves a lot to be desired. I had the service dept. Look at my jeep for a vibration. After several conversations over multiple days they said they couldn’t identify the problem. Service dept was less than friendly at pickup also. Took the vehicle to another dealer and was told the Jeep has a problem with the valve train and need a camshaft replaced. Why couldn’t they figure this out and save me the hassle. More
by mkforsh
Verified CustomerEmployees Worked With
Service manager
October 06, 2022
I started coming here last year for all service needs and couldn't be happier. Four years ago I did not have a good experience with purchasing a new vehicle here, but the service department has since chang couldn't be happier. Four years ago I did not have a good experience with purchasing a new vehicle here, but the service department has since changed my mind. They will be my first stop when I am ready to replace my truck next year. More
by riska
Employees Worked With
Russell Butler
October 06, 2022
The staff in the Service Department were friendly, informative & nice. It is refreshing to see their level of customer service. The diagnosis of my 68rfe transmission was completed in approximately 30 informative & nice. It is refreshing to see their level of customer service. The diagnosis of my 68rfe transmission was completed in approximately 30 minutes. The technician went over with me what she had found and took the time to answer all my questions. They didn’t want to keep me waiting while the quote was prepared so they offered to email the quote me which I received 2 days later. I like it very much when people consider your time as valuable. 👍 More
by demco.mark
Employees Worked With
Female technician who preformed the transmission diagnosis. I don’t remember her name, Jenn Conner
September 12, 2022
Excellent customer service. Very grateful for their help. The wait time was minimal and they explained the whole process. Very grateful for their help. The wait time was minimal and they explained the whole process. More
by joshbigelow
Employees Worked With
Jenn Conner, Russell Butler, Phil Jurkewicz
