Fred Frederick Chrysler Dodge Jeep Ram, Easton

Our salesman Ross did an outstanding job. I knew what I wanted when I came in and Ross was very quick and friendly in making it happen. After I left, 30 minutes later, I noticed a very hard t I knew what I wanted when I came in and Ross was very quick and friendly in making it happen. After I left, 30 minutes later, I noticed a very hard to see chip in the windshield. I spoke back and forth with Ross multiple times and he understood my concerns. He forwarded the information to his manager and the manager was unwilling to fix it. He stated that it would not pass MD inspection and that I would have seen it while test driving. You cannot see the chip from the outside and it was raining while I was test driving so it was easy to blend in with raindrops. The manager told me they are not liable. The chip is smooth on both sides as if it has been sealed prior. The manager insinuated that the chip occurred within the 30 minutes after I had left the dealership. The sales experience was nothing but wonderful, the management- not so much. More

Came in to bring our Chrysler Pacifica in for an engine issue and left with a new Jeep Wagoneer. Chase Burnett, the internet sales director who was new to Fred Frederick, stepped up and helped us out on a issue and left with a new Jeep Wagoneer. Chase Burnett, the internet sales director who was new to Fred Frederick, stepped up and helped us out on a night when they were short staffed in the sales department. Fletch Gowen worked with me on my trade in and got me the deal I was looking for and got me out the door with my wife's dream car. I would highly recommend this dealership. More

They were Efficient, friendly, accommodating. I would recommend them to anyone. Please dealing with Bryan I would recommend them to anyone. Please dealing with Bryan More

Ross Hugh let did a great job very professional and looked you in the ey when he spoke to you I’ve been to this dealer 3 times prior and every time I drove to Ohio to purchase a truck Ross did a great looked you in the ey when he spoke to you I’ve been to this dealer 3 times prior and every time I drove to Ohio to purchase a truck Ross did a great job and broke that trend but on the other hand your sales mgr who dresses up like a cowboy was terrible he mad me wait on pricing and never came back to talk just sent his price over I would recommend people to Ross but I would tell them to stay away from the cowboy he was terrible and I will let that be known unprofessional thanks Ross hughlett for a great experience More

Absolute best service i have ever experienced. Just bought my 4th car from them and had an even better experience than the last time. Looking forward to my 5th purchase!! Highly recommend. Just bought my 4th car from them and had an even better experience than the last time. Looking forward to my 5th purchase!! Highly recommend. More

Sales dept is fantastic. Service dept leaves a lot to be desired. I had the service dept. Look at my jeep for a vibration. After several conversations over multiple days they Service dept leaves a lot to be desired. I had the service dept. Look at my jeep for a vibration. After several conversations over multiple days they said they couldn’t identify the problem. Service dept was less than friendly at pickup also. Took the vehicle to another dealer and was told the Jeep has a problem with the valve train and need a camshaft replaced. Why couldn’t they figure this out and save me the hassle. More