Fred Beans Subaru

Will was nice on Sat 3/23/13 when we were first looking at the Outback. We came back with our trade in the evening of 3/27/13, and asked for best price deal on Outback. We were not satisfied with price o at the Outback. We came back with our trade in the evening of 3/27/13, and asked for best price deal on Outback. We were not satisfied with price or trade in, and sales manager on duty came out to us with all his reasons for the trade in value, and treated us very poorly. He only wanted to tell what he had to do with our trade in, excuses for not dealing and treated us like we did not know anything about car dealing. We happen to be very well educated, and do not take kindly to being treated so poorly. It makes us wonder how they sell any cars with the treatment we received. We thought we would like to buy from them, but now we tell folks not to waste their time with this dealer, based on our experience. We purchased our Outback from another dealer who gave us a better price and financing information presented with all the options available, rate of interest, # of months and payments for the number of months. We had previously done our homework on the vehicle we wanted, and what a reasonable trade in would be for our previous vehicle. We also received over $2,500 more on our trade in from the other dealer. More

On 10/27/2012 I called this dealer about a vehicle in my price range of $3,000 for a specific short therm need. The salesman made the erroneous assumption about my intellect based on the price range I was t price range of $3,000 for a specific short therm need. The salesman made the erroneous assumption about my intellect based on the price range I was targeting. I asked for a bottom line cash price. The salesman had to talk to his manager. When I received a return call I was told I had to come in and talk to the manager personally. I informed the salesman that I lived an hour away and was not driving to Doylestown on a whim, and if his manager was serious about selling a car he could call me. About 45 minutes later I received a call from a manager who said the car was delivered on 10/12/2012. On 11/2/2012 I received an e-mail from the salesman stating they would sell the car for $2,500. How could they sell a car they already delivered? Simple, they never sold it in the first place. The sales manager made the same mistake as the salesman. They did not want to deal with an educated buyer. They wanted to beat down their customer for the last penny in the deal.bNevertheless I e-mailed the salesman to be sure we were talking about the same car and indeed we were. I have filed a complaint with the PA Attorney General and will also file a complaint with the local BBB. It's no wonder car dealers have the reputation they do. They earn it with examples of horrific service like this. They assumed I was stupid because I wanted a $3,000 vehicle. Note to dealer: I can afford a $30,000 vehicle if I want to. In fact I can afford several. I hope you enjoy your investigation. More

Customer Service is horrible and tries to blame the other dealership for the problems. Would not fix problem and had to hassle for months until now. Finally going to fix the problem. dealership for the problems. Would not fix problem and had to hassle for months until now. Finally going to fix the problem. More

I had a wonderful experience purchasing my vehicle from Fred Beans. I already owned a Subaru and had been taking it to the service department there for the past year, and have really been won over by thei Fred Beans. I already owned a Subaru and had been taking it to the service department there for the past year, and have really been won over by their professionalism. So when I decided to trade in, I was already pretty set on buying from Fred Beans. Terry Hooper was extremely helpful throughout the whole process. I felt that he listened and was patient while I took my time making my decision. I am so happy in my 2012 Subaru Forester with All-Weather Package! I was really happy with the appraisal value they gave me on my trade-in. (I got an appraisal elsewhere and the offered me a few thousand less.) Overall I feel that I got a really fair deal, and I got exactly what I wanted in a vehicle - no buyers remorse! I think the success of the Fred Beans sales team is that they are genuinely interested in their customers' longterm satisfaction over making an immediate sale. All my experiences so far at Fred Beans have made me a loyal customer. I highly recommend going there if you want to buy a Subaru, or getting your car serviced there if you already have a Subaru. More

Drove down from the Lehigh Valley in late Nov '11(black Friday) to test drive a Nissan Rogue at Fred Beans. Didn't like that car, so went around the corner to test drive a new Outback again. I fell for the Friday) to test drive a Nissan Rogue at Fred Beans. Didn't like that car, so went around the corner to test drive a new Outback again. I fell for the car and made the deal easily, in fact, it was the easiest car purchase I'd ever made. They didn't have the car I wanted in stock, so I ordered one. Car came in mid-January. The only negative was that apparently they block emails from gmail accounts, so I did have to call with any questions or changes I had. Todd was a pleasure to work with from start to finish and called a few days after I got home with the car to be sure everything was well and asking if I needed anything. I sold my old car myself and secured my own financing, so I can't speak to that side of things. Wish I could get my car serviced there too!! The discount book to local vendors is nice and the reward points they give for servicing your car at Beans is great if you live in the area. More

Once the terms of a purchase (with trade-in) had been agreed to, the financial manager changed the terms of the deal by refusing to recognize the final trade-ip value that had been negotiated, and by a agreed to, the financial manager changed the terms of the deal by refusing to recognize the final trade-ip value that had been negotiated, and by adding dealer-prep items that had earlier been waived (such as window etching). More

Thoroughly disappointed with the length of time Dan took to negotiate a sale. Rather than counter-offering or making any real attempts to get me back on his lot, he diluted his sale by providing other, susp to negotiate a sale. Rather than counter-offering or making any real attempts to get me back on his lot, he diluted his sale by providing other, suspicious options and going silent for days at a time. Our questions regarding vehicle history were avoided, as were our offers to negotiate. For better or worse, he sold the car just as my patience wore thin. What a waste of time. More