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Fred Anderson Toyota - Service Center

Raleigh, NC

3.6
107 Reviews

107 Reviews of Fred Anderson Toyota - Service Center

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July 29, 2017

Look no further Mr. Roland Mountain is number 1 We have been going to the service center since 2013. We would not go anywhere else to get our car serviced. Since 2013 we have been getting it service More

by Diana Chabrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROLAND MOUNTAIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2017 -

Fred Anderson Toyota responded

Wow! Thank you for this great testimony about Roland and Fred Anderson Toyota! You are the reason we are here and we are glad to hear about the world class customer service you continue to receive from Roland. Thank you for being a part of the Fred Anderson Family!

July 19, 2017

Stress free and enjoyable I rate this dealership 5 stars because I have never seen such great customer service. Even after I purchased my new Tacoma I went back to purchase a More

by pberry123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Williams
Jul 26, 2017 -

Fred Anderson Toyota responded

On behalf of Fred Anderson Toyota, thank you for your service to our country! We are proud of you and we are honored to have earned your business. Thank you for the kind words, we will be sure to share them with Larry and Rodney. Welcome the the Fred Anderson Family!

July 10, 2017

Some Oil Change...Quick, Easy and out the door with a new c~ I brought my car in for a Oil Change and noticed a SUV in the used car lot. As I was looking the car over Dan Marek happen to show up to begin his wor More

by dlj1259
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Marek
Jul 28, 2017 -

Fred Anderson Toyota responded

Thank you for the wonderful comments about your experience with Dan and Fred Anderson Toyota! We appreciate your business! Welcome to the Fred Anderson Family!

July 08, 2017

Hassle-free purchase Sipping coffee whilst waiting for or car to be serviced, Preston introduced himself. He showed professionalism at the highest level. To cut to the ch More

by NCCanary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Elmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mick.capon@gmail.com
Jul 29, 2017 -

Fred Anderson Toyota responded

Congratulations on your new Toyota! Thank you for taking the time to write about your hassle free experience with Preston at Fred Anderson Toyota. It's great to know that he and Larry were able to provide you with pressure-free service. Please feel free to call or stop by if there is anything else we can do to help you. Thank you for continuing to be a part of the Fred Anderson Family!

June 28, 2017

Rude service from service advisor Booked online. Was treated rudely said I didn't have an appt. I Asked for an estimate on replacing fan. Sat in waiting room 2 1/2 hours before Bri More

by Roxiedoodle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
BRIAN HOUCK
Jul 28, 2017 -

Fred Anderson Toyota responded

I want to personally apologize for your experience and want to let you know that this is not the norm at Fred Anderson Toyota. You, as the customer, are the reason we are in business. Without your support, we would fail as a business. As the largest volume dealership in North Carolina , we strive for a truly exceptional experience each and every day. But, we understand that mistakes happen and we appreciate your honest comments and bringing this to our attention. We will take this feedback and regroup on our end and make the necessary improvements immediately. We can only hope that we can knock it out of the park next time if you would allow us another chance in the future. All the best for now. Sean Mehaffey, Service Director, smehaffey@anderson-auto.com.

May 14, 2017

Pleasant I chose to rate well because Jeff is the one who made sure we left happy and answered all out questions even 2 months after purchase. More

by Ryanhaws1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Teague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRIAN HOUCK
May 08, 2017

Comfortable Steve made me and my husband very comfortable he helped us fine the perfect car at the perfect price would come to him again when I need another car More

by Kincy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Daniel
April 24, 2017

Came in for service and left with new car I brought my car in for service and while we were waiting my wife and I walked around looking at the Rav4's. She fell in love with one and it must hav More

by ddittmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hines
April 20, 2017

Simply Awesome! My family and I have been going here for years! And we love it! The past couple of times I have gone in for service, I have gotten to speak with Salva More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SAL TINERVIA
April 11, 2017

Fixed a dent I brought a used grand prix back to the dealership that I had purchesed just a week ago. It had a dent on the right front quarter panel and that was c More

by TheBesy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Tejani
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