Franklin Sussex Auto Mall

While regretting not remembering the specific individuals I encountered on the day I serviced my Dodge Ram, I can speak with complete sincerity that everyone I encountered that day was exceptionally pleasant I encountered on the day I serviced my Dodge Ram, I can speak with complete sincerity that everyone I encountered that day was exceptionally pleasant. From my first encounter with the service counter staff and his associates, to their manager who personally walked me through the mechanics of updating my key fob to the young woman who was situated in the show room that took my email address to the the sales staff that walked past me and exchanged pleasantries to the woman who took my payment at the cash register - it was as mentioned before, an exceptional experience. In essence, both the quality of service and the professionalism and courtesy in the way that the service was carried out (even the explanation of additionl service requirements) proved that Franklin-Sussex maintains a holistic approach in the assurance that their customers are happy. I purchased my Dodge at this facility and there were certain issues with the purchase that I was less than happy with but even then, the staff at Franklin-Sussex worked to "Make me whole" so to speak and that approach not only secured my eventual satisfaction, but kept me loyal. There are closer Dodge dealerships that I could go to but, I choose Franklin-Sussex. As for recommending this place - absolutely. The people there are like you and me... they have a job to do and they want to make their workplace a happy place to work in. Go in with a smile! More

I love that every time I come in for service, everyone at FS Auotmall is very friendly. Quality work,convenient location and great customer service. FS Auotmall is very friendly. Quality work,convenient location and great customer service. More

The staff at the service desk was helpfull and friendly. Leon as usual was outstanding locating the problem and repairing it in a timely manner!! Thank yoy for all of your time and help.. Leon as usual was outstanding locating the problem and repairing it in a timely manner!! Thank yoy for all of your time and help.. More

We brought the dodge sprinter inJan.3rd, because it won't start in 28' weather.11 days later,we get the sprinter back,& $1032.later.Sprinter still will not start in cold weather.When we'd call they wouldn't start in 28' weather.11 days later,we get the sprinter back,& $1032.later.Sprinter still will not start in cold weather.When we'd call they wouldn't answer the phone & if they did,they said they had to talk to the tech to see whats going on,& sometimes they'd call back 7 hours later or not at all. They insisted it needed a new fuel filter,which we just change a week before,then they said it needed more diesil in it,then they said we needed 6 new brakes,how that affected the sprinter starting?! I haven't a clue.Sprinter gets home Jan.14th evening,bearly starts Jan.15th.Jan.16th 26' sprinter will not start 3 failed attemps,tryed jumping it,battery worked still wouldn't start.Jan.7th put a space heater under sprinter overnight,started up at 28'. Sprinter has not started since.We put a brand new battery in it,Jan.23rd,still won't start. So for $1032.,we got our sprinter back with the problem unsolved & they in my opinion are very unrealiable,lack of communication.I called Roger Jan.17th,to tell him everything,his reply was bring it in we need to try having it outside.Duh! They already new it wouldn't start in cold weather.And how can we bring it in if it doesn't start. More

The sales process was shady. I negotiated a deal and when I got to the F & I process, there was a "hidden" balloon payment of $6,000 written in to the deal. It was very obviously a $6,000 uptick in the when I got to the F & I process, there was a "hidden" balloon payment of $6,000 written in to the deal. It was very obviously a $6,000 uptick in the price, otherwise the F & I guy would have been able to delete it without impacting anything. The problem was supposedly that the $6,000 appeared on a "back-screen" and the sales manager was obviously hoping that I would not look closely before I signed. I told the F & I guy that this meant they were actually charging me an additional $6,000 for the car, and he had the audacity to say " OH NO...it's just in the way you pay it back". Are you (expletive) kidding me? Do you really expect me to buy that load of (expletive)? At one point in the process, he actually said...your contract is going to look a little different because we're trying to show you had a down payment. And used a phrase, "We're robbing Peter to pay Paul". I should have left at the very beginning when the saleswoman came back with the opening offer showing a payment amount for both vehicles I was interested in. I looked up and said, "where is the purchase price?", which of course, caused her to go back to the sales manager bull-pen and get the numbers. This is almost comical. She comes back with purchase price, less a $500 discount, and a deduction for the trade-in value of my car. So it appears that I'm paying $18,000 for a $33,000 car. What she didn't do is add the $19,000 loan payoff, which made the number closer to $37,000. I brought out my own calculator to do that, which then had her looking worried and picking at her fingernails. All I can say to Franklin Sussex Auto Mall, is SHAME ON YOU! You apparently don't give people credit for having intelligence, and you will do anything to sell a car while babbling on incessantly about your children's softball records and attempting to establish some type of phony rapport as a distraction. The management and staff are obviously trained to operate with absolutely no transparency or integrity, and I am grateful that I didn't succumb to your unethical practices. Needless to say - I won't be stepping foot into your dealership again. More