Franklin Sussex Auto Mall

Spoke to Bill S. and was told to meet with Lisa Drake. She was very kind and courteous and really took care of us and all of our needs. We had a perfect experience and will definitely be recommending this She was very kind and courteous and really took care of us and all of our needs. We had a perfect experience and will definitely be recommending this dealership to anyone who is in the market for a new vehicle. We will be back soon to trade-in another one of our vehicles and purchase another. Great experience. Thanks! More

My wife and I had a new avenger we never thought we could get rid of and get our mini van we needed for our expanding family. I contacted lisa on Facebook and it was a promising outlook. We drove to see li get rid of and get our mini van we needed for our expanding family. I contacted lisa on Facebook and it was a promising outlook. We drove to see lisa and what she could do for my family. Arrived at the dealership and met up with lisa and told her what we wanted to get into and lower our payments then what we had. She is a personable sales lady my daughter found her to be a great friend and lisa made her happy and my daughter doesn't take well to strangers but she loved hanging around lisa. Lisa Cheevers met my wishes and beyond she allowed us to take the van for a test drive and made sure it was for us and as we talked about it the more I loved the van. With me being in the military I know my family is safe and good to go in the van. Meting an active service member I appreciate all she has done for me and my family. I will be appearing in febuary to find my next new vehicle and will be doing more business with lisa Cheevers never met a more honest and helpful sales rep. I thank you again lisa. More

Went in to inquire about turning in my lease ( Jeep). Was pleasantly surprised how amazing Jason and Lisa were with listening to our needs and all while keeping our budget in mind. We left with not one b Was pleasantly surprised how amazing Jason and Lisa were with listening to our needs and all while keeping our budget in mind. We left with not one but two new vehicles and are now saving over $100 a month in payments on what we were paying. Will definitely tell everyone about them. More

After many purchases and issues from this dealership, I swore I would NEVER purchase from here again, But i did, in July I purchased a 2009 Jeep Liberty with many problems and promises that were NEVER ful swore I would NEVER purchase from here again, But i did, in July I purchased a 2009 Jeep Liberty with many problems and promises that were NEVER fulfilled............. I am very happy to say, that when i went in for Service on the Liberty on Saturday, November 23rd, I wanted to speak with the person in charge. Claude. He was NOT aware of all the issues and wanted to make it all right. He suggested a switch. Never knew that was an option. He put me with Lisa Cheevers, who was amazing and between Claude and Lisa Cheevers, they made it all happen. I am now in the vehicle for me........... I am very happy and have since referred very dear friends to Lisa Cheevers. I can honestly say, I am a very happy customer of this dealership and hope to stay that way. I really want to give a special thanks to Lisa and Claude for making it all right.............. More

No nonsense sales pitch or inflated prices. Lisa was straight to the point, very respectful and best of all-extremely nice. At no point did I feel lost or uncomfortable as I’ve felt at other dealerships straight to the point, very respectful and best of all-extremely nice. At no point did I feel lost or uncomfortable as I’ve felt at other dealerships. I actually walked out with lower payments and more than expected for my trade in. Even thought this dealership is not close me; I’m coming back for sure. More

They did an excellent job of the installation of my dodge darts interior LED lighting. They even went through the trouble of calling me to ask my opinion of where I wanted the toggle switch mounted. Overall darts interior LED lighting. They even went through the trouble of calling me to ask my opinion of where I wanted the toggle switch mounted. Overall a great job. More

My Jeep Wrangler as been coming in for Service and Maintenance since I purchased it. I have to say, Jim and the rest of the Service Department Staff have always done great work and been friendly and Maintenance since I purchased it. I have to say, Jim and the rest of the Service Department Staff have always done great work and been friendly and a pleasure to deal with. When I've had question for Jim or any of the service staff including mechanics my answers always came with a smile, I never saw that "Oh know he is going to ask me a question" look. When it comes to doing one of these ratings. I only ever do them when I feel outstanding or horrible work or service has been done. This is a case of outstanding,wish I could do more of these type but it seems to be rare today. 5 Stars More

I am very happy with everything.,,,,very easy to work with....can't wait to get the TV....great promotions.... I love my Ram. Doug was very helpfulllll. with....can't wait to get the TV....great promotions.... I love my Ram. Doug was very helpfulllll. More

Everyone was respectful, polite and was interested in what you said. Also gave you the information you needed without being pushy or rude.I was impressed. I will go to this service department again gladl what you said. Also gave you the information you needed without being pushy or rude.I was impressed. I will go to this service department again gladly More

Buying a car from this dealership was easy and fast, everyone was quick to serve, friendly and proffesional I would recomend this dealership to al my friends and family everyone was quick to serve, friendly and proffesional I would recomend this dealership to al my friends and family More