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Franklin Sussex Auto Mall
Sussex, NJ
522 Reviews
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522 Reviews of Franklin Sussex Auto Mall
January 20, 2015
fair and honest , Lisa did a great job with the sale process I purchased a 2014 Dodge Ram 1500 from Franklin Sussex .Lisa Drake was very professional and informative.I had concern with a bumper and was taken car I purchased a 2014 Dodge Ram 1500 from Franklin Sussex .Lisa Drake was very professional and informative.I had concern with a bumper and was taken care by James Tester a few days after my purchase I am very pleased with my new truck , Thank You Keith Garley More
by keith
Employees Worked With
John Rodriguez, Lisa Drake, James Tester
January 11, 2015
greatest purchase esxperience of all time I recently purchased a jeep grand Cherokee from billy dugan at franklin Sussex auto mall. Billy and team are very professional and knowledgeable. Th I recently purchased a jeep grand Cherokee from billy dugan at franklin Sussex auto mall. Billy and team are very professional and knowledgeable. They seemed to really care about my family and what we need from our SUV. This was the greatest purchase experience of my life and I won't shop autos at any other dealership or with any other sales person ever again. More
by sandy
Employees Worked With
Billy Dugan
December 31, 2014
Don't sell your vehicle here. They will low ball you. Went in to sell my 2009 dodge 1500 big horn edition. 82,000 Miles. Truck is in good shape. With a leveling kit and custom flow master exhaust. Had tit Went in to sell my 2009 dodge 1500 big horn edition. 82,000 Miles. Truck is in good shape. With a leveling kit and custom flow master exhaust. Had title in hand, they offered me 13,500. What a LOW BALL offer. I even leased my previous truck from them. So I went to another local dodge dealer and they offered me 16,800 plus a $100 gas card. If your going to sell your vehicle, don't go to Franklin sussex dodge. They are low ballers. To boot I'm the only owner and still have the lifetime warranty which was only offered in 2009. So much for that. More
by Rmnjnc
Employees Worked With
Kevin Houghtaling
December 28, 2014
Considerate salesperson We worked with Lisa Drake as our salesperson and she is outstanding. I have a medical condition and she worked hard to find a vehicle which I can dri We worked with Lisa Drake as our salesperson and she is outstanding. I have a medical condition and she worked hard to find a vehicle which I can drive and priced in our budget. This is the third car we purchased from this dealership and we always leave happy because they keep their word and answer/explain any questions or concerns we have. They make us feel like family and we hope they have a wonderful new year. More
by Tkevans
Employees Worked With
Lisa Drake
November 08, 2014
Great customer service! Claude Jaillet is the most professional manager at a dealer that I have ever worked with. Not only did he take care of all of my questions and concern Claude Jaillet is the most professional manager at a dealer that I have ever worked with. Not only did he take care of all of my questions and concerns, but took the time to actually listen to everything I had to say. Fantastic customer service! More
by Heamor01
October 12, 2014
Fantastic dealership and team The team at Franklin Sussex Auto Mall are absolutely fantastic! Claude Jaillet, Doug Agne, and Jim Fischer were extremely helpful, friendly and patie The team at Franklin Sussex Auto Mall are absolutely fantastic! Claude Jaillet, Doug Agne, and Jim Fischer were extremely helpful, friendly and patient when I came in to purchase a new vehicle. They were knowledgeable on the vehicles I was interested in and allowed me to test drive and take my time deciding on which would be the best fit for me. They were definitely fair in price and I could not be happier with my new Jeep! I would certainly recommend to all my friends and family to purchase their next vehicle at Franklin Sussex Auto Mall. Thank you so much! Lauren O'Hern More
by Laur Laur
Employees Worked With
Doug Agne, Jim Fischer
October 11, 2014
The best dealership and people I have ever dealt with! Everyone there is very nice, friendly and very helpful. I couldn't have asked for a better experience buying my vehicle and they were fast with the wh Everyone there is very nice, friendly and very helpful. I couldn't have asked for a better experience buying my vehicle and they were fast with the whole process. They all were professional and went step by step with me through everything. Many many thanks to Claude Jaillet and Doug Agne for everything you did!!! Lynn Parkar More
by Lynky
Employees Worked With
John Rodriguez, Doug Agne
October 10, 2014
The best of any dealership I have dealt with The professionalism , time taken, pleasantness, everything explained to you and never in hurry given by manager Claude Jaillet and salesman Doug Agne The professionalism , time taken, pleasantness, everything explained to you and never in hurry given by manager Claude Jaillet and salesman Doug Agne is the best I have every dealt with in the 40 years of buying vehicles from dealerships around New Jersey. Ken O'Hern More
by d8ripper
Employees Worked With
Doug Agne
September 29, 2014
2014 ram 2500 My brother and I went in looking for a new truck we hooked up with billy and what an experience we had he's very knowledgable with the product the ne My brother and I went in looking for a new truck we hooked up with billy and what an experience we had he's very knowledgable with the product the negotiation went very smooth and we weren't jerked around and had a great time Can't wait to work with him again More
by Schrammy46
Employees Worked With
Billy Dugan
September 22, 2014
Update to Ms Jeep who purchase in August An update. Just three weeks has passed after trading in my 2011 Jeep Wrangler and buying a Jeep a Grand Cherokee Limited. Low and behold a postcard fr An update. Just three weeks has passed after trading in my 2011 Jeep Wrangler and buying a Jeep a Grand Cherokee Limited. Low and behold a postcard from Franklin Sussex arrives in the mail with an offer to give me up to 120 percent of the blue book value ethic the state, is currently over 20K. I feel let down, poorly advised and taken advantage of. They gave me 18K for the trade of which was in great condition and low mileage with out a scratch. So , I placed a call to Claude the manager and he said basically too late now you signed a contract. He turned down any type of good will negotiations. I do love the friendliness if the dealership , but found out the hard way , to do my due diligence beforehand. So, buyer beware, don 'to trust a friendly face. More
by JeepMs
