Franklin Sussex Auto Mall

First visit for electrical problem $800 (which I do understand the difficulty). They took out the tire pressure module said that may be the problem but hard to tell. The next day same issue. On the understand the difficulty). They took out the tire pressure module said that may be the problem but hard to tell. The next day same issue. On the 2nd visit they had it for a week but needed an additional $800, I declined the additional work. Went to pick up the car they never re-installed the TPM module. Told me that it would give the next mechanic a starting point. I did not drive the car immediately due to the electrical issue. When I moved it a few days later I noticed the front bumper was falling off the car. I called service department multiple times over a week, left messages NO response. When I finally talked to the service manager he of course said it didn't happen at the dealership. I took a pic of my car they day it was dropped off, no damage. He did not want to see the damager. He told me my car really wasn't worth repairing and he can 'hook me up' with the sales department. I turned the claim into my insurance, $5000 worth of damage. And yes, I did get the electrical issue resolved for a fraction on the dealer cost. DO NOT USE THIS DEALER. Very unprofessional. More

Terrible. Had my vehicle for over 12 weeks and when all was said and done I received my truck back noisy, missing nuts bolts and insulation under hood. 12 week Had my vehicle for over 12 weeks and when all was said and done I received my truck back noisy, missing nuts bolts and insulation under hood. 12 weeks and $9500 later. Never again. More

I took my 2017 rebel in to get an update on my GPS and they fried my radio. They told me that that’s a chance you take when you have an update done they want me to buy a new radio almost $1000. I’m waitin they fried my radio. They told me that that’s a chance you take when you have an update done they want me to buy a new radio almost $1000. I’m waiting to hear what they’re gonna do about it today. I will re-post the outcome. More

Purchased another Jeep after my vehicle was a total loss in an accident. Nina, Pete, Steve, Kire, Rob and Tom were amazing. They work hard to get me the right Jeep, at the right price/payment. Thank you aga in an accident. Nina, Pete, Steve, Kire, Rob and Tom were amazing. They work hard to get me the right Jeep, at the right price/payment. Thank you again for the help and excellent customer service. More

What a terrific buying experience with Nick at Franklin Sussex Auto Mall. From the test drive to determining if the car fit my needs, he was both professional and courteous. Tom in financing was efficient Sussex Auto Mall. From the test drive to determining if the car fit my needs, he was both professional and courteous. Tom in financing was efficient and patient. Thank you for making my used car buying experience exceptionally easy! Lisa G from Mansfield, NJ More

The service department found my oil leak rapidly and determined that the place I have been using for my oil changes has been using aftermarket oil filters on my Jeep Compass. After being installed the f determined that the place I have been using for my oil changes has been using aftermarket oil filters on my Jeep Compass. After being installed the filter failed within five months/less than 5,000miles. Because of the evidence submitted they went right to the leak and waived the diagnostic charge. Excellent service, honest and true. all of my service needs will be done at Sussex Auto Mall. Thank you, Patricia A. Elwood. More

Horrible experience! !!!! Total waste of my time. Spent almost 3 hours and 165.00 wiring for them to diagnose the problem. They never did and asked for another 450.00 to c !!!! Total waste of my time. Spent almost 3 hours and 165.00 wiring for them to diagnose the problem. They never did and asked for another 450.00 to continue working on the diagnosis. So problem was never diagnosed but I was still charged the diagnosis fee???? I am NEVER going back to this dealership. More