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Franklin Chrysler Dodge Jeep Ram
Franklin, TN
363 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it.
We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 363 reviews
December 13, 2012
This dealership is scammers. They sold me a SUV that I have been having problems with ever since I drove off the lot. They refuse to help me because I bought the car when a previous owner owned it. Since have been having problems with ever since I drove off the lot. They refuse to help me because I bought the car when a previous owner owned it. Since then there have been 3 more owners. PLEASE........Read all reviews and DON'T DEAL WITH THIS DEALERSHIP or any of the chain dealerships that are associated with them. I don't want you to go through the xxxx I have been going through More
by hebelt2326
Employees Worked With
Casey, Mr Bowers, Tracey, Tammy, John ect
December 13, 2012
My wife and I were sitting in one of the hallways at this dealership. We made the mistake of sitting in front of the Service Managers office. We overheard him scolding an employee for something. This manager dealership. We made the mistake of sitting in front of the Service Managers office. We overheard him scolding an employee for something. This manager was loud and using all of the 4 letter words he knew in his small vocabulary. The employee told him basically to take the job and shove it since he was not able to do anything correctly. I own 3 Chrysler vehicles and let me tell you never again will one of these go here to be serviced. If I was that employee I would have punched that foul mouthed manager in his face. This guy is a disgrace to Chrysler. More
by jjjameson
Employees Worked With
Oil Change guy
December 06, 2012
First off let me say we have never ever met a better salesman than Andy Biddle!!! He is the absolute BEST! Don't try working with anyone but him! The dealership is under new management, and the new owne salesman than Andy Biddle!!! He is the absolute BEST! Don't try working with anyone but him! The dealership is under new management, and the new owner and GM is very kind, nice, and fair. We had an issue with the we Sales Manager that runs all the numbers, and both Andy and the owner did an excellent job of correcting his mistake and making it right. We got a great trade in value and a great new truck! I'll stress AGAIN... ONLY work with Andy Biddle he's the nicest guy and not just your typical car salesman! More
by AustinHicks1804
Employees Worked With
Andrew Biddle
October 17, 2012
Thursday - October 11, 2012 I go to this dealer with an Thursday - October 11, 2012 I go to this dealer with an add from www.cars.com for a 2013 Dodge DartSE for $14,785. Before driving 30 minutes to this Thursday - October 11, 2012 I go to this dealer with an add from www.cars.com for a 2013 Dodge DartSE for $14,785. Before driving 30 minutes to this dealer my boyfriend called to make sure they had this car with the VIN number from the listing online for the price it was listed and he was told they did. Therefore, we drive to the dealer to be met with shock that the price was so low as the sticker was $3000.00 more! I told the salesman, Clint, right then and there that I could not afford that at this time so there was no need to continue, but he talked me into staying to see what could be done. He tells me that they are going to give me the price, but when they bring me the first work-up they have decreased the trade-in value of my car by $3000.00. Another salesman sat with us and looked up my car on three different websites which all proved that I was correct. He took it back to the "sales manager" (I have this in quotes for a reason and you will find out why shortly). He added another grand to the car, but that still made it $2000.00 less than what it was actually worth. Then, the salesman said something that was already going through my head, "Since we are taking such a hit on the price of the car we can't give you full cash value on your car." Well, that blew the lid right there because my trade in has nothing to do with the price of the car being sold. I did not list that car on cars.com for $3000.00 less than what it should have been sold for. I tried to walk away from the deal at the beginning. The salesman goes and brings the "sales manager" to meet with me who denies what I was just told and said that they were paying me "auction value" for my car. Well, that's not right either because I wasn't selling it to an auction. I eventually had to interrupt him and leave. Saturday - October 13, 2012 I get a call at 10:30AM from Clint stating that the GM has agreed to add another $1000.00 my car. I made a deal that if they would add another $200.00 I would come in with a $500.00 down payment. He calls back and says it's good to go come on in. So, my boyfriend and I drive another 30 minutes and arrive at the dealer a little over an hour later to get to this dealer start filling out paperwork, and then I'm told "That car has been sold." First, I know it takes longer than an hour to convince someone to buy the car, work the deal, get all of the paperwork signed, and get them off of the lot. But moving on, I was told I could take a different car home for the same price, but all they had was a silver automatic and I was looking at a Tungsten 6-speed manual. Then, they tried to tell me if they ordered/located the same car I couldn't get the price I was being given. As soon as the sentence "Don't try to pull a bait-and-switch on me" were used and my anger was clearly expressed they located a car for me and agreed to keep the deal the same. Wednesday - October 17, 2012 They finally got my car in even though it was only an hour away, but they wouldn't tell me that. I had to find out where the car I was getting was located by researching the VIN number that was on my paperwork. No big deal, whatever. I go in to complete the paperwork and get my car. Before leaving, I realize the gas is almost empty and I don't have an owner's manual. They come to drive the car around so that they can fill it up for me and what do we pass on the way? 2, I repeat TWO, Tungsten Dodge Dart SE vehicles. I didn't get out to compare the old VIN to those cars, but I am willing to bet one of those cars was the one I should have driven away in Saturday. The only reason the Friendliness rating is not set to Very Bad is because they were polite. Liars and deceivers, but polite about it. And since i got the price I went in for they get a Great for that, but it took a lot of battle on my end. More
by elizvell
Employees Worked With
Clint, Chris Jensen
August 28, 2012
I have bought many cars in my life and it is easy to say this has been the easiest, most pleasent buying experience. From my sales consultant, Tuan Nguyen's knowledgeable and honest personality to selectio this has been the easiest, most pleasent buying experience. From my sales consultant, Tuan Nguyen's knowledgeable and honest personality to selection and quality of the dealership, evrything was first class. Matt, the general manager, was straight forward with the price and did everything in his power to make the deal work. Thanks guys for my Jeep Wrangeler Unlimited, I will buy from you again! More
by jwbest
Employees Worked With
Tuan Nguyen
August 01, 2012
Just purchased a vehicle from them this week & although the process was a few of hours [most deals are that or longer if you’re willing to do it] we got a deal that we were happy with & I know the although the process was a few of hours [most deals are that or longer if you’re willing to do it] we got a deal that we were happy with & I know the dealership still made money on. We worked with Steve Parker regarding the vehicle we wanted & purchased. His laid back, informative, non aggressive approach to sales is a welcomed trait that some salesman do not have, and was a factor in deciding to work with him & the dealership. He was very responsive via phone & email. The finance team was helpful, worked with us to get the deal we wanted & not just the deal they wanted to give us. I understand that everyone has different experiences with sale people, finance people, & auto dealerships, but for us we can’t complain. I will add updates on the future service I receive regarding car detailing, oil changes, etc…as I suspect it will be like the good service we received during the sales process. I would recommend my friends & others to go see Steve Parker @ Chrysler Dodge Jeep Ram of Franklin. M 615.794.500 x3035 | C 615.879.9384 | sparker@cdjrfranklin.com Thanks. More
by chriswilliamsdesigns
Employees Worked With
Steve Parker
July 27, 2012
Straight forward deal, dealing with professional people that understand your word is your bond. Very refreshing to see in this day and time. You will not have a bad experience here. Highly recommend! that understand your word is your bond. Very refreshing to see in this day and time. You will not have a bad experience here. Highly recommend!! More
by JLHolloway
Employees Worked With
Steve
July 16, 2012
My wife and I stopped by and looked at a vehicle late on a Saturday evening. Despite it being close to closing time Hallie Edward (our sales person) took her time and went over everything with us without ru a Saturday evening. Despite it being close to closing time Hallie Edward (our sales person) took her time and went over everything with us without rushing and made us feel very comfortable with our purchase. We had looked at several other dealers and private sellers and the vehicle we bought at this dealership was by far the best deal out there. We bought a used Acura MDX and it looked and ran like it was brand new. We were completely comfortable with our purchase and enjoyed the whole overall experience thanks to Halli. John Lennon (yes that's his real name) in financing was a pleasure to work with as well. We never felt pressured and they were very honest about suggesting what they thought we did or did not need. We would definitely return in the future for another purchase. More
by tcrocntn
Employees Worked With
Halli Edwards, Halli Edwards
July 11, 2012
I took my Chrysler to this dealership because check engine light was coming on and had on occasion failed to start until it sat awhile. Explained this to service writer, who was very friendly and profe engine light was coming on and had on occasion failed to start until it sat awhile. Explained this to service writer, who was very friendly and professional, along with info as to how engine was running when it did start. He advised he would call the next day with diagnosis and estimate. His call stated; "water pump is bad and leaking water had shorted out a sensor. also since water pump had to be replaced, I should replace timing belt and fan belt. Approx. cost would be $1250.00" Since I had replaced water pump,timing belt and fan belt 25,000 miles ago, I did not agree with this, especially since it was not leaking water nor was it running hot. I picked up the car, took it to a friend who was friends with a mechanic at another Chrysler dealership. Computer showed my car needed a MAP sensor and nothing more. Car was repaired for $211.25. I retired after 38 years in the automobile business and am familiar with service departments etc., and can't blame the service writer because he only had the info the mechanic gave him. I also left voice mail for the service manager to call, but it has not been returned. I left $111.00 with them for trying to sell me $1000.00 parts and labor I did not need. More
by retread37
Employees Worked With
Rodney
July 06, 2012
This dealership was great to work with & Halli was simply amazing! After knowing what car I wanted, she contacted me when the perfect car came in. I even received a more-than-fair price (higher than e simply amazing! After knowing what car I wanted, she contacted me when the perfect car came in. I even received a more-than-fair price (higher than expected) for my trade-in to make the deal even better. Halli is precious & was wonderful to work with, very informed & eager to help meet my needs. I couldn't have asked for more. I grew up in "MoTown" distrusting used car salesman. I have purchased both new & used cars here in town from other dealerships who never earned my trust & didn't serve me well. (Mr. "Don't You Leave 'Til You See Me's" TV commercials still make me cringe!) This experience could not have been more positive. There are people still doing an honest days work in this industry & this time I found them! Halli--thank you for all your hard work in finding my dream car!! I love it. More
by flyin high
Employees Worked With
Halli Edwards
