Franklin Chrysler Dodge Jeep Ram

I ordered a new Jeep Wrangler and Denise Daly and her sales manager Shane Dotson agreed to sell it to me at invoice. When the vehicle came in, they charged me invoice plus $600, and then they tacked on sales manager Shane Dotson agreed to sell it to me at invoice. When the vehicle came in, they charged me invoice plus $600, and then they tacked on a processing fee of $598. Additionally, they advertise a really low price on AutoTrader, but unless you qualify for all the incentives, you don't get that price. I would run from this dealership as I was treated poorly. I did not find out that I had been taken until I went home and looked up the invoice on Kelly Blue Book. Then they did not want to speak to me. More

STAY AWAY! These snakes will change the agreed on price at finance contract! You will not realize it until you are at the DMV & they show you the bill of sale. at finance contract! You will not realize it until you are at the DMV & they show you the bill of sale. More

Good luck getting this dealership to call you back after you sign the paperwork. I've called 5 times over the past week and can't get them to call me back. They were supposed to relocate a car for me that w you sign the paperwork. I've called 5 times over the past week and can't get them to call me back. They were supposed to relocate a car for me that was 40 miles away, I ended up with a completely different car that lacked several features the car I wanted had (tow package, traffic for the navigation). I realized this the following day and can't get them to call me back. They will screw you if you get the chance! Go somewhere else if you can and avoid this frustration. More

We drove 4 hours to go look at a jeep we found on their website. The sticker on the windshield, and all the ads claimed this vehicle included the soft top as well as the hard top that was on it. We were re website. The sticker on the windshield, and all the ads claimed this vehicle included the soft top as well as the hard top that was on it. We were ready to buy and asked where the soft top was. They "claimed" it was a mistake, a "faux pas" there was no top. Ok, soo....we still want the jeep, how much will you come down since you claimed there was a top, but now there isn't.......get this.......NOTHING! Price if full asking price, only without the top they said came with it...jerks. No one ever expects to pay full price asking price for a vehicle, especially when something they claimed came with it did NOT. Can anyone say BAIT AND SWITCH????? More

First off, I can say I have never been treated with such disrespect while shopping for a vehicle before than with your dealership. Jarred, the internet sales manager (I guess that's what he calls himself), disrespect while shopping for a vehicle before than with your dealership. Jarred, the internet sales manager (I guess that's what he calls himself), has gone overboard with comments, text messages, and remarks. And yes...I have the texts to prove it. Seriously I can give you his cell number, take screen shots, and send all of them to you. When I called to show interest in a vehicle and obtain more information, it turned into an outright barrage of snide remarks, personal attacks, and down right absurdity. Some even telling me that...get this...your dealership wasn't interested in selling me a vehicle, I didn't have enough money to buy a vehicle, and that I "was fired!" Yes...a car lot that said they didn't want to sell me a vehicle. What the %#$@?....Who says that?!?! First off, I own a 2013 Harley Davidson Street Glide, a 2014 BMW X1, and a 2012 Nissan Xterra. Pretty sure I'd have to have money (and I do) in order to buy those vehicles. Secondly, I'm in the financial services industry, make PLENTY OF MONEY, and am in sales. He should learn to listen more than he speaks. That's why God gave you two ears and one mouth. In fact, I'm not even sure why a "reputable" company like you claim to be would even want this guy as part of your team. I had originally shown interest in a truck, but he never took time to listen to what I actually needed. I welcome any call from management, ownership, etc. to allow me a chance to show you the text messages I received from him (and I'll give you a copy of my W-2, just to show you...Jarred...my income). He is the epitome of what a "used car salesman" embodies. Pushy, arrogant, and down right disrespectful. I urge anyone looking to do business with these people to pass on, go find a place that will treat you the way you want to be treated, and feel good about buying your car/truck/SUV. The way your people act, it feels like you're doing me a favor by selling me an overpriced vehicle, not the other way around. Last time I checked, you're in the business of sales. You need my business to survive. And at this rate, and with this type of staff on hand, I'd hardly say you're moving in the right direction. More

My history with this dealership has not been pleasant. I got jacked around getting scratches fixed properly that were noted on delivery. I had to return more than once to receive my Mopar 11 owners’ kit. I got jacked around getting scratches fixed properly that were noted on delivery. I had to return more than once to receive my Mopar 11 owners’ kit. I have had my car returned after an oil change with oil spilled on the engine cover. More times than not I experience difficulty getting through on your phone system. And this latest incident with a simple leaky oil filter was the final straw. I will not return nor recommend this dealership to anyone. At some point I plan on upgrading to an SRT vehicle, trust me it will not be with your dealership. More

I set up an appointment to have a recall inspection performed on my truck 1.5 weeks ago for Saturday morning. My truck was not looked at until 2:30 in the afternoon after making two calls and eventuall performed on my truck 1.5 weeks ago for Saturday morning. My truck was not looked at until 2:30 in the afternoon after making two calls and eventually making the half hour drive to the dealer. The service department was very unorganized and I'm not sure if the work they said they did was actually performed. I was very disappointed with our visit and unfortunately for the dealer, we will not be returning with our business as we look for a new vehicle. More

These guys are crooks... From the bottom to the top if their organization... Bought a 2013 jeep... Against my gut instinct... Have regretted it at every turn... You will regret placing your trust in this their organization... Bought a 2013 jeep... Against my gut instinct... Have regretted it at every turn... You will regret placing your trust in this dealership... Just one example: they promised if I'd purchase the jeep that they would put step bars on it at no charge... I live an hour and 1/2 away from the dealership... I work two jobs... It was 32 days after purchase before I was able to make the time to go sit hours in the dealership to have them installed... Made the call to set up the appointment and they called back and told me they would not honor the agreement because in the small print on the contract it stated that I needed to have the step bars installed within 30 days or they would not have to honor the agreement... Of course they did not tell me this at the time of purchase... If they would have obviously I would have bent over backwards to get there in time... That's just one aspect of how horrible my experience with this dealership has been... I could literally go on and on... I've never been treated more rudely and disrespectfully at a dealership... The sales mgr was shockingly rude to both me and my father... the owner began cursing at me over the phone... And even those who seemed nice in finance in the end where crooks... Do not trust this dealership... You will regret it... They give jeep a bad name.. Sincerely... More

Steve Parker the best salesman I've ever got a car from Steve didn't give on our deal he and the team at cdjr work hard to be sure you leave happy.just call ask for Steve and I can almost promise you from Steve didn't give on our deal he and the team at cdjr work hard to be sure you leave happy.just call ask for Steve and I can almost promise you he going get you riding More

I had a good experience in the purchase of a new car. Tuan is very professional and we e-mailed back and forth until I could come out to the dealership. He seemed to know a lot about the vehicle and was Tuan is very professional and we e-mailed back and forth until I could come out to the dealership. He seemed to know a lot about the vehicle and was most helpful in showing all the features. Overall it was a good experience. I also worked with Jack. Only negative part is that I expected a little more for my trade-in. More