Franklin Chrysler Dodge Jeep Ram

ZERO SERVICE AFTER THE SALE! My review is a culmination of over a year of dealing with this absolutely terrible dealership. I bought my 2015 Jeep Grand Cherokee new in Novembe My review is a culmination of over a year of dealing with this absolutely terrible dealership. I bought my 2015 Jeep Grand Cherokee new in November of 2015. The day I purchased it they were so nice and friendly, even going so far as to offer me free car washes and coming off of their initial price over $2000. Once I signed the papers it was all down hill. Before I ever made my first car payment it started blowing fuses. I called the dealership and I assumed they would have me come on in since I had practically just driven it off of the lot, NOPE, I was told they could see me in two weeks. Seriously, I had just bought the car and it was already malfunctioning and the best they could do is work me in in two weeks? FYI Chrysler Dodge Jeep of Columbia saw me the next day. Next there was a recall on my gear shifter (it was actually killing people). I called to schedule the recall repair and when I spoke with someone they made no mention that it would take several hours so I made no arrangements for a ride to and from the dealership (that would have been nice to know). When they did repair the recall it was not done correctly and the next time I got in it to go somewhere it would not start. I tried and tried to get in touch with them the next day to see what I should do and all I ever got was a voicemail. Again, Chrysler Dodge Jeep of Columbia to the rescue. They had a tow truck sent to my house and I was already in route to Columbia with my car on a Rollback before anyone from Franklin Chrysler Dodge Jeep even returned my call. Do you see a pattern here? I was informed that when the recall was done the car should have been hooked up to a charger which was not done and that my car had to be reset as a security precaution. Next, I bought a service plan from them which included up to 6 replacement keys if they were lost or damaged. The first time I had trouble with one it was replaced. The second time I tried to file a claim they told me it hadn't been 6 months so I waited 6 months and they still refuse to replace the key. The dealership agreed it should be replaced but since the company they sold me the contract through would not replace it I was pretty much out of luck. There is nothing about this in the contract I signed with them at all. In other words they sold me something that will not be honored and they don't plan on doing anything about it. I was told in the waiting room that they would work on it and call me later and since they didn't have any keys in stock I could go on home. What they didn't know is that I called a day in advance to make sure they had keys in stock. I spoke with someone in the parts department gave them my VIN number and they told me they had 4 keys to a 2015 Jeep Grand Cherokee in stock. They lied to me to get me out of the dealership. I also bought a GAP insurance through them and ended up getting new car replacement insurance through Allstate. I decided to cancel my GAP insurance and followed the directions exactly within the allotted amount of time and never received a refund. My recommendation to anyone who wants to buy a Dodge, Jeep, or Ram is to drive a few extra miles to Columbia, TN. There service is spot on, they are super friendly and when you call you always talk to a person. I wish I had purchased my Jeep from them and I would suggest you do if you want excellent customer service or any customer service at all for that matter. Franklin Chrysler Dodge Jeep does not stand behind what they sell. More

Mike Cimorelli Several weeks ago I was searching for a new truck when I met Mike Cimorelli. He was extremely friendly and helpful in the first stages of my search. W Several weeks ago I was searching for a new truck when I met Mike Cimorelli. He was extremely friendly and helpful in the first stages of my search. We spent nearly two weeks going back and forth with phone calls and texts, during which Mike was able to provide me a fantastic offer on my trade-in vehicle while also giving me several truck options. Once I decided that the price was right, I made the trip into the dealership and Mike did everything he could to find me the right truck. Although I was not able to complete a deal through Mike and his team, I was astonished by the level of professionalism and service that Mike provided and the values that his dealership holds. Out of the several dealerships and sales managers that I've worked with over the last month of my search, Mike and his team were by far the best with customer treatment, fair values, and overall courtesy. Not once did I feel uncomfortable when working with Mike. He sets the standard for honesty, integrity, and superior customer service. I will gladly return to Mike in the future with any of my vehicle needs. More

The worst car buying experience I have ever had. The worst Buying experience I have ever had! I purchased a used car from Franklin Chrysler Dodge Jeep Eagle Ram. When I was finishing the purchase. I The worst Buying experience I have ever had! I purchased a used car from Franklin Chrysler Dodge Jeep Eagle Ram. When I was finishing the purchase. I instructed the the closing department that I live in Kentucky. They told me no there's no problem. I find out when I get it licensed in Kentucky that took the wrong amount of money out for the tax. In addition, Should never charge me a sales tax at all due to the fact that Kentucky charges me sales tax direct. Then they charged me for calling a few times for my insurance card. Took the money from the tax that was incorrectly issued to me. So so I have filed a complaint the Tennessee department of Commerce.... Please be aware of this dealership More

Horrible Experience Worst car buying experience ever! Brought Durango back same day I purchased it as the AC stopped working. Service department admittedly lied about the Worst car buying experience ever! Brought Durango back same day I purchased it as the AC stopped working. Service department admittedly lied about the progress of the service for 21 days! After finally getting the vehicle back; I dont even have floor matts! Instead of them trying to make a bad experience better; they can't even give me the floor matts I paid for. Pathetic! More

Management strives to satisfy After purchasing a used 2014 Dodge Challenger on 3/10, the week of 3/17 we noticed shaking after we'd slow down from reaching 75 mph. After taking it After purchasing a used 2014 Dodge Challenger on 3/10, the week of 3/17 we noticed shaking after we'd slow down from reaching 75 mph. After taking it into the dealership to get it repaired (brakes/rotors), we were called with an actual quote to have the car fixed. Unsatisfied with the response we received, David (Manager) was able to arrange the repairs at a cost we deemed fair. Many thanks to David for his diligence to our situation. It shows that even a large dealership is capable of giving each and every customer the time/attention they so very much deserve. My husband will be dropping off his car this week for service; he finally will be able enjoy the car he was so excited to purchase. More

A great experience! Run, don't walk to this dealership for a positive, pleasant new car buying experience! But, remember to ask for Aontony Bush! He is very knowledgabl Run, don't walk to this dealership for a positive, pleasant new car buying experience! But, remember to ask for Aontony Bush! He is very knowledgable and his approach to finding you the perfect vehicle is top notch. Thank you, Aintony!!!!! More

Pleasant Experience I have been a die hard Ford customer for 35 years. I recently purchased a 2015 Dodge Charger from Blake Lorick at Franklin Dodge and had a great expe I have been a die hard Ford customer for 35 years. I recently purchased a 2015 Dodge Charger from Blake Lorick at Franklin Dodge and had a great experience. Blake is not the typical "car salesman." He expressed great concern that the car was the right fit and exhibited great patience throughout the purchase phase. He was committed to working patiently and always seem to under promise and over deliver. He was very dialed in to vehicle features and packages. Blake's knowledge and demeanor made this purchase a positive one. Definitely worth a visit. More

Lost Cause What can I say about a dealership service department that loses a car? That was just the case with Franklin Chrysler Dodge Jeep Ram, Franklin TN. We What can I say about a dealership service department that loses a car? That was just the case with Franklin Chrysler Dodge Jeep Ram, Franklin TN. We scheduled an appointment over ten days out for a software update recall. We delivered our Jeep the day before to ensure our vehicle would be in cue the next day. After not hearing anything all day, we called to determine the status of the repair. When we called, they did not have any record of our vehicle. At first they argued with us about having the Jeep. When we finally got a manager, he conceded the vehicle was there, just they did not know where. It took them almost an hour to call back to let us know they had found our car. They completed the software update in approximately 20 minutes, after telling us it would take a few hours the day we dropped it off. They went further and contradicted the actual recall notice saying it was wrong. When we picked up the car, they were apologetic, but offered nothing for our trouble. To add insult to injury, we received a robo e-mail asking about experience offering a free car wash. They should have done that at the time they knew the mess they made. We are so disgusted, we are contemplating trading our Jeep for some other brand of car. We will at least use a new dealership for any future service. More

Fabulous We were vacationing in Nashville when we had a problem with. Our Jeep Grand Cherokee . We called the dealership and Mike Pollard, service advisor, ar We were vacationing in Nashville when we had a problem with. Our Jeep Grand Cherokee . We called the dealership and Mike Pollard, service advisor, arranged to have repairs done immediately. Service was quick and excellent. Everyone was very friendly and outgoing. Special thanks to Mike, Bill Lowman service director and Blake Lorick sales consultant. And to Ronnie Hancock for shuttling half our group to downtown during the repair! Highly recommend this dealership! More

Ken was awesome! I have known Ken Stevenson for about a year, he is a fantastic salesman and makes really good deer jerky. He was patient and kind. I have known Ken Stevenson for about a year, he is a fantastic salesman and makes really good deer jerky. He was patient and kind. More