Franklin Chrysler Dodge Jeep Ram

Great Overall Experience Just moved to Tennessee a few months ago, and was looking for a fun car to own. Jordan contacted me about the Challenger R/T, and got me a price that Just moved to Tennessee a few months ago, and was looking for a fun car to own. Jordan contacted me about the Challenger R/T, and got me a price that fit my needs. The whole team in Franklin was was very helpful, and made the process very easy. I hadn't bought a car at a dealership since the 90's, so I was a bit apprehensive at first. All doubts were quickly erased by the knowledge of the staff there. Thanks a lot. More

Great and Trusting Dealership! About a year ago I purchased my vehicle at Franklin CDJR. My experience has been nothing but amazing and the people have been so kind and understandin About a year ago I purchased my vehicle at Franklin CDJR. My experience has been nothing but amazing and the people have been so kind and understanding. I had no issues with my purchase, I have had all my maintenance work done there, and Jordan Williams even called me to follow up with my purchase periodically to make sure things went well and that I love my vehicle. He even called me a year after my purchase to check in! The customer service and follow up with me has been excellent, and they have made me a customer for life. Thank you for taking care of me and showing me that great customer service still exists. You guys rock! More

Service Dept. Is bad, and they push maintenance way early I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them reco I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them recommending 3 items way ahead of service schedule. The 3 totalled over $1,500. I will not be back. More

Ram purchase I went in to purchase a new Ram 2500. My salesman, Jordan Williams was well versed on this type of truck . I would ask for him if you want a knowledge I went in to purchase a new Ram 2500. My salesman, Jordan Williams was well versed on this type of truck . I would ask for him if you want a knowledgeable salesman. More

Tonia got us in, repaired & back on the road in short order! Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we w Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we were directed to Franklin Chrysler. We met Tonia Emmitt in Service when we arrived at 9:45 at your busy location. She told us to relax, that she'd get us back on the road quickly. And we were, before noon. We were very impressed with Tonia & the dealership — we recommend it to anyone driving a Chrysler product who might have car trouble in that area of Tennessee. Dave & Penny Miller More

A+ service Jordan Williams is absolutely A+. I have purchased two trucks from him. Jordan is the best in the business, extremely friendly and knowledgeable and g Jordan Williams is absolutely A+. I have purchased two trucks from him. Jordan is the best in the business, extremely friendly and knowledgeable and great with kids too! He entertained my 4 and 1 year old boys and they both loved him, he even helped my wife switch car seats over during a test drive! I highly recommend to go speak with Jordan if your looking to buy a new vehicle. I will tell everyone I know how excellent he is! Thanks again Jordan! More

Great people and great cars I worked with Brooks Hooper to recently lease a Dodge Ram 1500, and I must say it was a vastly different experience than I have had with any other dea I worked with Brooks Hooper to recently lease a Dodge Ram 1500, and I must say it was a vastly different experience than I have had with any other dealership I have had. In the past I felt as though the salesperson was just trying to get me in and out as fast as possible without taking the time to understand what I was looking for. Brooks greeted me immediately upon walking in the door and really took the time to understand my needs and wants when it came to my new truck. I didn't feel hurried or pressured into making quick decisions as I had at other dealerships. I knew I wanted a 1500 but he asked relevant questions to get me into the right model with the right features at the right price. He was familiar not only with trucks in the Ram family - but explained key differences between the Ram and other leading full sized trucks. I left feeling very comfortable and happy with the entire experience and I absolutely love my truck. Additionally, Brooks called me up a couple of days later to follow up and make sure I was still enjoying my truck. I would highly recommend Franklin Chrysler Dodge Jeep Ram to anyone in the middle Tennessee area - and of course suggest making an appointment with Brooks prior to going in. More

Easy, straightforward buying experience. I live in New Orleans and found the 2017 slightly used Ram 1500 I was looking for at a decent price. My salesman, Jordan, was very responsive, knowle I live in New Orleans and found the 2017 slightly used Ram 1500 I was looking for at a decent price. My salesman, Jordan, was very responsive, knowledgeable and helpful. Put a deposit down over the phone, went up a few days later (Jordan was nice enough to get me at the airport), did the deal and was on my way after a few hours with no problems. Just keep in mind they will try to upsell you on several extra protection packages which you can just decline if you don't want. More

Great Overall Experience I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work with a smile. Great shuttle service too! More

UNREAL ---- BEWARE I never write reviews, ever. I just figure it won't matter. I hope this one does. I'll be completely honest about my situation. i had a second tear I never write reviews, ever. I just figure it won't matter. I hope this one does. I'll be completely honest about my situation. i had a second tear credit score, had just totaled my 7 month old Rav4. 2 weeks after that i replaced it with a Rav4 adventure. I bought it from cool springs toyota, like i had my 4 previous cars. being in a crash that totals your car leaves you desperate, and vulnerable. I went and bought the same car that saved my life.... not a bad choice, except for the fact that my wife and I have decided we need something bigger to tow a trailer. Now, all of this,.... My fault ! To make a long story short, toyota sent me to their sister store (dodge - Jeep), just down the road that is owned by the same man, George Girjel, who was actually the one who asked the finance manager MICHAEL SLATE, to do his best to take care of us. excited, because I've always secretly wanted a dodge ram 1500, i went. I was met there by Michael, and a salesman. they ran the numbers, came back way to high. i guess my score had changed in a week and i went from below 5%, to over 9% interest rate. Obviously, thats a high payment. One, i was unwilling to pay. they came back again, literally 28 dollars a month from our goal payment. that might not sound like much, but in this situation, it was. so, i walked away. the next day i was texted by Michael asking if we could speak via text, i said yes. what started out as him saying, if you change your mind, let me know. to, just give me the 28.00 and come pick up your dodge ram. I was hurt, and insulted. He apologized, promised to first thing in the morning work on the bank to get our desired payment. after multiple attempts to text, and even call..... no response. now, short of a family emergency, he could at least have someone, anyone call me, text me and give me a heads up. another wasted day feeling belittled, unimportant, and disregarded. i get that my situation was and is a challenge, and if you aren't up for it, just say so... ill move on. but DO NOT lie to me, treat me like a second class citizen and ignore me. BEWARE you guys..... enter at your own risk! More