Franklin Chrysler Dodge Jeep Ram

Poor Service I would give no stars if possible. This is by far the worst service experience ever. I am on my second Jeep and it will be my last. The service depa I would give no stars if possible. This is by far the worst service experience ever. I am on my second Jeep and it will be my last. The service department over commits and under delivers. More

First Class Service and Treatment Jordan Williams gave my wife and I a five star buying experience. Completely dodging the car salesman stereotype, it was no pressure, no rush, LOTS o Jordan Williams gave my wife and I a five star buying experience. Completely dodging the car salesman stereotype, it was no pressure, no rush, LOTS of Q&A, lots of my kid all over him, lots of knowledge with detailed explanation and demonstrated the “how to’s” when you buy a vehicle and how to operate something that that has more bells and whistles than you know what to do with. Test drive was not rushed as he really demonstrated the many features (safety, auto-parking, media entertainment, basically pimped the ride for all it had to offer), and the vehicle itself had a lot to offer. Negotiations were better than expected and the quality of vehicle we purchased was Top Flight. A week full of texts asking this and can we do this, etc.... , quick responses. I would recommend buying from Jordan and will buy from him again when it comes time. More

Jeep Wrangler Purchase I had an excellent experience buying a Jeep at Franklin Jeep. Negotiations were tough but ultimately I was able to get a deal that I think was very ha I had an excellent experience buying a Jeep at Franklin Jeep. Negotiations were tough but ultimately I was able to get a deal that I think was very happy with. I took delivery of my Jeep the same day and it was detailed perfectly. My salesman Gerard was professional and explained the operation of the entire vehicle, his attitude was fantastic even though he had to stay 3 hours past his normal quitting time. Numerous employees stayed late to ensure my new Jeep was delivered perfectly. I would really recommend this dealer for your Jeep and Dodge needs. They have a huge inventory which is the reason I ended up at this dealer to begin with, they had what I was looking for. More

Fantastic service I have bought 2 Jeep Cherokees from Franklin Chrysler Dodge Jeep over last 4 years and the experience was tip top. Rodney Newberry in finance was par I have bought 2 Jeep Cherokees from Franklin Chrysler Dodge Jeep over last 4 years and the experience was tip top. Rodney Newberry in finance was particularly helpful and worked hard to get me the best terms of my loan as well as refund on extended warranty on previous Jeep. They are very honest and customer focused. I also had great experiences with the service department and they have provided me free oil changes and checkups over first 2 years. I highly recommend this dealership for buying a new or used car. More

The best car buying experience I ever experienced My credit is poor, my income is low and when everyone else turned me down or wanted a big down payment these guys helped me out. They worked just as h My credit is poor, my income is low and when everyone else turned me down or wanted a big down payment these guys helped me out. They worked just as hard for me if not harder than if I’d walked in with gold on my fingers and cash overflowing. From my pockets. So they gave me the fresh start and benefit of the doubt. I walked away with a brand new vehicle. I love it. More

Ask for Stephen Farrar when you visit! My husband and I had been shopping for a new car for a couple weeks and hadn't had the best experience with the sales people we had come across. Than My husband and I had been shopping for a new car for a couple weeks and hadn't had the best experience with the sales people we had come across. Thankfully Stephen turned this around for us. He was great at asking us questions about what we were looking for, he followed up with us regularly, and made sure we had everything we needed after we left the dealership. He even went so far as to check on us a couple days after we bought the car. I was beyond impressed with his service and attention to detail. Would recommend him to anyone looking to buy a car. Thanks Stephen! More

Friendly and great! Stephen was great! Very helpful, patient, listened to what I wanted, and was willing to get the best deal possible for me! Greg Shuman was very helpfu Stephen was great! Very helpful, patient, listened to what I wanted, and was willing to get the best deal possible for me! Greg Shuman was very helpful, informative when it came to finances and paperwork, and personable. Thank you guys! More

Some dealerships actually do have souls I worked with Jeff, salesman, and he helped me get into a brand new Jeep and be rid of my old vehicle which was becoming a sinking sand trap. I apprec I worked with Jeff, salesman, and he helped me get into a brand new Jeep and be rid of my old vehicle which was becoming a sinking sand trap. I appreciate his helpfulness and understanding that we customers ate not just another commission check. Great customer service. More